"The views from this hotel are beautiful and the breakfast was genuinely very good, which makes the experience even more disappointing because, unfortunately, the way we were treated completely overshadowed the positives.
We were charged €150 for a late check-out, despite having specifically asked whether we could keep the room because we wanted to shower before leaving. At no point during check-in, or when we asked about keeping the room to shower, were we told that there was a separate shower service available for €10 per person.
We only discovered this service because, by complete chance, we overheard staff offering it to another family who had just arrived. Had we been given the same information, we would obviously have chosen the €10 shower service rather than paying €150 for a late check-out.
When we raised this with the hotel, rather than acknowledging how unfair the situation felt, we were simply told that we should have asked whether a separate shower service existed and that it was not their prerogative to offer these services. This was particularly upsetting when we had already asked specifically about being able to shower, and had watched another family being proactively offered the option.
We completely understand that hotels can have charges and policies around late check-out. What we cannot understand is why this alternative was offered to some guests but not to us, especially when we had explicitly explained what we needed. We felt incredibly disappointed and, honestly, taken advantage of.
The beautiful location and good breakfast unfortunately weren’t enough to make up for the way this situation was handled. A hotel can have wonderful views and facilities, but fair and consistent treatment of guests matters just as much.
I would strongly suggest thinking twice before booking here. Our stay was ultimately spoiled by an experience that could so easily have been avoided with a little transparency and the same information being given to all guests."
