Van der Valk Hotel Schiphol

"When staying overnight, it's more common around Schiphol if we have a flight in the morning, but this was our first time at this hotel and we liked it! The reception was friendly and we received a voucher for a welcome drink at the bar. The room was clean and spacious and the parking also went smoothly. I found the shuttle bus in the morning a bit chaotic. It just fit and we looked like sardines in a can, but we let it happen to us. The driver was very helpful and did his best. Maybe an idea to deploy an extra bus during such crowds? Since we also had to reserve the bus in advance at the reception, the crowd was predictable. Besides that, it was a very positive experience and we will certainly stay here and park the car more often if we have a flight!"

"Due to a technical failure, we had to book a hotel near Schiphol at the last minute. The reservation at Van der Valk Hotel Schiphol, including breakfast, was only made at 8:28 PM via Booking.com. Upon arrival, we immediately reported that we had to leave at 04:15 and requested a breakfast package. That wasn't possible anymore because the kitchen was closed. An alternative was not offered, even though there were still products for sale at the bar. €44 for two breakfasts was simply charged. The refund was denied on the grounds that we should have requested the breakfast package in advance. The condition was not mentioned anywhere in the booking and moreover, with a booking at 8:28 PM, that possibility was hardly realistic. For an airport hotel that caters to travelers with early flights, this is bad service. No one expects a full buffet at 04:15, but preparing some fruit, yogurt, and a packet of drinks seems like the least you can do if you are charging €44 for breakfast."

"The driver is unreasonable, there was still space on the bus. He has a family of 4 with 2 young children, when I mumbled something about it, he mumbled that he can leave everyone. Never again for us. 340€ is a lot of money it was 02:30 in the morning and there were free seats on the bus. Only 1 large suitcase, it didn't work out so well."