Colombo

"Lovely hotel, very close to everything, only 10mins walk from the spacanapoli the old town, city centre 10min walk easy to get around from the hotel as conveniently placed, staff were very friendly and helpful."

"While the reception staff were nice, their customer service was let down by other parts of the hotel. I don’t recommend coming to this hotel as a solo traveller or for a girls holiday as the surrounding area feels unsafe, especially at night. My partner and I got pickpocketed before even reaching the hotel and the street the hotel was on really doesn’t feel safe for tourists. The rooms are basic (expected) but also dirty which was off putting. The walls are thin and you can hear your neighbours… We checked out as soon as we could the next morning and explained these factors to the receptionists who were understanding that the surrounding area wasn’t ideal for us. We did explain that plug sockets weren’t working properly either and moving rooms didn’t appeal to us as it wasn’t going to change the location and all the rooms would be the same level of cleanliness. We moved to the old town (15 minute walk away) which was so much better. I’d say avoid visiting if you are young, alone or if you’re a woman as you don’t receive refunds for unused days if you decide to leave for whatever reason."

"Dear Giovanni proprietor, you tell a lie, my sister and I checked in late evening on wed 27th of May, you were rude, we got stuck in the lift and other guests had to go get you to get us out, you didn't apologize or ask were we ok, our room was dirty, you never told us which streets to go or where was safe, we went out and found another safer cleaner hotel and were back to check out within an hour of checking into your hotel, I told you we were checking out and you asked "in the morning ?" I said no, now tonight, you asked why once and I said becaue we dont feel safe here, you shrugged your shoulders and pointed at cameras, I said no sorry we just don't feel safe, I asked for a refund and you said no, I asked could I habe the €44 city taxes back that I had just paid less than an hiur beforehand, you said no. The day we left Naples, Sunday, we had to go back and wait outside your hotel for our transport to airport, while there we saw another couple go into your hotel and come back out with a member of your staff carrying their bags to hotel across the street so I can only imagine they saw your rooms too."