easyJet holidays has been awarded the Feefo Platinum Trusted Service Award 2026, Feefo's highest customer service recognition
The award recognises brands that consistently deliver outstanding customer experiences based on verified customer reviews
To achieve Platinum status, businesses must have earned the Feefo Gold Trusted Service Award for three or more consecutive years
easyJet holidays has received the Feefo Platinum Trusted Service Award 2026 in recognition of delivering incredible customer experiences year after year.
The Platinum Trusted Service Award is given to brands that have achieved the Feefo Gold Trusted Service Award for 3+ years in a row, which is awarded to those that have at least 50 customer reviews of 4.5 stars or above on Feefo.
It is the highest award granted by Feefo and reflects easyJet holidays’ unwavering commitment to its customers and their holiday experience.
Currently, almost three quarters of easyJet holidays customer reviews on Feefo are 5 stars.
Stuart Wright, Customer Director at easyJet holidays, commented: “Our customers are at the heart of everything we do. Their valuable feedback allows us to be innovative and bold in our commitment to providing brilliant holidays at unbeatable prices. We’re thrilled to receive this prestigious accolade from Feefo.”
Why book with easyJet holidays?
Amazing value – low prices, free kids places at several hotels, and a ‘best price guarantee’ on all packages
Unrivalled choice – more than 8,000 trusted hotels to choose from in over 100 Europe and North Africa destinations
Freedom and flexibility – customers can spread the cost with low deposits of £60pp, and have the freedom to change or cancel their booking
Incredible extras – 23kg luggage per person and airport transfers included on every beach booking as standard
Notes to editors:
For more information, interview requests or imagery, please contact the team on Holidays.pressoffice@easyjet.com / 01582 280508
About easyJet holidays:
easyJet holidays, launched in 2019, is a leading package holiday provider operating from the UK, Switzerland, Germany, and France. In 2024, it took over 2.5 million customers on holiday. Named UK & Ireland Travel Company of the Year 2024, it offers great value beach and city breaks to more than 8,000 hotels across 100+ destinations in Europe and North Africa. Holidays can be booked via its website or 7,000+ travel agents. ATOL-protected packages start from a £60 deposit per person and include flights, accommodation, 23kg luggage, and transfers on beach breaks. easyJet holidays is ABTA member and offers Ultimate Flexibility with booking changes, a refund guarantee, and Best Price Guarantee.
Winner of the Sustainable Future Award, easyJet holidays’ ‘Holiday Better’ strategy focuses on making more sustainable holidays mainstream, minimising tourism impacts, and embedding sustainability in its business. It partners with UN Tourism to develop an ESG framework for tourism, creating tools to measure industry impact on people, planet, and prosperity.
easyJet holidays was also named one of The Sunday Times Best Places to Work in 2023, 2024 and 2025, and earned the Feefo Platinum Trusted Service Award in 2026.
FAQ:
What award did easyJet holidays win?
easyJet holidays received the Feefo Platinum Trusted Service Award 2026, recognising consistently excellent customer service based on verified customer feedback.
What is the Feefo Platinum Trusted Service Award?
The Feefo Platinum Trusted Service Award is Feefo's highest customer service accreditation and is awarded to businesses that have achieved Gold Trusted Service status for three or more consecutive years.
How are Feefo awards decided?
Feefo awards are based entirely on verified customer reviews, making them a direct reflection of genuine customer experiences rather than panel judging or nominations.
Does easyJet holidays receive good customer reviews?
Yes. Three-quarters of easyJet holidays reviews on Feefo are 5-star ratings, reflecting high levels of customer satisfaction.
