Uptown Palace

"I struggle to give more than one star .. one star because a couple of staff were nice to the guests.. the entrance has nothing other than a rotating door. I wonder what will happen if there is a fire and people trapped inside and unable to exit the building.. there might be fire doors in the back but if people are stuck in the front, there is no chance. When I arrived there were two staff at the desk. One on the phone and the other stood saying nothing for more than 30 -40 seconds fully knowing a guest is waiting for attention.. then acknowledging without a smile .. this is a big no in the hospitality. There is no ramp from the lobby to the lift. Either the guests have to struggle carrying their luggages up the flight or stairs or the poor hotel staff who have to go through the same struggle. Don’t even bother to ask for an iron.. they give it to you and take it away without even asking you. I stepped out for a coffee and in 45 min the iron was taken away! I didn’t even get to iron my shirts. Both the iron and the board were in pathetic condition (check out my photo) There were 8 of us who went to the 13th floor to have some drinks and dinner. I must admit the view was great.. but the service was pathetic. No smile, no hospitality.. we ordered drinks. More of our colleagues started to come one by one as we invited. The waiter told us to decide quickly and order all at one time rather than individually. When we went to order the food, we were told just at the time of placing the food order that we need to vacate at 22:00 as a big party is coming at 22:30. Why were we not told earlier.. again the waiters were rude! A big no no in hospitality..can’t they have placed a board saying the seating area is open only till 22:00? We would have gone somewhere else. Next morning breakfast was of poor quality and spread. Coffee that was like warm! Below average. Ordered room service .. had to call a number to place the order. No body picked the phone! When called reception they said they will ask the restaurant to call back. No call came for the next 20-25 min. Then when I tried again, someone picked up and an order for risotto was placed. It arrived almost cold (45 min after the time of order! It was stupidly over priced. It was the worse experience for us in Milan. Will not recommend this hotel at all! It’s an overpriced property whose staff couldn’t care less about the convenience of their guests."

"We found a double room for some 200 EUR per night. Good value at that price. 10 min walk to the plaza in front of the Duomo, Good air con. Super bathroom. You can find breakfast readily nearby I'd avoid the restaurant for dinner - see Orizzonti, bar good for a drink"

"Excellent location with the metro to Linate 5 minutes away. Spectacular breakfast for the view and quality of the products served. Fast check-in/out. Comfortable room"