Unexpected changes to your holiday
WHAT TO EXPECT IN TIMES OF DISRUPTION
We’ll keep you updated
If your plans are interrupted, we’re working behind the scenes to arrange alternatives. You’ll get updates by email and text to the contact details you provided when you made your booking, usually within 60 minutes. Scroll to next steps.
Expense claims and compensation
If your holiday schedule is changed, you may be entitled to expenses and, in some cases, compensation. We’ll help you understand your rights and explain the difference between compensation and expense claims, so you know what to expect. Scroll to forms section.
WHAT TO DO NOW
CLAIM EXPENSES
Expenses
May be able to claim for
In the unlikely event we couldn't arrange a hotel, meal or transport for you on the day of your disrupted flight, provided you keep your receipts, you may be able to claim reasonable expenses for:
Hotels (3 stars or equivalent)
Reasonable food and soft drinks while waiting for your new flight
Standard class or shared transport home from a different UK airport to coincide with your revised travel plans
Can’t claim for
Pre-booked hotel stays
Airport parking
Car hire
Missed activities, local tours or experiences
Alcoholic drinks
Indirect costs
Ready to claim?
If you’re eligible based on the above information, you'll need to complete this
form. You must attach receipts, with date and currency shown, for the items
you're claiming back. See your rights here
Additional advice: Your insurance provider may cover costs that easyJet holidays cannot.
Additional advice: Your insurance provider may cover costs that easyJet holidays cannot.
CLAIM COMPENSATION
Compensation
May be eligible when
Flight arrives 3+ hours after scheduled time of arrival
Flight cancelled within 14 days of departure
The cause of the delay or cancellation is for reasons other than extraordinary circumstances
Involuntarily denied boarding
Not eligible when
Where your flight is delayed or cancelled due to an "extraordinary circumstance" or completely out of our control, then there won’t be any compensation due.
Extraordinary circumstances
A delay of 3 hours or less
Ready to claim?
Flight compensation, known as EC261, can only be claimed for easyJet flight
disruptions as listed above. If you're eligible, please complete the claim form to
follow procedures governed by aviation regulation. See your rights here
STILL HAVE QUESTIONS?
STILL STUCK?
We understand waiting can feel stressful, but thanks for giving us some time. Our team is currently working on alternative arrangements and will reach out as soon as we have more information using the contact details provided when you booked your holiday.
In the meantime, feel free to visit our help centre for assistance, or our contact us page if you still need extra help.
