Renaissance Amsterdam Hotel

"The room was awful We had booked a double room but ended up with two tiny single beds that sagged awfully to one end . Tried to change to what we ordered but told nothing available Ended up trying to sleep on the floor. We travel extensively and these were the worst beds I have ever experienced"

"The hotel check in and bell hops were very friendly. The room was nice and modern. However there were too many negatives for me to ever book here again. The journey to get to our room from the lobby required a transfer to a second elevator and a walk down a smelly hallway. The “upgraded room” we were given was directly over a bar or something and the noise was ridiculous. Like large groups of people talking and yelling all night - we were woken up every few minutes and it didn’t quiet down until sometime between 2-4am depending on the night. I had read a review stating this before I stayed there and I thought “oh they are just complaining “ lol but it was very true. Maybe a courtyard facing room would be better but I won’t be booking here again to find out!"

"We visit Amsterdam often and we have stayed at the Renaissance several times but not since the completion of the major renovation. We loved the hotel before and were so pleased to feel the same now. The number one selling point is and always has been the location, walking distance to Centraal Station, Dam Square, the Metro and most popular tourist attractions. Thanks to the recent addition of CIMA Rooftop Bar, the hotel now has a view. All staff members we encountered were friendly and helpful. My Platinum Bonvoy status was recognized with access to the executive lounge, a 10EUR food/beverage credit and an upgrade from a standard atrium room to a street view room with a window seat. The renovated room was small but very well appointed. We liked the big window seat, electric light blackening blinds, electronic light/privacy control panels, walk in shower and plenty of storage space. The beds were comfortable and the climate control was easy to use. We enjoyed the executive lounge twice a day during our 3 day stay. Breakfast was good though nothing exceptional. Evening happy hour unlike breakfast, had more variety with changes in the menu daily. We found the seating to be efficient but not particularly cozy. The location of the lounge was easy to spot in the main atrium, also easy to spot by many people not entitled to lounge access. We witnessed a number of people catching on to the free food waiting outside the door and catching it before it closed. Nobody stopped them. We enjoyed our visit to CIMA Rooftop Bar one evening. The lively atmosphere and great view and good service were memorable. The food and drink was kind of hit and miss, still not decreasing our enjoyment of a fun evening. After spending millions on such a complete renovation, management must expect a few misses. One glaring mistake is the bathroom sink faucets. The water-saving hard spray soaked my shirt the first time I turned it on. One of my fondest memories of this Renaissance pre-reno, was the small candy gift for Bonvoy Elite members. I am disappointed to see this was discontinued. We overall had a very enjoyable stay and will be back if the price is not too high. I hope all of my criticism is taken in the constructive spirit it was meant. In no way did it decrease the number of stars."