Antica Villa Graziella

"Ended up losing my money and had to book elsewhere. After doing a bank payment trace they finally accepted they received the payment. Their email mentioned a different location to what the link booked. Looked at the street view on the address within the email and it was the bronx. No reply when I asked for address confirmation. Be warned everyone! Look at bad reviews before you look at fake ones."

"Lovely B&B. Very clean and tidy. Staff very helpful. Breakfast very good, and in easy walking distance to town centre, bus stop and railway stations. Great place to stay and visit Venice. We would recommend this place to everyone. 2 star hotel, but could easily be a 3 star."

"They had problems with the boiler which was making disturbing noises. Many guests stayed awake asking for intervention. At the reception where they barely speak a little English and almost nothing Italian, they told us before that it wasn't up to them. It was impossible to sleep. Then, faced with the evidence, they told us that we had to speak to the owner by calling him on the phone at midnight. At this point, bluntly and without any desire to find a solution, we were told to wait until the following morning. When a customer pointed out that it would then be fair to reimburse us for the costs, the response was that we could all abandon the room and leave. In the morning no one showed up, not even to apologize or explain what had happened. Avevano problemi con la caldaia che faceva rumori inquietanti. In tanti ospiti, siamo rimasti svegli a chiedere un intervento. In reception dove parlano appena un pò di inglese e quasi nulla di italiano, ci hanno detto prima che non dipendeva da loro. Poi, di fronte all'evidenza, ci hanno detto che dovevamo parlare con il titolare chiamandolo al telefono alle 24. A questo punto, in modo secco e senza alcuna volontà di trovare una soluzione, ci è stato detto di aspettare la mattina seguente. Quando un avventore ha fatto notare che allora sarebbe stato corretto rimborsarci i costi, la risposta è stata che potevamo tutti abbandonare la camera e andarcene. Alla mattina non si è presentato nessuno, nemmeno per scusarsi o spiegarci l'accaduto."