Hotel Minerva

"This was our first trip to Sorrento and we loved the trip and our week in the Hotel Minerva. Our trip had been a bit stressful and being dropped off by the bus on the main road was a bit disconcerting as you enter and then take a lift up 5 floors to reception- but once you arrive and see the view all of the stresses of the journey fade away! We were checked in quickly and the room was lovely - bigger than average hotels - good air conditioning and with a balcony that had a view over the Bay. We had booked Half Board and so we used the restaurant many times and found all the staff to be helpful and on top of things. Eating breakfast looking out over to Vesuvius and the wider Bay was a highlight every day. The food was pretty good and we always had options from the menu and the Lasagne was fantastic. The roof pool area is nice and was never too busy and the bar / snacks up there were a good option. The hotel is about 10min walk down the hill into Sorrento - the path is narrow but that walk is fine for most people. For us it worked as it was close enough with being further up the hill and being reliant on ‘shuttles’ - and being up from the centre gives you the view!"

"My wife and I had a great 10 night stay at the Minerva Hotel. Nobody could possibly doubt the spectacular panoramic views looking beyond Sorrento and beyond. First of all we have to praise all the staff from the front desk to the house keeping! Everyone was so friendly, approachable and accommodating. Special mention to Alessandro, Antonio and Alfonso and the dining room team. I never really got all their names from the front reception but they always smiled and acknowledged us on arrival or departure.daily! This was our second visit to Sorrento and we selected the hotel because it offered us a place to retreat too, away from the centre after excursions of day trips to Positano & Naples as well as a haven too enjoy the serene tranquility of the evening that its 5th floor verandah, balconies and pool offered when the sun was hot! Would we come back.....FOR SURE!!!"

"Hotel Minerva charges 4-star prices but, in our experience, delivered a stay that was far below 4-star standards. I have traveled all around Europe and lived in Italy for years, yet never have had such a poor experience. The views are absolutely stunning, the pool area is beautiful, and several staff members were kind and helpful. Unfortunately, these positives were overshadowed by numerous issues during our stay. The biggest problem was the air conditioning. Despite setting the room to the lowest temperature, the room remained extremely hot for the first several nights. We repeatedly woke up drenched in sweat and slept very poorly. We requested a fan multiple times and were ignored until our third request at approximately 11 PM, after we had already spent several nights uncomfortably hot. We were eventually provided a second room key so the air conditioning could continue running while we were out, only to have it taken away again a few days later. The room was also located near the elevator, and the constant noise from the elevator moving up and down could be heard from inside the room. Housekeeping was another major disappointment. Staff entered and cleaned the room despite the Do Not Disturb sign being displayed. On one occasion, we returned to find our room door left wide open with nobody present, which raised serious concerns about security and privacy. Clothes were inexplicably placed in the bidet during cleaning, and basic amenities such as shower soap were not consistently refilled. The bathroom ventilation fan did not work, which meant every shower turned the bathroom into a steam room. The only way to clear the steam was to open the bathroom door and make the already warm room even hotter. Finally, while the views are spectacular, prospective guests should know that the hotel is located quite far from the center of Sorrento and requires a significant uphill walk back to the property, which can be particularly difficult during the summer heat. Overall, while the scenery is exceptional, the repeated issues with air conditioning, housekeeping, room comfort, and service prevented this from being an enjoyable stay. Given the price point, we expected significantly better."