"We stayed here half board for 11 nights. Lots of good things about this hotel and just a few bits that let it down. I would say it is a 3.5 star hotel as opposed to a 4 star hotel because of the few bits I will mention.
Location - it is a bit out of the centre of Sorrento, some people do walk along the road but the shuttle service is included and runs 5 or 6 times a day. It is €2 after 8pm and we found this a convenient way to get in and out of the town. If not the 008 bus runs every 20 mins ish and the pickup and drop off is outside the hotel.
Rooms - we had a double room with balcony. Room was fine, a bit of wear and tear, double shower a nice touch and we had a table and chairs on the balcony. Aircon was also included.
Food - for me the food was excellent. Breakfast is a buffet, but is the biggest selection I have ever seen with a made to order omelette and pancake/crepe station too. There is most bits of a cooked breakfast, cereal, yogurt, fruit, granola etc and a wide selection of pastries I’m not sure what more you could want from breakfast. Dinner is a cold buffet antipasti, and hot starter and main course chosen from the menu which usually has about 4/5 options a night. I’m a vegetarian and I did find some evenings the options weren’t as good (sometimes just an omelette for main course) but they were flexible and allowed me to choose sometimes two starters (such as a soup and then a pasta dish for my main) with the cold buffet option too I was well covered. Dessert was another help yourself and had ice cream too. Drinks aren’t included in half board as expected but the only thing I didn’t like was that you don’t pay for the drinks each night and therefore end up with a hefty bill at the end of your stay if you’re not careful!
Entertainment - there were 3 nights of live music on the roof terrace which was great. Ended at around 10:30pm each time so not to disturb those not participating. The bar prices however are far too high with €14 for one cocktail. I think if this was lower they would do much better up there. The view from the roof is beautiful though and you can see Vesuvius.
Staff - a mixed bag of staff. Many of them were friendly, welcoming and chatty others didn’t speak as much. We actually got engaged on the roof terrace and the barman helped my fiancé by bringing the ring over with our drinks making our stay extra special. The only slight disappointment around this was there was nothing complimentary such as a small glass of prosecco to celebrate our news. When I have stayed in 4 star establishments where others have gotten engaged around me I have seen complimentary drinks given and so I felt this a little disappointing. Reception helpful and will give you a bus timetable.
Facilities - the pool area was pleasant. The pool itself did turn many of my swimsuits green though, but it was a nice pool otherwise. Unfortunately the jacuzzis in the garden are currently not working which was disappointing. We didn’t find the gym until our last day and this was basic but would’ve been nice to have been pointed out to us (it’s on the 3rd floor!)
Overall we loved our time here and we would stay again, just a few bits that could easily be improved on that would make all the difference here. If you’ve booked here already, don’t be alarmed by some of the very negative reviews because we had a very pleasant stay here!"
