Cosmopolita Hotel Rome Tapestry Collection by Hilton

"The hotel is in a great location, but unfortunately, the cleanliness and customer service were terrible. When we first arrived, the bidet had dirty towels in it and the bathroom floor clearly had not been cleaned properly. We went out to explore Rome, and housekeeping supposedly “fixed” the issues while we were gone. After a long day, we came back to the room around midnight and discovered that two of the beds had obviously dirty sheets covered in other people’s hair — not just a stray hair or two, but enough to make it clear the sheets had not been changed at all. It was disgusting. I went to the front desk, and the employee told me she needed photos before she could send housekeeping. So at midnight, I had to go back upstairs, take multiple pictures, and bring them back down. She never even looked at them. Eventually, she sent a very kind maintenance/housekeeping gentleman upstairs to help change the sheets, and he was the only bright spot in the experience. What shocked me most was the complete lack of concern from management or staff. No one called afterward to check on us, apologize, or make sure the situation was resolved. The next morning, no one acknowledged it at all. While waiting for our taxi, I asked for a bottle of water and was told I would need to buy one from the vending machine. I stay at Hilton properties often and am Diamond for Life, so I’ve experienced many hotels over the years. We had just come from the James Suite in Florence, which I highly recommend, and the difference in hospitality was night and day. I have honestly never been treated this poorly at a Hilton, and experiences like this are what make loyal customers consider switching brands."

"GREAT LOCATION ! We were able to walk everywhere including the Colosseum, Trevi Fountain, Pantheon, and the Spanish Steps. The Vatican and St Peter's Square were about a 35 minute walk. The hotel building was originally built in 1891 so it is not as accessible as newer hotels. There is an elevator but some steps are required to get around the hotel. Rooms are modern and clean but lacking in space to unpack or put things away. Our fourth floor room was comfortable and very quiet. Front desk staff were friendly and helpful. The rooftop breakfast area had great views. The food the was well stocked and had a good variety to choose from. The two people working every morning were welcoming and quick with your coffee. Thanks for getting us off to a good start every day!"

"I believe this is an underrated hotel. Given the location in close walking proximity to the Pantheon, Trevi Fountain, etc. the fact that the room was very clean and well organized including the bathroom and the staff was very friendly and accommodating, this hotel was perfect for our Rome stay. The room rate for mid-week I felt was a good value. However the room rate for the weekend was more than double (we stayed mid-week). Given the location, the modern rooms, cleanliness, and friendly staff, I will give this 5 stars."