Hotel Luise

"What a great place to stay when visiting Riva. Pros Excellent staff - friendly and professional. The hotel is immaculate. They are constantly cleaning and the place is spotless. Housekeeping did an excellent job. Our room was also perfectly clean. Excellent and quiet air conditioning. Although we faced the street, the patio door kept the noise to a minimum. Our room was quiet. Breakfast is magnificent. Look at the pictures and you'll see what I mean. The pool area is excellent. A lot of loungers and umbrellas. The pool is large and the water temperature is comfortable. Neutral This is not in the center city. We found the quick 10 minute walk to be a plus for us. It's also a quick 5 minute walk to the lake. Others may prefer to be in the center of the city - thus, the neutral rating. Cons We were in room 308 The bathroom is tight. It's functional but I found it to be small. Our room was right against the hotel where it jutted out. So when my door curtain was open, people from the elevator could see into my room. There are a lot of families staying here and the kids were having a great time. There were also a lot of couples too. The vibe of having this mix was very positive to me."

"Our whole experience at this hotel was amazing - the location is perfect, close to the centre and the beach, it is only 5/10 minute walk to all amenities. Beautiful views of the mountains from the hotel room and the pool. The hotel was spotless, you can see their attention to detail as the bedrooms and communal areas are beautifully maintained. The breakfast was incredible - freshly made omelettes and bread every day, a really wide selection and good quality ingredients. Staff work so hard and are on top of things all the time, which results in it working so efficiently and effectively. The access to the pool was great for us with a small child and helped us have a slower paced holiday. Again, this was beautifully maintained and exceptionally clean. The veranda pool/lunch bar works really well and has very delicious food on offer - we found all food and drink were reasonably priced - 6€ for a beer/spritz and pizza for 12€. The reception staff were so helpful, they helped us with reservations, made us an early takeaway breakfast on our final morning and we booked in for the psicoaperativo which was a great experience! The hotel is really well thought through, there are small touches which make a real difference - a play room for small children, a games room, a gym downstairs and ironing room, there were little treats left in the rooms and overall it felt like a luxury place to be. We would have liked a balcony but booked after those rooms had all already been reserved, however even without it, our room had beautiful views and we thoroughly enjoyed our stay here."

"We love it here and have just had our 6th holiday at the Hotel Luise, and I can't wait to book for next year, same time. A lot of staff remain the same each year and they remember us which is lovely. We feel well looked after at the Luise, we're happy with the standard family room that we book and they make sure that we get the same one each year. They have refurbished a lot of the hotel since last year, including our standard family room and all rooms on that floor, they have made them accessible, kept them modern and updated them to make them better, including triple glazed windows, I can't hear a single thing going on outside when they're shut. The staff genuinely care and want to help. If you have an issue then you just need to tell them and they will help fix it. I had a problem with the shower not being hot enough in the evening, I told them and the manager spoke to me the next day to tell me what they had done to look into it and believe they have fixed the issue, and to let them know if any further problems. We received a lovely welcome from Roberto and the manager, and it was great that they had the time to be able to chat to us and show us/tell us about all of the improvements they've made over the winter period. It's great that the hotel reinvests into the hotel, into the guests experience, they could just pocket all of the money they make, but it is great that they put some of that money back into improving the hotel. My children absolutely loved the children's games room, it's come at an amazing time, the hotel is growing with them, whilst they might be outgrowing the baby children's play area, the games room is perfect for them now and whilst growing into teenagers. We loved the gym addition, next year we need to make more use of it, less pizza, more gym perhaps but it's a brilliant facility, and it will be great for my children in years to come when they become older teenagers. You can collect ferry and bus paper timetables from reception which is really handy. The staff on reception were happy to help me when I had lots of questions about getting to and from Lake Tenno and Lake Ledro by bus. Even if they thought it was a silly question like how to use the Mio Trentino app for the free bus travel in the region, which lake is better, where's the bus stop, which stop do I actually need to get off at, they answered them all patiently with me, thank you! As a mum who didn't want to get her family lost in Italy somewhere, I had a lot of questions for them! The location is brilliant for us, as it's so close to walk into town or to the lake, 5-10 minutes walk and you can be at both, leave it 15-20 minutes to walk quickly to the ferry port, I walk fast though. Riva Central tennis courts and the tourist information office where lots of trips go from only take me 5-10 minutes to walk to. Food is absolutely brilliant, we are missing the breakfast soooo much and my son has already asked how long is it til we go there again, and we've only been home 2 days!! Chef Roberto's breads and pizzas are the best and we ate a lot of them everyday. He is brilliant with my son, he knows that he loves and looks forward to a Margherita with olives, so he will make one fresh just for him. The selection of cakes are brilliant too, my son can highly recommend the tiramisus at breakfast, he had at least 2 every day, as well as pizza!! My daughter loves being able to get fresh omelettes as well as pancakes too. I can highly recommend the fresh fruit section too, so much choice and they always put more out when it runs out, I also enjoyed the range of yoghurt available to go with the fruit for me. My husband thorp enjoyed the vast cheese and meats selection, think he managed to try the full range of cheeses! They have such a wide range of breakfast that there is so much choice for everyone, whatever you want, they've probably got it, as well as a honeycomb! Roberto's pizza party nights were great and I had my favourite pizza of the holiday; Burrata pizza, I can highly recommend it. My children loved getting out of the pool in the day to eat Burrata Bruschetta next to the pool, and we also enjoyed many Aperol spritz, lemon sodas and beers next to the pool too! The bar has a good selection of drinks including a very nice TrentoDOC fizzy prosecco type drink. The hotel was busy when we were there but we didn't have any trouble finding a sun lounger. Adults who didn't want to be too close to children jumping in the pool tended to go to the loungers on the raises decking area, whilst we were always poolside so that we could be by our 2 children. They enjoyed the park are and the table tennis available too. We can't wait to come back next year."