JW Venice

"This hotel is disappointing. No, I need to change that. Very disappointing. In such a venerable city of such magnificence and beauty as Venice, lies the worst possible American-style motel, with all the shortcomings of a Maga hillbilly resort, with zero charm and even less panache than a giant undercooked cheeseburger..the gateway promised much, as we approached from a launch from Marco Polo Airport. The journey through Venice was be-witching, past the Cipriani, a proper hotel, onto this Guantamino bay resort, with faded decadence and overpriced poor service. The hotel resembles a giant prison camp, the rooms are comfortable, no doubt, but the corridors resemble something from Jack Nicolson's The Shinning, with plain carpet. The bar was empty and the grounds entirely soulless. The roof top restaurant, well, where do I begin? The tables are in sun, with no shade. The staff, obviously on minimum wage, are unmanaged and helpless. Service is appalling, it took 30 minutes to get the water we ordered. The wine was unchilled, the specials off the menu and no bread arrived. The main course was passable, but the Tiramasu was awful. They charged a cover charge of €16, which when I challenged it, was informed it was a local tax. Utter BS. The staff were not mqnaged by experienced people and it showed. No discernable failings but just a horrible panoply of bad service, shrugged shoulders and bland food. For Italy, the home of culminary delights, this was just really disappointing. Maybe it is the American influence..managing to undermine Venetian beauty with a water tower and other carbunkles of American origin. To be sure, the patrons are 100% American, blissfully engorging on American beer and burgers..some more adventurous even trying local wine and pasta..with some aplomb. DInner cost €170 which wouldn't have been an issue if we could give it 4 out of 10. I'm afraid, for non American travellers, avoid like the plague unless you particularily want to relive nights by the fireside in Indiana with a chicken McNugget meal. This hotel is not as advertised. In a city of ancient antiquity and art, this ugly ediface needs a cultural uplift, some proper Italian- orientated manegement and some basic lessons in hospitality. Come here to be disappointed. Better still, pick somewhere else to stay"

"this is one of the most luxurious properties on the planet. It is 10 star with the most incredible employees.. The facility is absolutely gorgeous and the service is ten star. The breakfast spread is incredible and worth every penny.. The grounds are impeccably maintained and spectacular. Go go go. we can’t wait to come again."

"This resort was really bad. We had an "upgraded deluxe room that had stained furniture and dirty carpet. Huge bush blocking the window - no outside light at all. The rooftop bar had all new hires as well as the restaurants. The drinks and food were below expectations. The indoor restaurant had new hires also had a mediocre dinner for $175 Euros. The interior is cold and dirty - the indoor retail stores had nothing anyone would want to buy. If the rooms are dirty the spas are dirty - bypassed the spa which we were wanting to spend a lot of money at. No one would stay here if there was no complimentary water taxi - doesn't matter the captains of the water taxis were all nasty. This is rated as a 5 Star resort - I give it a 2. Stay in Venice."