RIU Tikida Palmeraie

"Our fifth or sixth visit to this fabulous hotel. The staff are superb, the food is amazing and there is nothing not to like. Everyone is so friendly and welcoming, their attention to detail is faultless. It is so lovely to return to a place where they genuinely seem pleased to welcome you back. Hicham, Jamal and Ouidad in the restaurants, Abde at the pool and the ever attentive waiters in the bar in the evening are great. Also particularly enjoy the easy listening pianist."

"This was our 5th stay at this hotel so you can easily guess that we like it there - the hotel and rooma are good, the gardens superb and the staff are generally excellent - there is always the odd one who doesn't have any interest in providing a good service. This hasn't changed over the years. However this time we were bitterly disappointed by the food. There was, as usual, lots to choose from but unfortunately it was much the same every day with only a few variations. I have never been offered as many turkey dishes before - I was beginning to think that it was Christmas! The worst part was that the food was regularly just warm and often cold. One breakfast a tray of sausages was taken out of its cabinet by a staff member without any gloves or cloths to protect his hands - they were decanted into the serving dish under the heat lamps. When I got to eat the ones I had selected I could understand why no gloves were required - they were cold - obviously they were relying on the heat lamps to bring them up to temperature instead of keeping them at temperature!!! This possibly explains why the first few bites of food were "hot" but the food then went very quickly cold - only the surface was being heated by the lamps. One evening a manager was close by so I pointed out to him that the food was cold - he took us to a chef who offered to make us something special and as we could not immediately suggest a dish he said he would bring a chef's surprise - this was quite tasty and mainly hot but there was one part that was just warm - not a good demonstration. Although the manager passed our table several times he didn't once ask if the new food was better or even show any recognition that we had previously spoken to him. It was obviously of no interest to him as to whether the problem had been resolved or not. We were there partially to celebrate our wedding anniversary and as the Moroccan restaurant was closed that evening we ate in the Italian. The food options weren't exciting but hotter than the main restaurant. However the service was very poor - we were 2nd sitting and obviously the staff were keen to get sorted to finish for the evening - whilst we were still eating they attempted twice to move tables to make our table for 2 into a table for 4. Also a waiter reached across in front of my wife as she was moving food from her plate to her mouth to pick up a used plate from the other side of the table nearly knocking the food from her hand - it was obviously too far to walk around to the other side of the table. It is possible that some of this is poor training and an excessive demand by management for dirty plates to be removed immediately - sometimes before a meal is finished. Suffice to say we will not be returning and we even wonder if it is safe to stay at another RIU hotel in case it is a general drop in standards across the chain - we have stayed in many other RIU hotels with no previous problems."

"I travelled with my husband, my father and some friends. My father is 83 and had trouble with the slippery surfaces, especially the stairs to his apartment. The upper rooms are not conducive for people with mobility issues. The tiles outside become a real ice rink once wet Our rooms were very clean (I stayed in a large suit which was cleaned daily. However my fellow travellers rooms were only cleaned twice in one week. The outdoor pool is fantastic!. Cold on entering but good after a minute or so. The food on the whole was bland and uninspiring. Very little difference between lunch and dinner. Very similar menu every day. The greatest shame was the quality of Moroccan cuisine in the Moroccan restaurant of the hotel. Under seasoned and cooked without love. The restaurant "Italian" is to be avoided. Most of the menu is already in the main restaurant (the fact of putting tablecloths in the colours of Italy does not make it an "Italian" restaurant). very poor! The red, Rose and white wine are nice and bar staff will try an create proper cocktails if you talk them through it. Coffee at breakfast tastes of chicory. Wait for the bars to open for a proper coffee (9.30am) The staff are very friendly and helpful the security is excellent. I think the Animation staff are lovely but unnecessary. Communal areas are constantly cleaned and are sparkling. The shuttle to the city centre is an undeniable plus but is often fully booked. The TUI app is unreliable and you can only book most things via the app! Just doesn't work!! I would only recommend if some of these issues were addressed or if you are someone that is happy with lower standards."