Hotel Artis

"Unfortunately we were booked in here by Wowcher as a hotel for our 4 night holiday in Rome. It's not designed for tourists. It has no amenities as it's all aimed at corporate clients. No bar or lounge until 7.30 pm. They do have a snack & coffee machine situated stupidly at the bottom of the stairs. When we arrived it was virtually empty. We were pointed towards a very small shopping area around 10/15 minutes away but at 2.30 the shutters were down. Not on good travel links and a taxi is €35/45. No outside area except table & chairs in the carpark. Food was awful and waitresses sullen. We checked out after 1 night & booked elsewhere. There was no refund! As this place is aimed at corporate, people were slamming doors as they left for work from 6/6.30. It's also in the middle of residences with a shut down spa next door and 30/35 minutes outside Rome by car. Be warned....book elsewhere."

"There is absolutely no way this hotel is 4 Star. Rooms are tired and grubby - the shower leaked because the doors were rusty and didn’t shut properly from over use, there was no plug in the sink, the bed was uncomfortable, the curtains were dirty and had holes in, half of the electric sockets were loose and didn’t work, our maid service was missed and when it was done the didn’t replenish shower gel or water, the shower gel was in tiny little sachets and there was no shampoo or conditioner. When we checked in they asked for ID but we were not given our passports back - when we realised the next morning and questioned this we were told we were wrong and that they had been given back to us. We turned the room upside down looking for them so were then panicked they had been stolen. Went back down to reception to let them know, only to see our passports in our room key slot - they had been left in the copier but no one had thought to phone us to let us know it was their mess up and they had found them and no apology was offered - they didn’t seem to understand why we were so annoyed we had wasted time looking for something because they had told us it was our mistake. Location is also not good - the walk to the metro is fine and took about 12-15 mins with good links to the city. However we took an Uber back every evening (around €40) because I did not want to walk in the neighbourhood after dark. It did not feel safe and was also incredibly run down and dirty. Did not see a single local restaurant or business open, apart from a small minute mart near the metro. I would love to visit Rome again but will be doing much better research about which areas to stay in as a tourist."

"The structure has a convenient internal parking lot. The staff is very kind and professional. Very basic rooms, breakfast/restaurant area rather cramped. Decent breakfast, unfortunately less so for dinner (carbonara with frittata)."