Grand Hotel Wagner

"Excellent experience, the staff was very attentive and friendly. Delicious breakfast, great location in the center of town, comfortable room and great old world atmosphere."

"Highly recommend! This is a charming hotel if you wish to experience authentic Sicilian old world elegance in the heart of the city steps fom Teatro Massimo. Though there is no restaurant in the hotel, an excellent breakfast buffet is included, and they do have room service with a 5 star Italian menu for both lunch and dinner. The staff is warm, friendly and helpful, and the concierge found a great guide for my entire stay."

"We loved staying here. We were there for 12 nights, and you can observe a lot in that amount of time. First of all the hotel is beautiful, exactly as pictured on the website. A bit on the old fashioned side, to be sure, but that is totally our style. We found the decor to be lovely. The front desk checked us in and out efficiently, with a smile and were very responsive when we needed an extra blanket. It was at our door in less than 10 minutes. They were sure to ask us at check out how our stay was, which other hotels often skip completely. We had a superior room on the 3rd floor. It was spacious and had a large bathroom. The bathroom had standard amenities, a shower, a bidet and my beloved magnifying mirror! The cleaning staff did a great job every day and were extremely kind to us when we had to stay in the room due to sickness (unrelated to the hotel). But, as many reviews have mentioned, the best part is the staff. From the front desk, to the bar, to the cleaning staff and especially the breakfast staff. Alessia, Giovanna (who gave us great advice when we were sick) and especially Davide, who is probably the kindest person we have ever met. We were greeted warmly every morning and treated like royalty, as were all the guests. That said, I would like to address the upper management of the hotel. As I said, you observe a lot in 12 days. What we observed was a management that did not treat the employees well. Once, at breakfast, someone who was obviously a member of the management team strolled in for their morning cappuccino and cornetto. Once it even appeared to be the hotel/building owner. We were astonished and VERY upset to observe these people treating the staff poorly. Not a smile or a kind word or even a simple thank you, EVER. Why on earth would you treat these very hard working people like this? They are running around like chickens with their heads cut off to make breakfast a wonderful experience. It was unprofessional and unbecoming of people in leadership positions. Your staff is your best asset. DO BETTER. I will still give a 5 star review for all the reasons previously stated."