Hotel Grifoni Palace

"I travel 60-70 nights a year. This was probably the most unorganized and unhelpful hotel I've ever stayed at. As others have pointed out- they have no front desk, so they send two links- one is for checking in online, the second is to pay the city taxes. The first link they sent was obviously broken, and they didn't respond to a request for a correct link for almost 3 weeks. I finally had to call FIVE times the day before check-in- their Whatsapp wasn't working, they weren't receiving emails, they weren't receiving text messages. They didn't respond to hotel.com messages either. Finally hotels.com called their number and got them to send an actual email with the correct links after I told them I would cancel the reservation if it wasn't received (remember, no way to enter the hotel!). Upon arrival- their advertised air conditioning didn't work, and the thermostat was dead. I called their support line- the lady on the phone, who couldn't have been more unhelpful, demanded proof that the thermostat was dead, and asked for a video. So I sent a video- she was supposed to call me back, and did not. At that point I wrote it off. Do NOT stay here under any circumstances if you wish to actually enjoy your stay in Venice."

"Unfortunately a failure. The hotel has a reasonably good location, but you won't meet any staff here. Everything is only given for a short time. You can only complain via WhatsApp and that usually doesn't work either. The room was cool and partly unusual. The bathroom was not clean, full of dust. The radiator didn't work. Unfortunately it was pretty cold in the room. The furniture resort wasn't even permanently attached to the wall, it was just standing loose in the closet. All in all, we absolutely cannot recommend the hotel. It is way too expensive and offers zero service. The rooms are very noisy, the lights in the hallway are constantly on and the doors also have no seals. As a result, the sound is completely transmitted into the room and you can't find a quiet minute to sleep. All in all, I would absolutely not recommend the hotel. It's actually a shame for Venice."

"Horrible experience with this hotel. After getting broken links to upload our documents and pay the city tax we called them and after a long exchange on WhatsApp we supposedly resolved it with the hotels confirmation. After that, they never sent our code to access the room. They do not pick up the phone, answer WhatsApp, email or anything. We had to book another hotel at 10pm after prepaying for this. Avoid this place as it is a complete disaster. If I could give 0 I would."