Bagni di Pisa Palace and Thermal Spa

"We stayed at Bagni di Pisa expecting a relaxing, well-run experience, but sadly it fell far short of what a hotel calling itself a “palace” should deliver: • We had arranged a car transfer well in advance, but on the very morning of our arrival we were suddenly told no car was available and had to take a taxi. Not acceptable for this level of hotel. • At check-in, we were told we could have a light lunch at the bar on the second floor. After waiting there, we were informed no lunch would be served that day. • At breakfast, when a focaccia got stuck in the toaster, instead of offering help, a staff member scolded me, despite my apology. • The so-called “express laundry service” advertised was met with confusion, as if staff had never heard of it. • Around the pool, no drinks are served at all. Guests must go all the way inside the hotel to the bar themselves — which completely ruins the experience of relaxing by the outdoor pool. • In general, service was consistently slow and disorganized. Most staff speak little English, so requests often had to be repeated several times. The property itself has historic charm, but the service, attention to detail, and overall hospitality are far from what one should expect at this price point. Overall, the hotel is a also bit run down as the pictures show .... Unfortunately, Bagni di Pisa simply does not live up to the standards of a true luxury palace."

"They claimed this to be a 5 star hotel. I would read it as a 2 1/2 star hotel, and that's being nice. thankfully, we are only staying here 2 nights They need to bring this hotel out of the 70s and maybe into the 2000s. The quality of pictures and furniture in the room are horrendous. I would not recommend this thermal to any person wanting to restore their well-being Last October we stayed at the Grotta Giusti Therme for 10 days and that is clearly a 5 Star Therme Hotel."

"On arriving at the hotel it looks beautiful. Check in was fast with a very lovely welcome. We were taken to our room which was on the first floor. The room was incredibly hot and basic, decor incredibly tired and in need of replacement. The air conditioning units were very loud and actually gave no cooling at all so we turned them off. The shower had temperamental hot water and was small, however, was kept clean. This is absolutely not a 5 star hotel, maybe 3 tos (UK Standard) - no tea and coffee facilities in the room although this was provided eventually after much persistence on our part. The majority of staff in the hotel are delightful, so friendly and accommodating - breakfast team, not so much! Breakfast eggs always cold! As this was a work trip and thankfully paid for my my employer otherwise for the price being charged I would have had to complain! The staff make the hotel, but sadly the hotel needs a lot of work!"