Ruby Emma Hotel and Bar

"The hotel is clean and the staff is friendly but there are some annoying things that make this just a little disappointing. 1- Check in. The self check-in isn’t intuitive and ends up taking longer than if an actual employee was doing the job. It’s just a clunky process. 2-The bed. The bed is hard. It’s a thin 3” or 4” thick mattress on top of a hard board. Just not very comfortable. Add to this that there is only a thick comforter and no flat sheet and it makes for a hot, lightly slept night. That leads me to the ventilation. 3-The ventilation or should I say the ’lack’ of ventilation. The room is warm. The passive ventilation is so poor that the room gets very stuffy and the air is stagnant. The hotel did supply a very small fan but it’s so small that it does little to nothing to help. If you like to sleep ‘cool’ then I’d suggest staying somewhere else. 4-The room layout. Honestly, it’s just kind of odd. The bathroom is chopped up, there’s these dumb radios all over, the sink has a double sided approach and the shower has no privacy. 5-It just feels like this hotel is trying too hard to be ‘cool’ and ‘trendy’. It’s like the guy at work that tries so hard to be cool that it ends up feeling awkward."

"We have had an experience, we got our passports stolen. This hotel has been amazing, extended stay to get emergency passports but worth it as we have booked next year again. Shout out to all the staff Audrea, Rosa, Ines, Sean, Annachianka, Celeste, Charlie, Ehina, Nicky, Ahmedx2, Cop Thank you all for your kindness and support, see you next year"

"Well where do I start. My fience and I had an absolute fantastic time from the start. Not without its drama with us losing our passports, on the second day. This meant we had to stay longer to get emergency documents from The Hague. On hearing about this, the staff at Ruby Emma were all so supportive, and wanting to know our progress, checking we were ok. Etc. we are astounded. With the level of support and attentiveness that We made the decision to book again for August 2027 after we get married. I have made a point of taking the names of all the staff as I believe each and every one deserves a mention: Audrey Rosa Ines Sean Annachiara Celeste Charlie Eliza Nicky Both Ahmed’s Cop Apologies if any spelling is wrong. Thank you all, and see you next year. Many thanks Kevin and Tara."