Van Der Valk Hotel Amsterdam Amstel

"Did not receive a warm welcome, the receptionist wasn’t very informative I had to ask questions about the facilities, I.e wellness/gym, felt quite selective in whom he is sharing information with imo. Very blunt, no friendliness in his tone Location: easy to get to via Ubers and good transport links. Atmosphere/Rooms: good size, room was clean and big, had two single beds pushed together into a double, it was comfortable due to the mattress topper, slightly dated telly don’t bother with the telly actually, couldn’t get it to collaborate with the remote. The view from our room was ok it was looking into the canal and during sunset the sky was beautiful. It was noisy outside the room during evening, could hear people walk by, opening doors, thumps and bumps etc. throughout the night around 2am and 4am the room bedside lights would randomly turn on twice which was scary because it wouldn’t switch off despite trying to press the switch actually very bizzare Impossible ordering room service no one answers the phone or answers and leaves on hold. Renting robes and slippers €5 plus €10 deposit…👀 Personally the only positive for us was the Wellness facilities, and breakfast had a huge selection a big improvement on staff interaction needs looking into. Service/customer service is actually a huge thing and does set the tone of your experience and this was not there."

"Good location to metro stations Clean, spacious and well stocked rooms Spa facilities were excellent Free drinks vouchers for partners birthday which was a great touch Staff were very helpful and friendly Spacious parking garage underneath the hotel (€25 per night)"

"I recently visited with my friend and our 2 young daughters for a long weekend. We were anxious about our stay given the recent negative reviews, however these couldn’t have been further from the reality. From arrival to departure, the whole experience for us was perfect. Welcoming, friendly and informative staff, an amazing family room with plenty of space for 4, separate bunk bed room for the kids, spotless spacious bathroom with toiletries, the most comfortable bed and amazing views with floor to ceiling windows. The hotel facilities were outstanding, we loved the modern style of the hotel, the pool and spa area is incredible, we loved making use of this each day, the pool was such a hit with the kids after a busy day exploring the city. We ate in the hotel bar one night which was perfect for us – stylish surroundings, great service, amazing food – huge portions! Another highlight was the breakfast, we were spoiled for choice each morning with the choice of food and drink. One of the best hotel breakfasts I’ve ever had. The play area for children near to the breakfast room was also a bonus! There is 24/7 room service pizza available, which we ordered one night and it was fantastic. There is a self-service shop in the reception area, which is so well stocked with anything you may need or have forgotten, as well as snacks and ice cream. The metro station closest to the hotel is closed for a number of weeks, however we found it easy and cheap to get around using Uber, so this didn’t affect our stay. This was a perfect family hotel for us, and I would highly recommend staying here. I have zero negative comments. I wonder if the negative reviews are for the wrong hotel?!"