"Checkin : Despite checking in online earlier the rooms were not ready. The checkin is like an alley entrance with no seating. We were told to wait in the lobby/bar, with the lady saying we would get our welcome drink; which of course they forgot to approach us. The “Welcome” drinks were sent to the room - fizzy concoction which felt like an expired rose based prosecco. Not to forget, there is no one to show you to the rooms and next will tell you why ;)
Room: The Euro 2000++ / night “Standard” are so small rooms - you cant open 2 standard suitcases in the room and walk around freely. There is one cupboard in the room. The rooms face a small road on the back alley facing a GARBAGE DUMP! The bath has no tubs and the shower door opens outwards so you wet the bathroom every time you use the shower. Now coming to the room, this 3rd rate hotel doesn't even have proper cut-out blinds for lights. And you can hear doors shutting in the corridor. On a positive note, I must say the design language is nice and modern in the bathrooms and the place shows its been renovated recently.
Staff: Every staff is very polite, most are inexperienced; probably because the hotel is seasonal and new - breakfast staff do try but make rookie mistakes on orders (yes reminders. Ritz Prices - Moxy service). Staff training shows, as it seems you need to ask for salt and pepper every time for breakfast not to forget getting turkey sausages instead of pork (which was later corrected). You need to follow up multiple time to get a day old cutlery/glasses removed.
We were informed about road closures by the front desk, but no one told us that the ferry terminal opposite was closed which made us replan all the nearby trips.
The few folks who are worth positively mentioning are - Manimo Martin ( Les Clefs d’Or) who took professional interest to arrange a boat and walked us down to the pier (twice as the weather wasn't right the first day). He coupled with the super efficient bell-boys/valet stand out in the horror story of Como Edition
Facilities: The much touted pool on the lake means you walk across the road to the floating pool strutting while the world drives around you. Didn't bother to check the gym which was above the garbage room
Finally Elite Member Treatment: While its perfectly OK to not upgrade if rooms are not available, the Front Office Manager - Marina tried to pull a fast one. During checkin, she told us we would be upgraded if a room became available in the following nights. When we followed up, the “offer” was an ADDITIONAL Euro 1000/ night/room. When I challenged her showing rooms were vacant at the property her response was we dont upgrade as per hotel policy.
Como was great and we had an awesome time all around - but this is the first-and last time we would stay at an Edition Property to pay Ritz prices for some third rate, garbage facing rooms with incompetent crafty hospitality."
