Aiden by Best Western JHD Dunant Hotel

"I stayed at this hotel for one night with a colleague during a business trip in September. Since we expected to arrive around 11:00 PM, I contacted the reception in advance to ask whether a late arrival would be a problem. As reception closes after 10:00 PM, we were asked to email copies of our passports so that the check-in process could be arranged beforehand. This was handled efficiently and, upon arrival, everything was ready for us. We received our room keys without any issues, and we were even told that we had been given a room upgrade. The room turned out to be a suite, which was an unexpected surprise. It was spacious, clean, and quite unique, even featuring swings in the room. Unfortunately, because we arrived late and had to leave early the next morning for a customer visit, we did not have much time to enjoy the facilities. The only disappointing part of the stay was breakfast. The restaurant was overcrowded, tables were covered with used dishes, and much of the buffet had run out. The staff appeared overwhelmed by what seemed to be a large tour group that had just finished breakfast. After a short wait, food was replenished and the situation improved, but the experience was below expectations. Overall, the hotel provided good service, handled our late arrival professionally, and offered a comfortable room. For a short business stay, I would stay here again, although I hope the breakfast organization is improved when large groups are expected."

"We arrive Wednesday evening at 9:30 p.m. and we are assigned room no. 48. As soon as we enter, both my son and I – both allergic to mold – start having respiratory problems. In the room there are obvious signs of mold, dust, and hair on the floor. I have photographs that document everything. I return immediately to the reception and report the problem. Response: hotel full, no alternative for that night. So, instead of finding a solution for a room that was clearly inadequate, I am left at 10 p.m. with a child to find another hotel on my own. Only around midnight do I finally manage to find accommodation, several kilometers away and naturally at my own expense. The next day another problem also emerges: I had booked a triple with **king size bed + single bed**, but instead of the single bed I find a small cot. Their brilliant solution? Put the 10-year-old child on the cot. Evidently, in addition to deciding to provide accommodation different from the one booked, they also thought they could decide how we should sleep. But the most absurd point comes at check-out. I am charged **even for the first night**, the one in which I was forced to leave because the room had mold, dust, and hair. The justification? The suitcases had remained in the room and therefore they had not been able to resell the room. I would really like to know **to which unfortunate guest they wanted to resell a dirty room late at night, with mold and already disputed just minutes earlier because it was not suitable for a stay.** I dispute the charge. The girl at the front desk, clearly in difficulty, relays the decisions of a manager who did not even deem it appropriate to show up and deal with the situation personally. I pay for everything anyway, **including the night I did not sleep at the hotel and during which I had to pay for another facility.** Then I inform them that, obviously, I would recount what happened in a review. And here is the miracle: **suddenly that night could no longer be charged.** I find this behavior frankly ridiculous. If the charge was correct, why change your mind only after hearing about a negative review? As if that were not enough, one morning I find the **cleaning staff's master key** in my room. I return it immediately to the front desk, but the question is inevitable: **if it had ended up in the hands of a less honest person, how many rooms could they have accessed?** A very serious oversight regarding the safety of guests and their personal belongings. We are not talking about a minor inconvenience. We are talking about: - a room delivered with mold, dust, and hair; - no alternative provided for the first night; - a mother with a child forced to look for another hotel at midnight; - a bed arrangement different from the one stated in the booking; - the demand to pay for the unused night anyway; - a manager who does not even show up to address the problem; - a master key left unattended in the room. **I paid for everything.** Even the night I couldn't stay there.** So yes, the review is negative. Not out of spite, but because the level of management I encountered was, in my opinion, completely unacceptable. Photographs of the room's condition are available. **Never again.**"

"From the first time I stayed at this hotel, I was struck by the figure of Dunant, a man with a humanistic vision such that he promoted the birth of the Red Cross. I feel very comfortable in this hotel, an immersive journey both in the design and in the pleasure of being welcomed by this establishment. If it were on the shores of the lake it would be a renowned boutique hotel, however the staff of the establishment make you feel at ease as if it were one. I cannot compare it to any other hotel.......and I see many of them"