"Staying here right now, 10 nights in total.
Positives: Extremely clean in all areas, restaurants, bars, rooms, pool, reception. Staff are mostly friendly and the hotel seems to run very well, breakfast is fantastic if you select B&B, amazing views. Very good gym for a hotel with Techno Gym equipment, treadmills, rower, spin bike, seated bike, cross trainer, several machines for upper and lower body, good area with bands for stretching, food and drink in the Falesia Bar are great, hotel seems calm and not overcrowded, helps that you are 10-15 mins in a taxi from Old/New town albufueria, good service to sun loungers too if you order food/drink, you can do this on your phone. Rooms are very modern, great shower, air conditioning is excellent. Staff very helpful and helpful when we wanted to hire a car, arranged it for us through Discovery Cars, they were great, dropped it off and picked it back up from the hotel. We visited Tavira in Portuga, Sevilla in Spain and Ayamonte in Spain, would highly recommended, so easy to drive into Spain, no boarder checks, straight through and over the bridge.
Areas of Improvement:
Check in was frustrating, rooms not ready when we arrived around 1:30pm, we received no calls even though by 2:30pm one of our rooms was ready, by 3:50pm our other room still wasn’t ready, only when I went back to reception 10 mins before 4pm did they finally check it was okay to give me a key. I’ve stayed in many places and most don’t have tourism tax, they do here, it’s not expensive and not a fault of the hotel but worth noting, you pay upon check in, there’s refurbishment going on in a few blocks, next to the block we are in, it’s not noisy, however, it’s a poor view from the balcony, I did ask to move to a better view but was quoted €700. Falesia bar is nice, however it’s very understaffed, even when it’s quiet, it’s hard to get served and even harder to pay, I don’t know the girls name, but the waitress from Moldova does a good job, when she’s not there, the bar struggles, especially when busy, staff upstairs in the restaurant are normally stood around with nothing to do, bring them down…Gym facility is good, however, there’s a daily cost and you cannot ‘pay as you use’ you have to pay per person for everyday of your stay, even if you don’t intend on using the gym on certain days, the hotel need to change this, 3hb could easily adopt a pay per day pass, they could issue you a card to enter after you pay and the guest returns after use or the card stops working if not returned or have a drop box to put the card in after each use, the reception manger did help me with this, I only wanted to use it twice in ten days, so in the end, he arranged for 2x €5 euro payments, I then needed to ask reception to open the door for me, not sure why the hotel are making the gym such hard work to use, they don’t monitor the usage at all, when I walked in a family had two young children messing around on the machines all under 16, more like 10yrs and 12yrs it was dangerous what they were doing, plus it’s clear people get one card for the gym and let multiple people in, happened several times whilst I was in there, the nightly entertainment isn’t great especially when someone is playing saxophone non stop, also, World Cup games being shown, but staff cannot turn the volume on the TVs, I spoke to reception who said they need to speak to IT, nothing was done about this..
Overall, it’s a great hotel, my frustrations will likely not bother you! Well, apart from check in and slow service at Bar Falesia, you can also walk to the beach from the pool area a lot of steps but a nice walk, UBER is your best friend around here, it’s cheap and there’s loads available and quickly. In my 20+ years of travelling on holiday as an adult I haven’t ever had to wait until the 4pm deadline to check in, so this and the annoying gym situation are areas I’d ask the hotel to change, plus, add more wait staff to the Bar!"
