Costa Citara Hotel

"When we arrived it was lovely, very basic but very nice. Pool is lovely. Following morning at breakfast we were greeted by the rudest member of staff I’ve ever encountered in over 30 years of visiting Italy and the islands. I am a coeliac and told TUI and contacted the hotel directly before going. I asked him about my breakfast and he said very very rudely ‘ I don’t know about that you’ll just have to find something to eat’ put a dampener on what should have been an exciting first morning at our hotel. His name was Genaro. He had the people skills of a fly. A lady then arrived and found me something to eat. The following days I was presented with bread only suitable for toasting, with no separate toaster to use and on most occasions they had ‘run out’ of gluten free cereal leaving me with only yogurts suitable to eat as I didn’t want the stodgy cake I was also given. After 9 days I had to ask for our bedding to be changed, there’s signs saying it’s changed every 4 days. The walls are very thin. TV and talking can be heard. All of the sunbeds had towels on by 7.30 in the morning. The rest of the staff were very pleasant and friendly but he somewhat spoilt it for us and we won’t be returning."

"Starting with the positives: staff were lovely, pool was great with easy access and a nice shelf around the inside to sit on, chill, and enjoy a drink or chat to other guests. Always plenty of sunloungers. Roof terrace was hardly used and a nice spot for chilling. Everywhere was clean. Now the negatives: my single room was the size of a cell with a single bed which was a metal frame put-you-up with a memory foam mattress on top. A single door opening onto a balcony overlooking the building site next door. No shutter on the door, just a heavy curtain on the inside so the door couldn't stay open if the curtain was closed. This meant the air-conditioning was needed almost constantly and it had a faulty fan at certain settings that was noisy. No mirror except in bathroom, and a tiny shower with nowhere to put toiletries. Only 2 sockets and one was not accessible. Breakfast was very limited and consisted mainly of sweet pastries and cakes. No fresh fruit, not even a tomato. Only a couple of places to eat within a safe walking distance but buses were easily accessible if you wanted to use them. I got a reasonable price when I booked this holiday through Tui so don't feel too short changed but im very glad I didn't pay more and I won't be going back."

"We have had the most amazing time in beautiful Ischia and stayed at the lovely Costa Citara. The staff were so friendly and looked after us so well. The room we stayed in was very spacious and immaculate. We will definitely return to those beautiful hotel"