Hotel De Hallen

"The hotel is beautiful and the staff are genuinely friendly, but the overall experience feels more low-cost airline than 4-star. The issue isn’t the staff, it’s the policies. Being made to self check-in while staff are present is unnecessary, and being pushed to buy “discounted” breakfast on arrival feels like aggressive flash-sale marketing. It gives Temu vibes rather than hospitality. It’s not welcoming, it makes guests feel cornered rather than valued. Another example is the lack of basic amenities. The room didn’t include water, and when I asked for a couple of bottles I was charged €7. For a 4-star boutique hotel, complimentary water is a basic expectation, yet this hotel kept proving me wrong. The bike rental is another example. I paid €18 for the day, then €13.50 for returning it just one hour late due to heavy rain. I respect the rules, but that kind of surcharge feels very Ryanair and completely disproportionate. There is a clear mismatch. The facilities feel luxurious, but the experience feels rigid and profit-driven in a really cheap way."

"Unfortunately, our stay at Hotel De Hallen in Amsterdam was disappointing overall. The rooms themselves are generally okay, but there were several issues that negatively affected our experience. The beds were not made during our stay, and although we were promised fresh towels immediately upon request, they only arrived around 1:00 AM, when we were already asleep and had already showered without them. The breakfast selection was rather poor and offered very little variety. On top of that, it took a surprisingly long time to prepare just three fried eggs, which unfortunately were swimming in oil and not enjoyable at all. The staff is generally friendly and tries to help, but due to the constant staff changes, the quality of service varies significantly. Some employees seemed far less motivated or attentive than others. Another major issue was the lighting in the room. The large windows cannot even be opened, and bright light shines through them throughout the night. If you are sensitive to light while sleeping, it can make falling asleep quite difficult. What also disappointed us was the check-out experience. Nobody even asked whether everything had been okay during our stay or if we enjoyed our time at the hotel. That personal touch was really missing. Overall, the hotel has potential, but the service and overall guest experience unfortunately did not meet our expectations."

"Nice hotel, decent location. Friendly staff and immaculately clean. Food hall behind is easy place to go for snacks. Not had a room without a fridge for many years so bit dissapointed there. Also would expect more than one small pillow each. Shame a double bed is just 2 singles pushed together with 2 single duvets. Decent size though and we were at the far end away from reception so it was lovely and peaceful. TV and wifi worked well. You dont have any real natural light to the room but didnt bother us. Bathroom was massive and well appointed. Good shower. Could do with soap in the bath to make it useable (as the soap in the shower is mounted to the wall) and hooks in the bathroom for wet towels."