"I just want to bring attention to my stay since no one from Hotel Mentana seems to care enough to respond to me.
I had arrived on September 5th, having reserved the panoramic suite for my girlfriend and I, and another room for my mother. I had chosen the suite because that weekend I would be proposing to my girlfriend at Lake Como, and I wanted a special room, with an awesome view for when we returned. I booked the two rooms, having read good reviews of the service and quality of stay at Hotel Mentana. When we arrived on the 5th, the staff was kind, courteous, and accommodating. The woman at the front desk was pleasant, and helpful, suggesting some places where I might go to pick up some wine. However, as we stayed in the room that night, my girlfriend and I got more and more uncomfortable with the temperature of the room. It was a steady 26 degrees Celsius. So I went down to the front desk, politely asked for some assistance, and she was able to see that the room was hot and tried to adjust the temperature remotely. We left for the evening, explored Milan, and had a wonderful time out, only to return to a room that was still 26 degrees. I returned to the desk to complain about the temperature and the woman at the desk informed me that there was nothing that could be done since the maintenance person was gone for the day. Since the outside air was very cool, we decided to open up the windows and air the room out so that there was fresh cool air in the room, since the air conditioner was clearly not working. This was a mistake because it let several mosquitoes in the room, and my girlfriend and I we awakened by them biting us throughout the night. In the morning, having had a relatively sleepless night due to hot temperatures and mosquito bites, I returned to the desk to ask her to send maintenance up while we were gone, to fix the air conditioners. She agreed that she would send them while we were out. Upon returning from Lake Como at around 2100,l on September 6th we arrived to a room that was not any different than it had been the previous day: Hot and uncomfortable. Which meant that my girlfriend and I would have to try to sleep through those conditions once again. Needless to say, we had great difficulty sleeping in that room, and only got about 3-4 hours of sleep on account of the uncomfortable conditions. The following morning, I checked out, and mentioned that the temperature never improved. The woman at the desk was sympathetic to my concern, saying that the maintenance man had suggested that the air conditioning units in the suite were too small for the space, and she apologized for the inconvenience.
So, while the hotel was beautiful, and the staff was polite and helpful, my experience at Hotel Mentana was a disaster. We had spent last 10 days, travelling from Rome, to Florence, to Venice, and lastly Milan, and in each of the hotels we stayed in, our experience of Italian hospitality was amazing. It wasn't until we arrived in Milan and stayed at Hotel Mentana, that we had a bad experience. I am very frustrated that nothing could be done about the temperature of the room. Maybe I'm being unreasonable; I don't think I am, but this experience makes me angry because I spent a lot of money to on that room to make sure the experience was unforgettable for my girlfriend and I, and instead, I paid for 2 sleepless, sweaty nights in a room full of mosquitoes. If this is the experience and standard of comfort I can expect from R hotel properties, I will not be visiting another R property in the future."
