"We spent five wonderful nights at the St. Regis Rome with my wife and our 11-year-old son, and this was hands-down the best hotel experience I’ve had since my honeymoon. From the moment we checked in, it was clear this stay would truly be something special.
As we were settling in, the Butler personally brought our son a St. Regis Rome t-shirt - an incredibly thoughtful gesture that immediately made him feel like a valued guest rather than just a child traveling with his parents. While we stepped out for some initial exploring of the city, the team prepared an unexpected and beautiful welcome in our room. When we returned, we found a bottle of champagne, fresh fruit, and festive Easter treats waiting for us. It was such a classy, generous touch and set the tone for the exceptional service we experienced throughout our stay.
A very special and heartfelt thank-you to Alessia and Francesca, who work in the hotels restaurant and cocktail bar, Lumen. They were highlights not only of our stay at the St. Regis Rome, but genuinely among the most memorable parts of our entire trip to Italy. It’s hard to put into words how special they made our time feel - through warmth, sincerity, and a level of care that went far beyond exceptional service. Alessia surprised us with a beautiful baked item from Easter to take home, and gave me great recommendations for cocktails. Francesca went out of her way to gift our son a stuffed wolf named “Lupa”, dressed in a St. Regis Rome t-shirt. Our son collects stuffed animals from our family trips, and this act of kindness created a memory he will carry forever. Even after leaving for Venice, we found ourselves still talking about Alessia and Francesca and how deeply they impacted our experience and our lives. Experiences like this are the reason people remember a trip long after returning home.
Elena was also outstanding, always making sure we were seated in our favorite area of the beautiful “Blue Room” for both breakfast and cocktails. This did not go unnoticed and added greatly to our enjoyment to have a dedicated spot so to speak.
Our room was luxurious, spacious, and extremely comfortable - everything you would expect from the St. Regis brand. We also enjoyed dinner one evening at the hotel restaurant, Lumen, and the tuna tartare appetizer was easily one of the best I have ever had.
Breakfast each morning was another highlight. It was included for two of us thanks to my Marriott Titanium status (we happily paid for our son), and it was absolutely worth it. Eggs cooked to order, endless options of excellent pastries and cakes, bacon, fresh fruit - everything was top quality. And of course, as many perfectly made cappuccinos as I wanted.
What ultimately sets the St. Regis Rome apart isn’t just the elegance of the building or the comfort of the rooms (I’ve experienced that too many times to count) - it’s without a doubt the people. The care, warmth, and genuine hospitality we experienced made all the difference. I truly cannot wait to return someday, and this hotel will absolutely be my first choice when I do. -Jordan and Becky V."