HOLIDAY INN Algarve Albufeira

"Great location, great sized bedrooms, Diego was great in the bar in the evening, I would definitely recommend. A wee extra note, we had a problem with the drain in our shower, maintenance arrived within 10 mins to fix it."

"Holiday Inn Algarve Albufeira by IHG, Albufeira. On checking in with my group of seven travellers, I was informed that I had an additional room so two of the guests could each have their own. I immediately told reception this was not correct and showed them my booking confirmation, which clearly stated six rooms. Despite this, the receptionist insisted we had seven rooms and that the extra one was free. Even after I questioned it again, she gave me the key, so the room was used for two nights. On the third day, the hotel manager approached me and told me I had to pay for the room. His manner was sharp and accusatory, as if I had deliberately taken the room without permission. I explained the situation, but he continued to insist I must pay. He was extremely rude and made me feel like a thief. There was no attempt at customer care, no willingness to investigate what had happened, and no consideration that the mistake came from his own staff. For an international hotel group, the Holiday Inn brand deserves better than a manager who behaves in such an uncaring and accusatory way. The experience was dreadful, and I will not consider using the Holiday Inn again unless I receive a formal apology."

"We spent a week in Portugal and chose Holiday Inn Algarve Albufeira by IHG for our stay, and we didn’t regret it for a single minute. It was truly one of the best hotels we have stayed in during our recent travels — simply perfect. The room was huge, with a very comfortable bed. The only small downside were the pillows, which were extremely high, but I solved it by using a smaller cushion from the sofa. The bathroom was excellent — spacious, with both a shower and bidet, and fully stocked with toiletries: shower gel, shampoo, hair conditioner, and body lotion in large sizes, which was a very nice touch. The balcony was fantastic, with incredibly comfortable chairs — honestly the most comfortable balcony furniture we’ve ever had in a hotel. Everything felt new and modern, as the hotel has been recently renovated. The room also included a fridge, coffee machine, and kettle. The only thing missing were proper coffee cups — only large mugs for tea were provided, but we managed. There was also a free safe, a small sofa (convertible if needed), and excellent soundproofing — we didn’t hear any noise at all. The elevators were fast and efficient — we were on the 4th floor and reached our room in seconds. The reception area was beautiful, with sofas, a small library corner, a microwave area, 24/7 free water, small convenience items for purchase, and even a Starbucks coffee machine. The restaurant was wonderful. We had breakfast included — the selection was not huge, but everything was fresh and very tasty, and more than enough for us. We also had dinner twice in the restaurant, and it was absolutely delicious. Special thanks to the restaurant manager for organizing such a great experience. The bar area was also great, with excellent bartenders and a very relaxing atmosphere. The hotel has several swimming pools located in peaceful areas surrounded by greenery and trees — it felt like being in nature with birds singing everywhere. The pools were not heated, so the water was quite cold, but in the heat it was still very refreshing. Finally, the reception team was outstanding — kind, helpful, and always welcoming. Thank you to the whole team for making our stay so enjoyable."