“easyJet holidays” means Hotelopia Holidays S.L.U., trading as easyJet holidays, a company registered in Spain before the Commercial Registry of Palma de Mallorca, with its registered office address at Palma de Mallorca 07007 (Spain), Cami Son Fangos Nº 100 Torre A - Planta Baja - Puerta 3a, with licence number AVBAL/656, tax identification code B-07014947;
“easyJet” means easyJet Airline Company Limited, an English company (company no 3034606), whose registered office is at Hangar 89, London Luton Airport, Luton LU2 9PF;
“Unavoidable and extraordinary circumstance” means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, and include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports (save overbooking), hurricanes and other actual or potential severe weather conditions;
Policy, and Cookies Policy, copies of which are available at
"we", "us" and "our" means easyJet holidays;
“Website” means the relevant website for your location which are available at the following url addresses:
"you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date).
You can contact us on the details below:
Sales (if you would like to make a new holiday reservation): +44 (0) 203 4995 232
Customer Service (if you want or need to speak to us regarding an issue before you travel): +44 (0) 203 4995 251 // email@example.com.
Duty office (if you want or need to speak to us about an incident whilst you are on holiday, either at the airport or in resort): +44 (0) 203 499 5248 // firstname.lastname@example.org
Customer care (if you want or need to speak to us after you return from your holiday): email@example.com
If you have a complaint, please use our contact details and follow the guidelines as set out in Section 12.
Our agreement with you sets out what you can expect from us when you buy a package holiday via the Website or through our contact centre. You should read these Terms carefully before you book to see how they affect your specific travel arrangements.
The acceptance of the Terms is a condition of purchasing a package holiday from our Website. Therefore, the Terms form part of our agreement with you and cannot be separated.
These Terms apply between you and us because the combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 (The Package Travel and Linked Travel Arrangements Regulations 2018), and The Package Holidays and Package Tours Regulations 1992.
Therefore, from 1st July you will benefit from all EU rights applying to packages. EasyJet holidays will be fully responsible for the proper performance of the package as a whole.
Additionally, for all bookings as required by law, easyjet holidays has protection in place to refund your payments, including the transport component of the package, to ensure your repatriation in the event that easyjet holidays becomes insolvent.
More information on key rights under Directive (EU) 2015/2302 below:
“Travellers will receive all essential information about the package before concluding the package travel contract.” → You can find complete information of each of our products on the easyJet holidays Website (each holiday has a description card).
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. → For more information, please read Section 3.
Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent. → For more information, please read Section 2.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. → For more information, please read Section 8.1.
The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. → For more information, please read Section 5.3.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. → For more information, please read Section 7.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. → For more information, please read Section 9.1.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. → For more information, please read Section 9.1.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem. → For more information, please read Sections 7 and 12.
Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. → For more information, please read Sections 7, 11 and 12.
The organiser has to provide assistance if the traveller is in difficulty. → For more information, please read Section 2.
If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY's insolvency”. → For more information, please read Section 10.
To confirm the booking, you accept and ensure that:
you are over the age of 18 and have full legal capacity and sufficient authorisation to make
bookings and enter into legal agreements;
you have the consent of all persons named in the booking, as well as the authorisation of the parents of any persons under 18 years of age that are taking part of it;
all persons named have accepted the Terms. You will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details;
you will be responsible for any payments related to it;
you guarantee that all the personal information provided in the process of making your booking is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account;
By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from the contracted service providers and process any personal information relating to you or your group. Such information shall be treated in compliance with UK legislation, including European legislation applicable in the UK, as well as any other such legislation that substitutes, complements or elaborates the privacy and data protection legislation, and will be used to process bookings and payments made at your request.
For the purposes of these Terms, personal information includes, but is not limited to: any telephone numbers, fax numbers, e-mail addresses, addresses, signatures, ID or passport copies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or any other personal information related to you or your group that may be relevant for your booking.
When you provide personal data to us which relates to another person, you must obtain their consent for you to provide such data to us for processing in relation to the booking. If they do not consent, you must not provide such information to us.
Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with the Terms, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday.
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name.
You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
In addition, you are also responsible for:
notifying us prior to the time of booking of any personal circumstances and needs of any
person included in the booking including, without limitation, whether any such person
requires additional assistance (for example, if you or a member of your party have
difficulty in walking 500 metres) and;
notifying us at any time from the time of booking until 48 hours prior to the flight’s departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required.
Any person who is under 18 years old must be accompanied by an adult on his or her journey.
There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you.
When you submit your booking, we will confirm the booking as soon as possible and at least within 24 hours of receiving your request for a booking.
If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked.
You will be able to pay a deposit for your holiday should you wish to for any booking made more than 45 days before departure, with the full balance due 45 days prior to departure. The deposit amount will be specified by us when your booking is made. In the event that non-refundable hotels have been selected, there will be no option to pay a deposit and you will be required to pay the full amount. If this is the case, this will be clearly mentioned on the selected package and you will have the option to accept this. Once confirmed, the booking deposit, additional charges paid, and insurance premiums will not be refunded in the event of cancellation except in the circumstances specified in Sections 5, 6 or 7 of these terms and conditions or as otherwise required by law.
When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. You must pay any balance due at least 45 days prior to the date of your departure. If you don’t, we reserve the right to treat your booking as cancelled. By accepting these terms and conditions, you authorise us to charge to your credit/debit card the remainder due 45 days prior to the date of your departure.
Telephone bookings will incur an additional booking charge of £10 GBP.
Before making your booking, you will be informed as part of the pre-contractual information that we provide to you about the existence of additional expenditures arising or likely to arise from the services included in your booking and associated with the holiday booked. All prices we advertise on our Website are accurate at the date published, but we reserve the right to change any of those prices from time to time before you confirm a booking with us:
fuel costs: Prices include a cost for fuel that was estimated at the date of
publication. We reserve the right to change the amount of the fuel supplement element of the
price of your holiday should the amount of the fuel supplement change after the date of
publication on our Website. Prices are constantly monitored and can go up or down. We will tell
you the up-to-date price of your chosen travel arrangements and of any other services advertised
by us before confirming your booking;
air Passenger Duty: Where applicable, Air Passenger Duty, which is payable by all passengers departing from European airports, is included in the price of your holiday;
city Taxes and complementary fees: price of your booking may not include all local fees which will be payable locally. We will include an indication of the type of additional fees which you may still have to bear, and we endeavour to advise you of all local fees in our descriptions, but this may not be possible, or they may change from time to time.
All prices advertised on our website reflect the total price, including sales taxes (with the exception mentioned below about city taxes) and management costs. However, other complementary local fees (include, but are not limited to, local city or tourism taxes, air-conditioning, safety deposit boxes, television remote control, spa facilities, pool or beach towels, daily car parking, entertainment and activities away from your accommodation, highchairs, cots, babysitting services, meals for infants room service, mini bar, TV/Satellite TV, telephone calls, sea views, sun loungers, jacuzzi, sauna, table tennis, billiards and darts) might be charged as a consequence of the use of these additional services or in case of city-tourism taxes.
We reserve the right to change the price of your holiday after you have booked in the circumstances described below but will not change the price within the last 20 days before the departure date. After a booking confirmation has been sent to you, any increase to your holiday price will only be as the result of changes in our:
costs of supplying your holiday resulting from transportation charges (fuel, airport charges,
scheduled air fares and other transport charges which form part of our contract with the
and duties and currency fluctuations.
If we need to change the price, we will forward an amendment invoice reflecting any changes made.
If the increase in the price of your holiday is 2% or less of the holiday price shown on your booking confirmation (excluding insurance premiums and any amendment charges), we will absorb the changes in our costs and will only pass on any increase above that level. If any change in our costs would cause a reduction in your holiday price, we will not make refunds of amounts less than 2% of your holiday price, but we will refund in full any decrease above this level, after deducting an administration charge of £1 GBP.
In the event of an increase in your holiday price of more than 8% (calculated as above), then:
you may cancel your holiday booking within 14 days of us sending the amendment invoice
to you and receive a refund of all monies paid to us, or;
unless you choose to cancel under paragraph 1 above, you will be entitled to the alternatives set out in section 7 (except in relation to compensation payments).
The price quoted on the last amendment invoice issued is guaranteed, unless you change your holiday booking. Any increases in our costs which occur after the last amendment invoice has been sent will be borne by us. Should you instruct your credit/debit card company to “charge back” any payment(s) properly due from you in respect of your booking, we will charge you a fee of £10 GBP per incident and associated costs.
We will not be responsible for any change to the price that results from a change by a supplier or authority to its costs. We will also not be responsible if the change in price results from a human error or wrong information given by those suppliers or authorities, or because of any other cause that is not foreseeable.
We aim to provide your holiday as booked, but we may need to cancel: (i) because of an Unavoidable and extraordinary circumstance, or if (ii) you do not pay the balance of the holiday price on time (at least 45 days prior to the date of your departure)
If we cancel your holiday, except where this is because you have not paid or if we cancel because of an Unavoidable and extraordinary circumstance you can either have a full refund or accept a replacement holiday from us of:
at least equivalent standard or superior quality, if we are able to offer you one
a lower quality holiday, if we are able to offer you one and recover from us the difference in price between the holiday originally purchased and the lower standard holiday.
Should you choose option (i) or (ii) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking. In either case, we will pay you compensation using the scale shown below (unless (i) we cancel your holiday because you do not pay us the balance of the holiday price (ii) because of an Unavoidable and extraordinary circumstance, or (iii) if the minimum number of participants for the package is not satisfied).
We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. We will let you know about any important changes to holidays shown on our Website when you book. If you have already booked, we will let you know about any changes as soon as we can.
Flight timings shown by us on the Website are for guidance only and may change. Where we are unable to provide a seat option that you have paid for we will refund the amount you have paid. Your booking confirmation will show the latest planned flight timings.
Occasionally, we have to make major changes to the flight or accommodation making up your holiday with us.
Major changes to your holiday for which we will pay compensation using the scale shown below (unless the change is for an Unavoidable and extraordinary circumstance or if we notify you of the change more than 2 months before your planned departure date), may include the following changes:
a significant change of destination, including:
a change of your departure airport (excluding changes between London airports or other airports within the same city). A delay to your flight that we need to make within 24 hours before you are due to depart will not be considered a major change unless the delay is for more than 24 hours.
These changes are only examples and there may be other significant changes which constitute major changes.
If we tell you about any of these major changes after we have confirmed your holiday booking, you may either:
accept the new arrangements offered by us that would include:
cancel your holiday with us and receive a full refund of all monies paid.
You must let us know your choice within 2 days of receiving our communication. In the event that you do not inform us we shall assume that you wish to cancel your holiday and receive a full refund of all monies paid.
If you choose the new arrangements, the terms and conditions applicable to your holiday will not change and these Terms still apply to your new booking. Exceptions may apply for example, payment date changes and changes to refundable or non-refundable accommodation.
Any compensation payable will be on these scales, based on how many days before your booked holiday departure we tell you of a major change or cancellation.
|Period before departure when a major change or cancellation is notified by us||Compensation payable per booking|
|More than 2 months||0%|
|2 months – 15 days||5% of total holiday price|
|15 – 3 days||10% of total holiday price|
|48 hours – 0||25% of total holiday price|
We will only make one compensation payment for each booking.
In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law granted rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights are publicised at EU airports and is also available from affected airlines.
You must ensure all names and details are entered correctly at the time of booking. Please notify us as soon as possible in writing and by phone if there is something that you need to correct (or if you don’t receive a booking confirmation within 24 hours of making your booking).
Subject to the below, you may transfer your booking to another person up until your date of departure, providing the following conditions are met:
you authorise the change in writing;
the new passenger accepts the transfer and that person agrees to comply with the Terms.
We will charge an amendment fee to change a passenger on a booking to cover our costs of making such change in accordance with the table set out below.
Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9, we will inform you of this at the time if this is the case.
Charges will be added to the new booking confirmation. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation.
If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation. Any request for changes to be made must be in writing from the lead passenger.
In case the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. We will notify you of the amount of the amendment fee when you contact us. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible.
We will try to arrange for these changes to be made but it may not always be possible. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday, or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in any case we will inform you about such circumstances.
Please bear in mind that for certain changes in the travel components, the supplier treats them as a cancellation and charge accordingly (up to 100% of the cost of the original accommodation) for that part of the arrangement. Where applicable, these charges will be passed on to you. In the event that you wish to make a change to your accommodation, if a non-refundable accommodation was chosen originally, you shall remain liable to pay 100% of the cost of the original accommodation.
When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.
Please note flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed this section 8. Certain extras, such as transfers, excursions, theme park tickets and airport extras may be non-refundable. We will make any non-refundable bookings clear when you book those arrangements. Please check with us if you are unsure at the time of booking.
|More than 15 days before departure date||Cost incurred by the amendment of the package + amendment fee of £40.00|
|14 days to 48 hours (inclusive) before departure date||Cost incurred by the amendment of the package + amendment fee of £50.00|
|48 hours or less before departure date||Cost incurred by the amendment of the package + amendment fee of £80.00|
If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to firstname.lastname@example.org.
For any cancellation requests where the departure date is within the next 7 days or the outstanding balance is due within the next 7 days, please contact our Customer Service Team on +44 (0)20 3499 5251 (Monday to Saturday 9 am – 10pm and Sunday 9 am – 5 pm).
Where you need to cancel your holiday because of an Unavoidable and extraordinary circumstance, you will not be required to pay a cancellation charge and can have a full refund.
If you want to cancel your holiday and we are not at fault, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. We will confirm to you the amount of the cancellation charge when you contact us. You will be responsible for paying this charge.
The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and is to cover our administrative and management costs of cancelling your holiday. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers.
Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. Please note this could be up to 100% of the cost of your original holiday.
|More than 15 days before departure date||
Loss of any deposits paid
Cost incurred by the cancellation of the package + cancellation charge of £40.00
Non Refundable rates - Up to 100% of booking value
|14 days to 48 hours (inclusive) before departure date||
Cost incurred by the cancellation of the package + cancellation charge of £60.00
Non Refundable rates - Up to 100% of booking value
|48 hours or less before departure date||
Cost incurred by the cancellation of the package + cancellation charge of £80.00
Non Refundable rates - Up to 100% of booking value
EasyJet holidays is a Spanish company duly licensed as a travel agency in Spain with licence number AVBAL/656. It complies with legal, financial and insurance requirements under Spanish and English law and travel agency regulations.
This provides you with additional security for the monies that you pay for the package holidays booked with us and for your repatriation in the event of our insolvency. We provide this security by way of an ATOL, with license number 10915, administered by the Civil Aviation Authority.
When you buy an ATOL protected holiday from us you will receive an ATOL certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate.
We will provide you with the services listed on the ATOL Certificate, or a suitable alternative. In some cases, where we are unable to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. You agree to accept that, in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your agreement to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme, or your credit card issuer where applicable.
If we are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described, we may pay you compensation, if appropriate, unless this is due to an Unavoidable and extraordinary circumstance.
We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses.
If you have a complaint about your arrangements whilst away, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, you should contact us straight away on our duty office telephone number +44 (0)20 3499 5248 and we will assist you.
If you are still not satisfied on your return home, you must write to our customer support team at email@example.com to allow your complaint to be investigated properly. We will acknowledge your complaint within 14 days and provide a full response within 28 days.
Please include your holiday reference number on your email and include your daytime and evening telephone numbers. If you wish to bring your complaint to the local authorities where “Hotelopia Holidays SL” (trading as “easyJet holidays”) is based, please click on this link and follow necessary steps.
If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation. We will not pay any compensation if:
your injury, illness or death was caused by an event or circumstances which the person who
caused it could not have predicted or avoided even if they had taken all necessary and due care.
your illness, injury or death was your own fault.
If we do pay any compensation, it will be similar to compensation levels awarded under English law in an English court.
If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways:
you should contact our Duty Office on +44 (0) 203 499 5248 / firstname.lastname@example.org and the
supplier involved, about your injury or illness while you are in the resort;
you should write to our customer support team at email@example.com about your claim within 1 month of coming home from your holiday to allow us to investigate it properly and cooperate with us so as to enable us to carry out such investigation;
you should include a letter about your injury or illness from your doctor if you can;
you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We will not make a profit from this;
you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us;
Regardless to the foregoing, any payments we make may be limited in accordance with English Law and international conventions.
If you or someone named in your booking is injured, falls ill or dies while taking part in an activity which is not part of the holiday, or you need to incur unpredictable extra expenses for which we are not liable because the event is an Unavoidable and extraordinary circumstance we will, where appropriate and subject to our discretion, try to help if we can.
We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your holiday.
However, it is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. Please note such insurance policies do not have to be purchased via us or any third party we may recommend.
Insurance, excursions, tours or any other products and services booked independently from the Website (“Extras”) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in resort do not form part of your holiday provided or arranged by us. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be.
Any extras booked directly with easyJet holidays on or through our website or via our contact centre will be covered by our agreement with you.
It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities and border control and security agencies for the purpose of security and counter terrorism. This is known as Advanced Passenger Information, sometimes known as APIS. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. Where a low deposit is paid to secure a holiday, and the holiday is cancelled by the customer with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty).
All customers should check-in online before they travel. You will be able to check in online for your flight prior to departure via www.easyjet.com. When checking-in online you will be required to provide your Advanced Passenger Information and have your easyJet flight reference to hand. Check www.easyjet.com for online check-in opening and closing times.
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person.
If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft.
If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9. If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.
If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Criminal proceedings may also be instigated.
Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.
When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention.
You agree that easyJet’s own terms and conditions will also apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. You acknowledge that all of these terms and conditions form part of your agreement with us. You can ask us to provide you with a copy of any of the conditions applicable to your journey. The easyJet terms and conditions are available on request or can be found at https://www.easyjet.com/en/terms-and-conditions.
Please note that infant car seats and/or children’s car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children /infants unless they are over the age of 12 or over the height of 135 cm.
Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Please contact our customer services team prior to booking to discuss your requirements.
Payments must be authorized by the cardholder named in the holiday booking. We withhold the right to cancel or block your holiday payment without prior notice if:
the transaction has an elevated risk of fraud measured by examining a range of pre-set data and
based on our extensive knowledge and experience of fraud attempts;
the cardholder did not authorise the payment and claims that the holiday booking is fraudulent;
or we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity.
If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card.
From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered.
Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law.
You agree that, prior to booking your holiday with us, we have confirmed to you general information about:
passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas); and health formalities required for the journey and the stay.
It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements.
If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. In the event of disruptions or changes to your holiday we may contact you via email, phone or SMS.
This agreement and our services shall be exclusively governed by and construed in accordance with English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Dated June 2018