The Building Hotel

"My husband booked this trip via Tui for a birthday trip, I must admit I read the reviews and it put me off as a lot of negative reviews, my positives about the hotel are it was a 5 minute walk to the metro which was easy to use and could get you into Rome fairly quickly, the staff were friendly and although there was no kettle in the room it wasn’t to much of a problem but you had to keep asking for hot water at the bar,but the lovely bar staff didn’t mind, the bed is firm but that wasn’t an issue and I did sleep well but was quite noisy at night, we ate in the hotel twice and are simple eaters and the house burger was lovely, our room was cleaned daily with fresh towels, and main areas in hotel were nice, there is a lift to all floors as noticed someone said in a review there were only stairs, negatives were no kettle in room, shower had a bit of mould around the bottom and shower head could do with a clean nothing a bit of bleach wouldn’t sort, hotel per night I thought was expensive plus another £7.50 tourists tax per night at this price there should be no tax, i was told I could pay by card if needed for this, and think for what we paid it should have included spa as £25 per person is a lot, although there were negatives i would stay here again, as at the end of the day I just needed somewhere to sleep and shower with breakfast as wanted to see as much as Rome as I could , they let us leave our bags there all day for free as we had a night flight so could enjoy Rome for one last day"

"Attempts to be overly modern at its own expense. The rooms are painted grey and it feels dark and draining. The beds are hard as rocks. The pillows flat. The air-conditioning only has one setting: too cold. Its far from the roma termini when your walking with bags and on the north side so its far from attractions."

"I stayed at The Building Roma from 23 to 26 May 2026. The hotel location is convenient and the rooms are comfortable. However, I must report a serious incident at the Acqua Thermae di Roma spa on 24 May. During the massage I did feel that the tapotement technique was excessive. I did not stop the session because feeling strong pressure during a massage does not automatically mean it will cause injury — that is a reasonable assumption for any client. What no client should ever experience is leaving a spa with a significant haematoma on their leg, which is exactly what happened to me, fully documented in photographs. An experienced massotherapist has a professional obligation to know how much force can be applied without causing tissue damage. Adjusting technique to avoid injury is a fundamental requirement of the profession — not optional. When I reported the incident, the hotel's response was to question why I hadn't complained during the session, and to suggest that because I appeared satisfied at checkout, the injury was somehow my responsibility. A haematoma develops in the hours after a session — not during it. This is basic anatomy. I submitted two formal emails, spoke in person at reception, and sent a WhatsApp to the spa. The response I received did not include an apology, a refund, or any acknowledgement of professional responsibility. This incident fell well below those standards — and the handling of the complaint fell even further. Pedro Vasco — May 2026"