Best Western Hotel Piemontese

"I never stayed at this hotel. It was enough to try to book a room: I confirmed my reservation to the receptionist, both by call and by email, also providing credit card number for warranty. One day before my stay, they send me an email saying that our room had been booked by another customer and I could no more go there. Just for that, I will never go there. Neither serious nor professional."

"Where do I even start with this?! We had booked a family room for me, my wife & 14 year old son and a double room for my mum. When we checked in we were on floor 2 and my mum was on floor 5! Worst thing about it is that the lift only goes to floor 4 and she is 74 and needs two knee replacements. Nowhere does it say you have to walk up any steps let alone that many. We asked if we could be closer together only to be told no we are full with a conference. Why a conference have to be near each other at the expense of a family I can only assume it's because we are English. I booked the room 3 weeks prior to staying so I don't know why they couldn't put us closer together, surely common sense would tell you a family would like to be closer together like hotels do in the UK. When we got to our family room it looked like something from the 1940's and it stank of smoke. To our horror we found that it was a smoking room! I didn't think there were any hotels around that still did smoking rooms. And why would you put a family with a child in a smoking room? We asked again at reception if we could move, told again they were full but they would put a machine in there to help with the smell. Also said we might be able to move room tomorrow as the conference people will be gone. That didn't happen either. Three different staff on each time we asked, all said they would help us, none of them did, they just hoped we left it. When we left they charged us an extra €25, when I queried it they said it was tourist tax but that was already included on the bill so I queried it again only to be told that my 14 year old was classed as an adult as children are only classed up to age 12 there so they added that on without telling me. We stayed in Milan two days before and they didn't charge our son city tax. Seriously there are so many other hotels in Turin, stay in one of those because these lot clearly don't like 'foreigners' and don't even try to hide it."

"A Best Western Hotel which provides no more than one should expect for the price and rating but is good value for a short stay. Rooms have all the usual facilities, staff were helpful (and available 24/7). It is only a few minutes' walk from Porta Nuova railway station even if not in the city centre."