Land's End Boutique Hotel

"I called the hotel to ask a few questions before booking rooms for two couples and four children. I wanted to clarify the room arrangements, children’s sleeping options, breakfast, airport transfers and the total cost. The person who answered, Antony (Anthonio), was unable to answer my questions and repeatedly directed me to the website instead. I also found his manner rude during the conversation. I understand that some details may need to be checked, but I would have expected a more helpful and courteous response, or an offer to find out the information and get back to me. For a hotel presenting itself as a luxury property, this did not meet my expectations for customer service. The experience left me unsure about booking a stay for my family."

"Lovely location, near lots of good restaurants and ferries are right across the street. Hotel itself was clean but staff and food was lacking. Upon entering a staff member was very rude to our group and complained she was alone. The Manager spoke so quickly you had no idea what he said. The only great staff member was Luciana who was great with people and really tried to please everyone. The breakfast to me was awful. Very limited menu and most of the items I didn’t like. Again, the cooking staff was arguing and one of the employees was replenishing the croissants without gloves on. Dinner food was no better. The only person who was great in the dining room was the woman behind the counter in the front that took your egg order. She was great. Although the location was great, I would not stay at this hotel again."

"A very good hotel with almost everything close... Wellbee's supermarket at 500mtrs..shoppingmall at 400mtrs hop on hop of bus 200mtrs. Gondola's or Ferry to Valetta 220mtrs.. nice service and good breakfast..friendly staff. Every morning fresh towels. Our room was very good isolated(10th floor). Good working A/C."