Leonardo Boutique Hotel Amsterdam Vondelpark

"On arrival we were confronted at the entrance with a set of stairs with no invalid access, I asked at reception for the porter, but was told that there was none and we would have to manage our suitcases ourselves. My wife and I are in our late 70`s and found this very difficult. At check in, I informed the receptionist that I had booked an additional room , so as to get an early check in. He told me that he had no record of my booking, to which I showed him my booking confirmation email. There was no apology and he eventually allocated us a room on the 3rd floor. On exiting the lift , we were confronted with another set of stairs. The room was an attic room, very small with a sloping ceiling with restricted headroom. I complained and was allocated another room on level 2, but had to wait 45 minutes as it was not ready,. Level 2 was another split level floor, with more difficult stairs. The room on level 2, had a coffee pod machine, tea bags, sugar, cups but no kettle or milk in the fridge. There was also no hand or shower gel in the bathroom. I enquired about this at reception, but was told that they did not supply a kettle or milk in the rooms, and that tea and coffee were available from a machine in the dining room. The dining room chairs were run down and in need of replacement. While the room was clean and the bed comfortable, this hotel was barely 3 stars and I could not recommend it."

"The Leonardo Hotel in Amsterdam was fabulous! Rooms were not huge but the bed was very very comfortable . Breakfast was great, staff were extremely helpful and the location was so central making it very easy to get around. If heading to Amsterdam I would highly recommend this hotel."

"This is a lovely little hotel very close to the hustle and bustle of the City Centre but far enough away for a good nights sleep in a very comfortable bed, even if it is on the smaller side. The breakfast room had a great variety of food and the hotel staff were delightful. Look forward to seeing the planned renovations starting soon."