RIU Tikida Palmeraie

"We recently stayed here for a few nights with our 10 month old. Overall, I would never return or stay at a Riu property again. The positives - beautiful grounds, lovely to walk around with the pram, our room was very spacious with great storage and the main pool area always had sunbeds available and a nice pool atmosphere. The two small kids pools were lovely too, shaded and very clean. We didn't join any of the daily activities or evening entertainments. The negatives - the food is the worst I have ever experienced. It's not just bland, repetitive and poorly made, but the ingredients used are so low quality. The deli meats looked grey, and everything tasted dry. Some dishes were left out for so many hours. We also tried the Italian buffet which was just a very average selection of watery pasta dishes, some pizzas and some odd salads. No parmesan was out, no Italian breads, no Italian desserts. The breakfast variety is good but again, the quality is so bad. The drinks both soft and alcoholic are so watered down. The coffee is bad tasting. The hotel could be amazing if the food quality was improved. The service staff are so lovely and work so hard, but it's just a shame they have to throw so much gross food away."

"We had a superb stay in this very pleasant, green, and impeccably clean hotel. The rooms are impeccable and the staff, from housekeeping to catering and the bars, is truly attentive and always mindful of our needs. The catering is excellent, with a very varied and high-quality selection. We are not lacking anything! I also find some previous comments particularly harsh and not very representative of our experience. The only small downside: the outdoor pool is not heated, which can be surprising, even if it is very pleasant for cooling off. On the other hand, the indoor pool is well heated. As for entertainment, the activities are quite simple and repetitive, without much originality. If you are looking for a hotel with dynamic and varied entertainment, this is not necessarily the establishment for you. A huge thank you to all the teams for their professionalism, their kindness, and their dedication. It is a real pleasure to stay in an establishment where you feel so well welcomed. We recommend it without hesitation!"

"so we have been to morocco many times before and rui hotels, this hotel is well below standards, if you are used to 3 star hotels then maybe you will like it. my advice would be not to book, we ignored the bad reviews and disappointed does not cover it. the hotel manager has been responding to reviews on trip adviser for 6 months and there has been no improvement in the hotel so dont let that fool you, we complained to the hotel , to the rep & tui and nothing was done, food - they are not adhering to health & safety standards, food can only be left out for so long, the food is bland and i started adding salt it was so bad, the orange juice is not very orangey, pastries are dry, pizza also tasteless and the salads are boring and tasteless also with not enough variety, the carvery was good and other bits but overall not good .i just couldn't be bothered to eat by the end of the 7 days we also got food poising from the hotel and it took over 2 weeks for our stomachs to get better, so really dangerous bacteria. i have never been so ill. alcohol - it is not watered down. there just not giving you any, you can ask for a large drink or more but they wont give it to you, none of the bar staff we tried them all. the hotel is purposefully trying to save money by not putting hardly any alcohol in drinks, we have not had this anywhere else before in the world. you literally cant get drunk. if you like drinking tiny amounts of alcohol all day , you'll be fine, if you give the staff large tips, every time you get a drink, then you can get some. the only way to get spirits is to ask for it straight with ice, there's no table waiter service in the lobby in the evening which is annoying, music round the pool is also so loud you have to shout to talk to the person next to you, they also only play English music , i like music round the pool & look forward to the internal music you get on holiday but its not a nightclub and we couldn't nap or relax as it was so loud. you can hear it in the furthest room block! cockroaches - i only saw 1 and told the toilet cleaner who promptly killed it the kids club was closed while we were there aqua aerobics was boring - it would help if the staff actually attended an aqua gym class stretching class was also not very good either & they dont corner off the area so people sunbath and get in the way the Moroccan & Italian buffet restaurants, they cook the food on mass and leave it out for both sittings. it is much worse than the main restaurant. good points our room was lovely as are the grounds, if not small. there were a couple of snagging issues with the room but they were fixed within an hour or so. i found the bed much to hard and it gave me aches & pains, i slept on the duvet which helped, my husband didnt mind the bed. the room cleaner was good. reception are very helpful, they will print your boarding pass or give you info on Marrakech. the restaurant waiters are all very friendly and remember your orders. the pool attendants and towel hut man were very helpful. spa -looks lovely, i had a massage though and it wasnt very good. the nightly shows were the worst we've ever seen, the hotel need to invest in the costume, get outside acts in and the staff need to rehearse more, the mr & mrs show and the mr show were very funny though. the football is on the tvs in the lobby lounge bar 24/7 if you like that. it was also our anniversary which we told the hotel in advance & i reminded reception, absolutely nothing! all in all there's no way we would return and wish we had changed hotels. there's many people we met at the hotel who love it, which we just could not understand! .its a shame the food & drink let it down so badly."