Four Seasons Hotel Milano

"Our first time at FS Milan, loved the central location and the room size was exceptional, with a walk-in-wardobe and doors onto our own ground floor terrace being a nice suprise. The service was very good across the hotel, I needed a Dr upon arrival and they quickly arranged one within an hour on a Sunday morning (who had to be paid in cash directly). Service for breakfast was good and variety of options was solid (not as good as I would have thought from a FS hotel). Only negative was the noise from the cleaning staff making in the morning in the central garden, sweeping up leaves and cigarette butts making a huge amount of noise at 7.00 am each morning, dragging chairs and tables around etc. Also I wish the hotel had a pool, as it was summer and hard to escape the Milan heat. Would certainly return when next in Milan."

"Absolutely perfect in every detail… Accommodation perfect…. Immaculate. Food exceeded our expectations. Breakfast wonderful …best pastries in Milan Staff… every member of staff so gracious and friendly. General hotel …just great. Parking..and porterage… fantastic. Truly 5 star such a WELL MANAGED hotel Gorgeous city gardens."

"I’d like to address our visit to the restaurant. My grandfather who is 88 years old wanted to have a fancy dinner at the four seasons hotel, initially all staff on the bar side of the restaurant were extremely accommodating and catered to our wants/needs. After we had our before dinner cocktails we went to the restaurant for dinner. My grandfather ordered a ribeye steak, when the steak was severed it was so tough he couldn’t chew/or cut the steak. So he talked to our waiter and he suggested a filet. After the filet came he had one bite of his steak and pushed it to the side. Our waiter walked pasted our table several times without asking how his steak was, he was dissatisfied with the cut of meat also being tough. 30 mins went by and still the waiter did not check in with our table. We had to ask another sever to find him. Still took ages for him to turn up, finally i had enough and went up to him and said we were done. We wanted to pay and leave. He refused to take the steak off the bill which had one bite out of, with loads of attitude and a disrespectful manor. “Pay for the whole bill or just don’t pay at all, it’s not my problem” The manager did take them both off our bill but our dinner/night was ruined by our server. Now we understand not to order streaks in Italy but the way this was handled was unacceptable, this server is not acting in the interest of the four seasons hotel/ business. We won’t be coming back."