Grand Hotel Flora

"The hotel is an extreme disappointment. It is on a major road with the smell of diesel fuel as the most prevalent thing. When you walk into the hotel, it looks lovely. Beware!!! The room they assigned us looked nothing like the photos and was in an annex. A 12 inch tv sat on an old desk. The room would have been appropriate for a monk. Old furniture. chipped wood, decrepit elevator, a bathroom was a horror show. The toilet seat was broken, the sink was a pedestal sink with no room to put a toiletry bag or any other bathroom item. You needed a step stool to climb into the old, decrepit tub. The allowed you two towels per room and a hand towel. In speaking with the management representative Luisa, they told me they would not change my room and refused to reimburse the money if we found a better hotel. This hotel was a nightmare. They finally upgraded my room, only to find it was adjacent to the garbage and kitchen. The balcony was unusable due to the amount of flies. We cut our vacation short by two nights. The dining room was of poor quality. I cant even list the amount of things wrong with this hotel but wanted to warn future guests to stay away from"

"The welcome is very warm, the room very nicely decorated and the bed very comfortable. The breakfast is hearty and varied. The staff at the reception is good at giving advice for finding activities."

"We have been to Hotel Flora several times and have a history over 27 years with them. However we were a little underwhelmed by this our recent (5th) stay. We were in the wing which as yet hasn’t been renovated, and it felt just a little bit like because we were a package deal we were sort of hidden away. We have seen some of the newly renovated rooms online and had definite room envy. Had the room in the annexe been as good as the one last year then no problem, but alas it was not. To us the renovations are a little bit “style over substance” and I know hotels have to compete to attract clientele we both felt it was now a tad faceless compared to previous visits We have no wish to pull anyone down whatsoever, and fully “get” the image they are trying to achieve - it is just a bit the good rooms are very very good and the bad are pretty grim. We have never previously had a bad stay and room & a couple of issues aside this wasn’t a bad stay, just stuff needs addressing. We have brought ur concerns to the attention of the hotel before posting this review and to their absolute credit they responded immediately with a lovely positive response - so hopefully note has been taken of our issues, as this was (and could easily be again, with some tweaks) a premium hotel in Sorrento"