Castro Pretorio

"When you walk past it on the street you don’t really notice it, but as soon as you get in there you feel the warm atmosphere. The food is really tasty, especially the lasagna and the pizza. We got there without a reservation. Although we waited a bit but the service was good despite it being crowdy and we enjoyed our time."

"Beware of this hotel! This hotel accused us of breaking their lock and door handle and charged us 178.50€! We checked in on 30/12/16 and on 31/12/16 we received an email from Booking.com saying "the hotel will deduct 178.50€ from your credit card because you broke the lock and door handle". Which we did not do! How can we break the lock / handle when we are out the whole day? And on the 31/12, we didn't even touch the lock or door handle as we had the hotel cleaning staff trying to fix the heater in the room! (We are guessing it was them who broke it and tried to cover up). Also we left our room at approx 12:00 and the room was not made up. When we came back to the hotel, the room was nicely made up with new towels. So someone else obviously came into this room to clean after we left. Anyone who walks past can break it, or again, as it is our guess, either the cleaning lady or her daughter. After receiving the email, we rushed back to the hotel and noticed they even put another key outside the room written "This is the key to your room"! Anyone can just take the key and go into our room and steal everything!! We tried to talk to the hotel staff but they do not speak English. How can you advertise in Booking websites that hotel staff can speak Italian and English, and not speak English! Lucky my partner was able to speak to the owner and explain it wasn't our fault! The owner Aurora said she wouldn't charge us and said she is sorry that we have face this issue. But today (02.01.17) our credit card has been deducted 178.50€. So are you a liar Aurora? We tried to call 3 different phone numbers to reach a member of staff, but of course we can not get to anyone! What kind of service and business is this? Firstly when the door handle is broken, should you be checking if a thief tried to break in? Shouldn't you ask your customers if there are anything went missing? No! Not only you did not do that! They accuse their customers of breaking the lock and charge them. Also sticking another key to the door so that the whole world can have access to my room and my valuables? This is a big disgrace from you and your hotel! Travellers - Please think twice before booking this hotel! They might purposely break something and charge it to your credit card! BTW- your facilities are so crap. Internet keeps dropping out, Bed and breakfast but does not provide breakfast? Takes mins before the hot water comes out, heating does not work!! Staff/owner are not contactable!"

"This B&B is very well situated to visit Rome, close to metro station and on acceptable walking distance from the city center. The rooms where very comfortable and clean with a nice breakfast and a personal touch by the owner. The only negative issue was the street noise, which is probably every where in Rome an issue."