Orange Hotel

"Great location and lovely staff, but the condition of this hotel is unacceptable The biggest positive about this hotel is the location, which is absolutely spot on for exploring Rome. The reception staff were also very good with us throughout our stay, polite and helpful, and I want to make it clear that our complaint is not directed at them. Our room was cleaned well, the bedding was clean and we were provided with clean towels. Unfortunately, that is where the positives end. The actual condition of the hotel was shocking. The rooms were extremely run down, with damp, mould and a very unpleasant musty smell. This wasn’t something that could simply be fixed by cleaning. The building itself appears to need significant renovation. Despite the cleaner doing a good job, you simply cannot clean away damp and mould that is coming from the condition of the property. We raised our concerns with reception, particularly because the smell and damp were causing concern for a member of our party who has asthma. The staff did what they could and arranged for the room to be cleaned again, but this obviously didn’t resolve the underlying problem. We were also extremely disappointed to find that the restaurant was closed and the hot tub was unavailable, despite both being advertised as facilities when choosing the hotel. Guests should be made aware of this before booking rather than discovering it after arrival. In my opinion, this hotel needs far more than a cosmetic tidy up. It needs to close for a proper refurbishment and have the damp and mould issues professionally addressed before rooms continue to be sold to guests. It’s such a shame because the location is genuinely excellent and the reception and housekeeping staff deserve credit for doing their best. However, based on the condition of the accommodation we experienced, I could not recommend staying here in its current state."

"Do Not Book!!! This hotel ruined out family holiday! we were staying here for two nights, I met my family who came from America, and Ireland. On arrival there was no beds made for us, we requested a twin room, when we walked into the room there was mould everywhere, dust everywhere, nothing in the room but a bed, desk and chair, and a hanging wine opener attached to the wall as if someone would steal it, the window blinds wouldnt open, the bathroom shower didnt work, there wasnt even a bar of soap. I refused to stay in this room and researching other accomadation. The only positive thing about this hotel was the kind young man at the desk that was even embarrasssed but arranged a better room for us as the lady on the previous shift wanted nothing to do with making two beds for us etc. Stressful doesnt even cut it. In the end we really had to laugh it off as such a horrible experience and we would nver come back! There was also a heatwave at the time and our aircon didnt work, we had a gentleman in our room for ages on a ladder trying to get it going. We can laugh about the experience now, but it ruined our time in the city as we spent more time worrying about where we were going to sleep. also. theres no rooftop, no hot tub, no restaurant, its all made up. its literally a room. DO NOT BOOK HERE"

"This hotel is utterly filthy. The rooms are dated and depressing, it has zero redeeming qualities. I checked into this hotel with my wife, another couple in another room and my sister in a third room. All of us were mortified. We stayed there two nights and luckily changed hotels. Having had stayed there, I feel like I survived a traumatic event. Side note: they still advertise a roof top restaurant- it's been closed for years."