"St. Regis Rome provided the best hotel stay that my family has ever had. From the moment we were welcomed at check-in, the experience was perfect in every way. We recently stayed for a few nights on either end of a side trip to another region of Italy, and the entire staff - from the head of guest relations to housekeeping - made it feel like our home away from home. We will never stay anywhere else in Rome, and plan to include Rome in our 2027 Italy trip specifically to come back to see our friends at the St. Regis. I could rave about this hotel for days, so here are a few highlights from our stay:
-The hotel is perfectly located and convenient to so much that Rome has to offer, yet not right in the middle of the hustle and bustle. It's a quiet hotel, and it feels very calm.
-The lobby is gorgeous and inviting, and our restaurant experience was wonderful. The food and drinks were delicious, and they have great cocktails and wine list. The service for breakfast, lunch, aperitivo and dinner was unmatched - a VERY special thank you to Pietro and Sonya, who really made us feel like family every day. They were exceptionally gracious with my clunky Italian (studio l'italiano, ma non lo parlo bene) and went out of their way to make my kids feel welcome - extra candies and croissants, fresh squeezed juices, hot chocolate, I could go on. We were so happy to see them every day, and sad to say goodbye.
-My daughter lost her favorite stuffy on the first day of our trip, and every single person we spoke to about the problem was so kind. They were very understanding, and went above and beyond in their efforts to search for the stuffy and to make sure that my daughter knew that her concerns were valid and she was being heard. They presented her with an adorable wolf stuffy with a St. Regis Rome hoodie, and when we returned after our side trip the assistant manager (unfortunately, her name is escaping me) brought my daughter a giraffe stuffy that she has not stopped hugging since returning home. She also gave my older son an awesome St. Regis Rome hat that he's been wearing non-stop.
-Room was beautiful, clean, spacious and comfortable - great A/C, luxurious toiletries and perfect housekeeping services each day. They quickly set up the extra bed that we requested and left us several special little treats and surprises throughout our stay."
