Mascagni

"From the moment we arrived, everything was perfect! We stayed for one night, and the hotel is in a great location. The front desk staff were extremely accommodating and professional. Our first room for three people was a little small, but they kindly moved us to a larger room that worked out perfectly. We truly appreciated their professionalism, kindness, and willingness to make sure we were comfortable. We had a wonderful stay and would definitely recommend this hotel!"

"An outstanding choice! Service was impeccable and rooms excellent. Great location"

"We were in room 403 and had no internet at all. We told the staff and they were incredibly rude and unhelpful about it. They said we could only change rooms in the morning if we wanted to and didn’t offer to move our things while we were out, which didn’t help us at all. When we raised it again, they acted completely unbothered and offered us a room without a balcony, saying it “wasn’t a big deal” to have a room without one after switching. There was also hair and stains on the towels when we arrived and mould in the bathroom. We let the front desk know and they brought us new towels, but we then noticed that every time the towels were changed, they either had hair or stains on them. One even had red stains on it, which disgusted me beyond belief. The breakfast was also terrible. The scrambled eggs tasted like rubber and there was very little variety, so after the first morning we ate breakfast out every day. The only positive is the location, but unfortunately that doesn’t make up for the cleanliness issues and terrible customer service. I wouldn’t recommend this hotel to anyone."