Unexpected changes to your holiday

If your flight is significantly disrupted or delayed by more than 3 hours, we’ll always do our best to get in touch and share updates. You can also check the easyJet flight tracker on our website or app for the most up-to-date flight information.

As we look after your entire holiday, we may need to adjust different parts of your trip — starting with your flight, then your hotel, and finally your transfers (if included). You might receive several updates as we work through each stage with our trusted partners. That’s completely normal and helps us keep you informed as quickly as possible. Keep checking your emails for updates and look out for texts from us to the contact details provided when you booked your holiday.

If the disruption is widespread or caused by external factors such as weather, air traffic control, or industrial action, you can also visit our latest travel information page for broader travel updates and advice.

If your flight is delayed by more than 3 hours or re-scheduled, you’ll be contacted by the easyJet holidays team. You may also receive a message from us sent by the airline team to the details provided when you booked your holiday.

Just so you know what to expect, our average speed in making these arrangements is within 60 minutes so please bear with us while our team look at the next best alternative for you.

My outbound flight is cancelled

If your outbound flight is cancelled before you go, we’re sorry and we’ll do our very best to move you on to a suitable alternative flight. If we can’t find one, then unfortunately we’ll cancel your holiday and press the button on a refund straight away.

My return flight is cancelled

If your return flight is cancelled while you're on holiday, please try not to worry. We’ll do everything possible to help with alternative arrangements whilst you’re in resort to get you home. And we have a dedicated team that’ll proactively reach out to you using the contact details provided when you booked your holiday. For information on your rights, check our booking conditions page or visit our help centre to find out more.

Just so you know what to expect, our average speed in making these arrangements is within 60 minutes so please bear with us while our team look at the next best alternative for you. And because there are other components to your holiday package, such as transfers or hotels, easyJet holidays customers can't use the easyJet airline self-service app to book somewhere to stay overnight.

We understand how frustrating this can be if you find yourself needing to stay longer than planned, we’ll do our best to secure somewhere for you to stay. While we aim to keep you at your current hotel, it's more than likely that you'll need to move to a different one.

In extreme cases, such as a natural disaster, local authorities may take control, and it’s essential to follow their instructions. We’ll try to keep in touch with you on the contact details provided when you made your booking, so please check your emails and phone regularly. 

If you need somewhere to stay overnight, we’ll provide you with the necessary details or let you know if you’re able to find and book your own and claim back reasonable expenses.

Our UK-based 24/7 On Holiday Support team is dedicated to assisting customers in times like these. Because there are other components to your holiday package, such as transfers or hotels, easyJet holidays customers can't use the easyJet airline self-service app to book somewhere to stay overnight.

Having to end your holiday and bring you home early is a last resort, and we recognise how disappointing this can be. If a situation occurs where this becomes necessary, we’ll contact you and provide details of your new transfer times (if applicable) and flight times, which may not be for a few days depending on our flight schedule.

At times of significant travel disruption, we may invite you to make your own return travel arrangements, and possibly to find and book your own overnight hotel. You’ll be reimbursed for all reasonable expenses you incur.

Please know that we’ll get you home, even if it cannot happen immediately. In extreme cases, such as a natural disaster, local authorities may take control over a situation and if so, you should follow their instructions. We’ll try and keep in touch with you, and you should check your emails and phone regularly. You’ll get updates by email and text message to the contact details provided when you booked your holiday.

If travel disruption or another situation beyond our control means we can’t fulfil your holiday, we’ll cancel it and you can either have a full refund, choose to receive account credit (subject to our Credit on Account Terms and Conditions), or accept a replacement holiday from us of:

• at least equivalent standard and price, if we’re able to offer you one or;
• a lower quality holiday, if we’re able to offer you one and then we’ll refund you any difference in price between your original holiday purchased and the new one.