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easyJet holidays wins Feefo customer service award

26th Jan 2026

easyJet holidays has received the Feefo Platinum Trusted Service Award 2026 in recognition of delivering incredible customer experiences year after year.

The Platinum Trusted Service Award is given to brands that have achieved the Feefo Gold Trusted Service Award for 3+ years in a row, which is awarded to those that have at least 50 customer reviews of 4.5 stars or above on Feefo.

It is the highest award granted by Feefo and reflects easyJet holidays’ unwavering commitment to its customers and their holiday experience.

Currently, almost three quarters of easyJet holidays customer reviews on Feefo are 5 stars.

Stuart Wright, Customer Director at easyJet holidays, commented: “Our customers are at the heart of everything we do. Their valuable feedback allows us to be innovative and bold in our commitment to providing brilliant holidays at unbeatable prices. We’re thrilled to receive this prestigious accolade from Feefo.”

Why book with easyJet holidays?

  • Amazing value – low prices, free kids places at several hotels, and a ‘best price guarantee’ on all packages
  • Unrivalled choice – more than 8,000 trusted hotels to choose from in over 100 Europe and North Africa destinations
  • Freedom and flexibility – customers can spread the cost with low deposits of £60pp, and have the freedom to change or cancel their booking
  • Incredible extras – 23kg luggage per person and airport transfers included on every beach booking as standard

-ENDS-

Notes to editors:

For more information, interview requests or imagery, please contact the team on Holidays.pressoffice@easyjet.com / 01582 280508

About easyJet holidays:

easyJet holidays, launched in 2019, is a leading package holiday provider operating from the UK, Switzerland, Germany, and France. In 2024, it took over 2.5 million customers on holiday. Named UK & Ireland Travel Company of the Year 2024, it offers great value beach and city breaks to more than 8,000 hotels across 100+ destinations in Europe and North Africa. Holidays can be booked via its website or 7,000+ travel agents. ATOL-protected packages start from a £60 deposit per person and include flights, accommodation, 23kg luggage, and transfers on beach breaks. easyJet holidays is ABTA member and offers Ultimate Flexibility with booking changes, a refund guarantee, and Best Price Guarantee.

Winner of the Sustainable Future Award, easyJet holidays’ ‘Holiday Better’ strategy focuses on making more sustainable holidays mainstream, minimising tourism impacts, and embedding sustainability in its business. It partners with UN Tourism to develop an ESG framework for tourism, creating tools to measure industry impact on people, planet, and prosperity.

easyJet holidays was also named one of The Sunday Times Best Places to Work in 2023, 2024 and 2025, and earned the Feefo Platinum Trusted Service Award in 2026.