Radisson Blu Hotel Marrakech Carre Eden

"The location was fantastic! Had loads of shops nearby- easy stroll to the old town of Marrakesh to see the attractions and souks! Loads of shops and restaurants near the hotel too Bed was a bit uncomfortable and our room was facing towards city- so was very loud! Breakfast got a bit repetitive as the food never changed so got a bit boring overall Staff are all very friendly! Big shout out to mr Khalid! Super friendly guy and welcoming"

"We stayed for 5 nights at the Radission Blu and thoroughly enjoyed our stay as the hotel is Centrally located with a shopping mall/supermarket and many restaurants and other shops within walking distance. The hotel reception is little bit congested, but the reception staff were all very helpful especially Melak who always had a smile and helped us with booking restaurants, getting around Marrakesh and anything else we asked her for help. For a new intern at the hotel, she was very confident and knowledgeable. Also Meriam was very helpful and understanding. Last but not least Jihad who always welcomed us with a big smile. Breakfast in the hotel was excellent with lots of choice. Nora was always very helpful in the breakfast restaurant making sure that the pan was properly cleaned before making omelette for us as vegetarians. All the hotel staff were good. Swimming pool and Spa are excellent with the pool heated. We were in a superior room and the room was big and nice except the wash hand basin was next to the bed and not in a separate enclosed space with shower and toilet. Overall we enjoyed our stay at the hotel and Marrakesh is super with very nice friendly people. Thank you all at Radission Blu, Marrakech."

"Day 2 and unfortunately my experience has not been great so far. My company booked and paid for my room. Normally they will let me know if I’m required to pay a deposit on arrival or it’s mentioned in the confirmation. I was told everything was covered. I arrived in resort at 9am, worked a full day and then went to check in. I was told I needed to pay 5000 dirhams deposit, I explained that I was told everything was taken care of. A manager came over and told me I would need to pay the deposit otherwise they wouldn’t release the room that it should be 1000 dirhams a night so 7000 and they were doing me a “favour” by charging less. I was not carrying a card with that money so I asked if they would accept card details over the phone they said no. I emailed my company but not knowing when they would respond I had to call my husband to transfer money so they would let me have the room. Other hotels have happily blocked charges being added to the room but they weren’t prepared to do this. They finally agreed to charge 3000 dirhams - around £250. I got given no information about any hotel facilities or times of breakfast etc. my company then advise. They had contacted the hotel and confirmed they are covering everything and provided me with a name of who they spoke to. I returned to reception after work this evening where the staff denied this happened and that they only received payment for the room. I showed them the email, they took a copy but said nothing they could do. On my way to dinner I received a copy of the email sent to the hotel clearly showing they were covering everything, they took a photo and said they would speak to a supervisor I should come back after dinner. On my return the man I spoke to had gone off shift, I had another email from my company confirming they called again and spoke with another member of staff name provided to confirm again they were covering everything. The lady on reception took a photo of the email, she said she would call her supervisor, I said I would wait in the bar. After 20 mins I returned to find she had left! So now on my 4th member of staff this evening to try and get them to release the charge. The manager this evening has confirmed the email was received yesterday 10 mins after me arriving yet all the staff denied it! Funds finally released Never had this issue in any other hotel in Marrakech- safe to say I won’t be coming here again."