Hotel Aquarius Venice

"What a gorgeous & nicely decorated hotel! The art collections on display at reception in hallways, stairways & lounges (breakfast & reading room) are tastefully curated. The bar is well-stocked and its interiors are smart and refined with multiple liquid screens. The bar-maestro is knowledgable and friendly. Many thanks to the breakfast team: Manuela and Michelle - they are the BEST part of Aquarius because they are very kind, polite, helpful and charming. Manuela and Michelle are fast on their feet and Michelle has the best smile that will brighten anyone's day. The breakfast had hot & cold offerings and pastries & fruits and could cater to various eating preferences. We had a wonderful room that overlooked the campo; hence, we enjoyed watching locals passing their times and their children playing about from morning till early evening. One night, there was a milonga put together by locals with slow and fast tango music for couples to dance while spectators watching and cheering on the sides. While Aquarius is in a quiet location with nearby restaurants, Gelateria, cafes and a Coop food market, it is a bit overpriced compared to other similar Venetian hotels that offer similar accommodations and extras. Unfortunately, reception staff members ranged from very informative at check-in to being unhelpful or curt for the remainder of our five-night stay in October 2025. For example, when we asked about the vaporetto strike, a young man at reception merely pointed to a website, which we already read on our laptop, and he did not offer further guidance. The staff at receptions often looked unwelcoming and unapproachable. Having stayed at other Venetian hotels and hotels around the world, we would have appreciated a more helpful, hospitable and welcoming reception team."

"I had high expectations for Hotel Aquarius, given that it is advertised as a four-star property. Unfortunately, my experience has been deeply disappointing and quite concerning. The main issue is the complete lack of proper security measures. There are no multiple levels of protection—anyone can simply access the guest room floors, as the only safeguard is the individual room door requiring a keycard. This is especially troubling given that the hotel explicitly states it is not responsible for any losses unless items are stored in the safe. This issue became even more alarming today (October 17th) when there was an event hosted at the hotel. Some attendees wandered up to our floor and began chatting and drinking right outside our door. It was extremely uncomfortable and felt like a complete invasion of privacy—opening the door exposed our room and belongings directly to strangers. I immediately called reception, but it took a surprisingly long time for the situation to be addressed, and when it finally was, I did not feel that the staff took the issue seriously or offered any sincere apology. I have stayed in countless hotels around the world, and I have never encountered anything like this before. It is unacceptable for a hotel of this supposed standard to have such lax security and such a dismissive response to a safety concern. I truly hope Hotel Aquarius takes this matter seriously and provides an explanation and reassurance that steps will be taken to prevent this from happening again."

"Beautiful quaint hotel in a quiet square in Santa Croce. The entire staff was very kind and helpful. We loved our roon with wood beam ceiling and exposed brick on two walls. The breakfast spread was wonderful. Location was perfect within 10min walk of the train station, ample food options within a 5min walk and. The square was relatively peaceful. 1 tip though, if you want more peaceful stay I recommend requesting a room at the back of the hotel."