Hotel V Frederiksplein

"We booked two rooms by telephone directly with the hotel a few days before arrival, travelling as a family with two children. On the call, the reservations agent expressly assured us the rooms would be next to each other, or at a minimum, on the same floor. That assurance was the reason we booked. At check-in the rooms were on different floors. The front desk supervisor would not reassign them, told us the hotel was near capacity and asked us for proof of our telephone conversation with the hotel's own reservations team. A complimentary breakfast was offered, which does not solve a family being separated overnight. The rooms themselves were basic for the price, with an unpleasant smell in the bathrooms. With no remedy available, we left within fifteen minutes of checking in, without using the rooms, and booked another hotel the same afternoon. The rate was non-refundable and the hotel declined our written refund requests. Its position in correspondence was that it had not been notified of the same-floor requirement, despite the booking having been made entirely by telephone with its own team. We raised a dispute with our card issuer and recovered the full amount."

"I thought: I'll go have a cup of coffee in the lobby of Hotel V around the corner from me. I drank a (delicious) Americano in the empty lobby. A boy came and sat two tables away with a bag full of strongly smelling snack bar food, the whole table was unpacked with fried food and drinks. I thought I was going to pay. I waited nicely for about 7 minutes at the counter to pay for my coffee, while the guest who came up to the counter at the same time as me was checked in and informed. The menu said Americano: € 3.25, the bill said: € 5 euro. I asked why. The answer; 'This is Amsterdam'. ... Huh? Why am I paying something other than what your price list indicates? Because the system says Bizarre reaction. Until we meet again."

"Horrible we checkt out after 5 Minutes"