Excelsior Hotel Gallia a Luxury Collection Hotel

"This was quite possibly the WORST hotel stay I have ever experienced. Except for the security team and the porters, all other members of staff were quite poorly behaved and ill mannered. When one of the elevators malfunctioned and I was trapped before it plunged several floors, the front desk team seemed to not care at all, nor be apologetic or sympathetic. Then, as a PAYING hotel guest that still had his room, I left behind several items including an Hermès navy blue neoprene zip pouch. This contained my backup iPhone, beauty products, and cables for charging. The hotel cleaning staff STOLE this item from me and the hotel did nothing about this. They suggested I file a police report, but when asked why staff would remove property from an active guest, they had no response. It is troublesome that the hotel employs thieves, but also that the hotel would act disrespectfully towards a paying hotel guest."

"Great location near the main train station. Extremely courteous staff especially Gabriel. Rooms are comfortable. The hotel corridors are very dated. Need renovation. Spa is world class. Can wlk out ot the hotel on to nearby restaurants. Can take a train to various places around Milan and to other places in Italy. We were so worried about the fear of pick pockets and street crime that did not venture too far or to train station. Cabs to the duomo area are reasonable. Several options to eat nearby including the bar and bistro on 7th floor of hotel. Breakfast in the resturant was included and very well supplied. Service once again, exemplary. Wish they had a shuttle to airport as the Private reserved cabs are as expensive as the air ticket to another country. !!!"

"We arrived at the hotel prior to check in time and they were able to provide a room early which was a great relief after having traveled on an overnight flight from the states. The room was spacious, surprisingly quiet and well appointed. We had chosen a room with a balcony and view of Milan's Central Station and it was worth it! The hotel shuttle had a regular schedule to the city center and was always prompt and reliable. Our dealings with the staff were wonderful. The morning breakfasts were delicious. This property was beautiful, conveniently situated and had excellent staff. We would absolutely stay at this property again."