These terms (these "Terms") tell you information about Us and set out the legal terms and conditions on which We contract with You for the purchase by You of flights operated by easyJet Airline Company Limited, easyJet Europe Airline GmbH and easyJet Switzerland S.A. These Terms should be read in conjunction with, and incorporate:
- any Confirmation Document or conditions of carriage set out in Your electronic ticket.
Please read these Terms carefully and make sure that you understand them before ordering any Flights from Us.
In addition, you will be bound by the following terms if you acquire the following additional services (each, an "Additional Service"):
- where you have purchased Car Rental, the Europcar terms and conditions applicable at the point you make that purchase;
- where you have purchased an easyJet Holiday, the terms and conditions set out for UK residents and for non-UK residents applicable at the point you make that purchase;
- where you have booked Hotels, the terms and conditions set out at hotels.easyjet.com applicable at the point you make that booking; and
- where you have purchased insurance, the terms and conditions set out at travelinsurance.easyjet.com applicable at the point you make that purchase. easyJet Travel Insurance is underwritten by Zurich Insurance plc and arranged by easyJet Airline Company Limited and Collinson Insurance Services Limited. easyJet Airline Company Limited is an Appointed Representative of Collinson Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority with firm reference number 311883.
For further information about flying with Us, You may find it helpful to consult our Frequently Asked Questions (FAQs).
Article 1: Definitions ¦ Article 2: Carrier Details ¦ Article 3: Applicability ¦ Article 4: Bookings ¦ Article 5: Fares ¦ Article 6: Refunds and Cancellation Fees ¦ Article 7: Reservations ¦ Article 8: Name Changes ¦ Article 9: Flight Transfers & Flexible Fares ¦ Article 10: Passengers with Specific Requirements - Disability, Medical and Health ¦ Article 11: Infants and Children ¦ Article 12: Check-in and Airport Procedures ¦ Article 13: Documentation and Other Requirements ¦ Article 14: Seating ¦ Article 15: Delays, Cancellation and Denied Boarding ¦ Article 16: Liability ¦ Article 17: Passenger Claims ¦ Article 18: Conduct Onboard and at the Airport and the Right to Refuse Carriage ¦ Article 19: Baggage ¦ Article 20: Dangerous Goods ¦ Article 21: Carriage of Live Animals ¦ Article 22: Carriage of Human Remains ¦ Article 23: Car Rental ¦ Article 24: Holidays ¦ Article 25: Price Promise (easyJet Plus members and Flight Club members only) ¦ Article 26: Data Protection ¦ Article 27: Advanced Passenger Information ¦ Article 28: Insurance ¦ Article 29: Choice of Law and Jurisdiction ¦ Article 30: Contact Us
1.1 As You read these Terms, please note that the following phrases shall have the following meanings:
"Advanced Passenger Information" means additional information required as set out in Article 27 (Advanced Passenger Information);
"APD" means United Kingdom Air Passenger Duty and is an HM Revenue & Customs excise duty and/or any equivalent government (United Kingdom or otherwise) tax levied directly on Passengers;
"Airport Authority" means the owner and/or operator of an airport at which We operate;
"Airport Staff" means a member of ground and/or airport staff or an agent acting on Our behalf;
"Allocated Seating Charges" means the charges payable for any preferred seating in accordance with Article 14.5 (Allocated Seating);
"Applicable Law" means all laws, statutes, regulations, edicts, bye-laws, mandatory codes of conduct and mandatory guidelines, including the Convention, applicable to the Booking, the carriage and any other services We provide to You pursuant to these Terms;
"Baggage" means Your personal property accompanying You in connection with Your trip. Unless otherwise specified, it includes both Your Cabin Baggage and Your Hold Luggage;
"Baggage Identification Tag" means a document issued by Us solely for identification of Hold Luggage;
"Booking" means a booking made by You or on Your behalf for the purchase of a Flight, and/or the purchase of a Flight and Additional Services, and which is accepted by Us in accordance with these Terms;
"Booking Reference" means the alphanumeric locator You are given by Us to identify and confirm each Flight reservation made by You or on Your behalf;
"Booker" means the adult of at least 18 years of age who acts as agent for all Passengers in the Booking and makes the Booking in their own name or in their name and other Passenger’s names, including a large number of Passengers, and who undertakes the obligations set out in Articles 3.1.4 and 3.1.5 (General);
"Cabin Baggage" which is equivalent to hand luggage and includes all personal items taken onboard by a Passenger and is any Baggage that is not Hold Luggage;
"Carrier" or "easyJet" or "We", "Us" and "Our" means either:
(a) easyJet Airline Company Limited (Registered No 3034606) having its registered office at Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF;
(b) easyJet Europe Airline GmbH a company with its seat in Vienna, registered in the Austrian companies register (Firmenbuch) under company number FN 452433 v, whose head office is at Wagramer Straße 19, 1220 Vienna, Austria;
(c) easyJet Switzerland S.A. having its registered office at Route de l’Aeroport 5, 1215 Geneva 15, Switzerland, or
(d) another carrier as advised to You, as applicable,
depending on the relevant Flight, as set out in Article 2;
"Confirmation Document" means the confirmation page, email and/or letter from easyJet to You setting out the details of Your Booking and any special terms and conditions applicable to Your Booking;
"Convention" means whichever of the following instruments are applicable:
(a) the Warsaw Convention 1929;
(b) the Warsaw Convention as amended at The Hague on 28 September 1955;
(c) the Warsaw Convention as amended at The Hague and by Additional Protocol No.4 of Montreal (1975); and
(d) the Montreal Convention (1999),
as supplemented by the Guadalajara Convention (1961) where applicable;
"Customer Services Desk" means Our customer services desk or customer services desk run for and on behalf of easyJet at an airport;
"Customer Services Team" means easyJet's customer services team, the details of which are set out in Article 30 (Contact Us);
"Days" means calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted;
"Disclosed Agency" or "Disclosed Agent" means that We notify you that we are acting on behalf of a third party supplier rather than easyJet, such as a hotel or car hire supplier. Each supplier will have its own terms and conditions which govern its products which are applicable to You in addition to these Terms;
"EC Regulation" means Council Regulation 2027/97 on air carrier liability in the event of accidents as amended by European Parliament and Council Regulation No. 889/2002;
"easyJet Flexi" means any flexible fare offered by the Carrier which is governed by its own applicable fare conditions and which may be known by a promotional fare name such as FlexPlus, FlexSaver, etc;
"Fare" means the amount paid or to be paid for the relevant Flight and (where applicable) may include additional fees, taxes and/or surcharges (including fees for the use of a licensed third party booking system), but excluding Passenger Duty as set out in Article 5.2 (Taxes and Charges);
"Flight" means a single flight operated by the Carrier from one airport to another airport;
"Hand Baggage" which is equivalent to cabin luggage and includes all personal items taken onboard by a Passenger and is any Baggage that is not Hold Baggage;
"Hold Luggage" means Baggage of which We take custody which is stowed in the aircraft hold and for which We have issued a Baggage Identification Tag;
"Holiday" means a Booking which contains a Flight and accommodation sold to You at the same time at an inclusive price with payment being made by You;
"Hotel" means the accommodation booked through easyJet;
"IATA Designator" means the two or three characters or letters published by IATA which identify each airline;
"ICAO Designator" means the three characters or letter published by ICAO which identify each airline;
"Lead Passenger" means the name of the first Passenger in a Booking;
"Large Families" means a family that has been declared as such under article 12 of Act 40/2003 of 18 November regarding the protection of large families;
"Minor" means a Passenger under 14 years of age;
"Passenger(s) or "You," "Your" and "Yourself" means any person or persons, except members of crew, carried or to be carried in an aircraft with Our consent.
"Passenger Duty" means any taxes or charges imposed by any Government or other authority, which We are obliged to pay on Your behalf in respect of Your Flight. For example, UK Passenger Duty is referred to as APD;
"Registered Member" means a Passenger who has completed an easyJet registration process by creating an account on MyeasyJet.com;
"Sales Desk" means Our sales desk or a sales desk run for and on behalf of easyJet at an airport;
"Special Drawing Rights" is an international monetary unit of account (fixed by the International Monetary Fund ("IMF")), the value of which fluctuates daily by reference to a basket of major currencies used in international trade and finance as determined by the IMF;
"Sports Equipment" means Baggage which qualifies as sports equipment as set out here;
"Supplier" means a third party provider offering services through the Carrier;
"Tariff" means the Fares, rates, charges and conditions applicable pursuant to these Terms; and
"Website" means any internet site operated by easyJet where online reservations can be made.
1.2 We have used headings to help you understand these Terms and to easily locate information.
1.3 In these Terms, any reference to a statute, statutory provision, subordinate legislation, code or guideline ("legislation") is a reference to such legislation as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation.
1.4 A reference to "Article" in these Terms means an article of these Terms.
1.5 References to "Up Front" and/or "Extra Legroom" seats are to the types of seats made available for purchase at an additional price during the order process.
2. Carrier Details
2.1 Subject to clause 2.2, all Flights are operated by easyJet Airline Company Limited, easyJet Switzerland SA or easyJet Europe Airline GmbH. Unless we inform you otherwise:
2.1.1 Flights listed with a prefix of ‘EZY’ are operated by easyJet Airline Company Limited;
2.1.2 Flights listed with a prefix of ‘EZS’ are operated by easyJet Switzerland SA.
2.2 If for any reason the operating air carrier is any company other than easyJet Airline Company Limited, easyJet Switzerland SA or easyJet Europe Airline GmbH, we will notify you at the earliest opportunity. Such carriage will continue to be governed by these Terms.
2.3 Our name and address may be abbreviated (either by reference to the relevant IATA Designator or otherwise) on any of Our documents of carriage or on the Website. The details of Our registered offices are as follows:
2.3.1 for easyJet Airline Company Limited:
easyJet Airline Company Limited
Hangar 89, London Luton Airport
VAT number: GB 745360825
2.3.2 for easyJet Europe Airline GmbH:
easyJet Europe Airline GmbH
5Wagramer Straße 19
2.3.3 for easyJet Switzerland SA:
easyJet Switzerland S.A.
5 Route de L'Aeroport
1215 Geneva 15
VAT number: CH 106.034.481
3.1.1 These Terms govern any Booking You make with Us and govern any liability We may have in relation to that Booking, with the exception of any Flights We operate on a Disclosed Agency basis. In addition to these Terms, each Supplier will have its own applicable terms and conditions, which govern the sale of its products and services. Please ensure that You have read both these Terms and the terms and conditions for any Additional Services supplied by the relevant Suppliers, before You complete Your transaction with Us.
3.1.2 We strongly advise that You read these Terms and the terms that apply to any Additional Services you wish to purchase. This information is available by clicking the hyperlinks above, through Our Website and copies may be printed or downloaded from Our Website, or obtained from Our offices at the addresses set out in Article 2 (Carrier Details), from the relevant Supplier and at Our airport Sales Desk or Customer Services Desk (where available).
3.1.3 Any order you place with Us for a Booking will constitute an offer to us on these Terms. If We accept Your offer Our internal reservations system will create a Booking (including a Booking Reference) which is then sent to You as a Confirmation Document via an email or via post for Your records. Once the Booking has been made in Our reservations systems, there is a binding contract in place between You and Us where We are acting as principal or between You and the Supplier of the service or product You have purchased through Us where We are acting as Disclosed Agent. Please check the Confirmation Document very carefully. If the Confirmation Document indicates any discrepancies or it is not what You think You ordered or if You do not receive a Confirmation Document after You believe You have completed Your Booking, please contact Us immediately.
3.1.4 When You make a Booking, We will ask You for a booking name to be known as the Booker. You have to be at least 18 years old to be the Booker and:
(a) accept these Terms on behalf of the Passengers named in the Booking;
(b) be responsible for receiving and relaying any and all communications/correspondence (including changes, amendments and cancellations) from Us or Our Suppliers concerning the Booking to all Passengers named in the Booking;
(c) where the booker is not a Passenger, You agree on request to provide Us with the contact details of the Lead Passenger on the booking who will be contactable by Us for the purposes of advising disruption events including delays and cancellations;
(d) acknowledge that You have the consent of each Passenger to receive any refund and, where applicable, incidental expenses or compensation due and payable under the Booking. When a Booking is made by a third party (including booking systems), the third party (e.g. travel agent) will act as the Booker and undertakes all the rights and obligations of the Booker on behalf of the Passengers named in the Booking; and
(e) acknowledge that any other Passengers on the same Booking may make subsequent changes to it, having passed through the requisite data protection security questions and confirmed to us that they have Your consent to make such changes. Acting in good faith upon the answers to our data protection security questions, We shall not be liable for having made such changes if, without our knowledge, Your consent had not been so given (please see 4.1.1. below).
3.1.6 easyJet is a point-to-point carrier and does not operate a connecting flight service for onward travel using Our Flights or the flights of other carriers. If You have booked an onward Flight with easyJet, this represents a separate contract of carriage. We do not guarantee or accept liability for missed onward carriage on a subsequent Flight or on the flights of other carriers. Where You choose to book such an onward Flight or flight on another carrier, You are responsible for ensuring that You comply with any and all check-in, baggage and travel documentation requirements on a subsequent Flight or on the flights of other carriers. Where You choose to book such an onward Flight or flight on another carrier, You are responsible for ensuring You comply with any and all online check-in, baggage and travel documentation requirements on a subsequent Flight or on the flights of other carriers. For the avoidance of doubt, as easyJet is a point-to-point carrier, we require that You or any passenger on Your Booking who requires a visa to enter the UK to hold that valid visa when travelling to the UK on a Flight, whether or not You or any other passenger on Your Booking intend to transfer on to a connecting flight service.
If carriage is performed pursuant to a charter agreement, these Terms apply only to the extent that they have been incorporated by reference in the terms of the charter agreement and/or the charter ticket.
3.3 Overriding Laws
If these Terms are inconsistent with any Applicable Law that apply to Your contract of carriage with Us (such as the Convention), that Applicable Law will apply.
3.4 Additional Services
Notwithstanding Article 3.1 (General), if in the course of concluding the contract of carriage by air We also agree to make arrangements with third parties for the provision to You of Additional Services, We shall make such arrangements only as the Supplier's agent and shall have no liability to You (except for any negligence on Our part) in making such arrangements. Prices offered for such Additional Services are offered by the relevant third party provider and acceptance of the quote authorises easyJet to make full payment of the cost to the relevant third party on Your behalf.
4.1 Changes to Your Booking
4.1.1 If You wish to change Your Flight or the Passenger to be carried You may do so in the circumstances provided in these Terms, upon payment of the fees specified in our Fees and Charges. If, in good faith, We either a) provide carriage to a person purporting to be entitled to it under a Booking or b) make any refund to a person who We reasonably believe is entitled to that refund, We shall not be liable to any other person who purports to be entitled to carriage under that same Booking or entitled to a refund, in accordance with Article 6 (Refunds and Cancellation Fees).
4.1.2 Where a Passenger wishes to make a change to their Booking, this Article 4 (Bookings) shall apply where the Passenger(s) has created a Booking Reference for Flights only. Where Passengers have purchased any Additional Services and they would like to change any part of their Additional Services, this Article 4 (Bookings) shall apply in addition to the terms and conditions of any Additional Services supplied by the relevant Suppliers.
A Booking is only valid for the Passenger(s) named and the Flight for which the reservation was originally made, or as subsequently changed, and accepted by Us in accordance with Article 4 (Bookings).
4.3 easyJet flights to / from Berlin Tegel
easyJet flights to and from Berlin Tegel Airport are subject to the prior approval of the European Commission for the partial takeover of Air Berlin PLC by easyJet (see our latest travel information at https://www.easyjet.com/en/help/preparing-to-fly/latest-travel-information). We have the right to unilaterally terminate the contract for flights to and from Berlin-Tegel Airport if the approval has not been granted. We undertake to notify the customer promptly in the event the approval is not granted. We also undertake to reimburse the customer for the payment made in respect of the booking without undue delay."
5.1.1 Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include ground transport services between airports and between airports and town terminals. Fares will be calculated in accordance with the applicable Tariff available on the date the Booking is made for the Flight or Flights concerned. Should You wish to change Your Flight or any part of Your itinerary there may be additional fees payable in accordance with Article 6 (Refunds and Cancellation Fees), Article 7 (Reservations), Article 8 (Name Changes) and/or Article 9 (Flight Transfers & Flexible Fares) specified in Our Fees and Charges. Please refer to Article 14.5.1 (Allocated Seating) for information on Allocated Seating Charges (Allocated Seating).
5.1.2 Under certain circumstances customers transacting with payment cards on a cross-border basis may incur additional fees levied by their card issuer. Any query relating to these credit card fees should be taken up with the card issuer.
5.2 Taxes and Charges
Any taxes or charges imposed by any Government or other authority, which We are obliged to collect from You or pay on Your behalf in respect of Your Flight will be payable by You to Us in addition to the Fare. Such taxes and charges imposed on air travel are constantly changing and can be imposed after the date that Your Booking has been made. These amended amounts will not be marked on Your Confirmation Document. If any such tax or charge is introduced or increased after the Booking has been made and before You travel, We will pass that cost onto You where We are permitted by Applicable Law to do so and You will be obliged to pay it prior to departure. Any such charges, fees or taxes in addition to the Fare may be levied on You via deduction of such charges from the credit card or debit card used to make Your Booking or at an airport. Failure to make payment may affect Your ability to fly with Us.
Fares and charges are payable in any currency in which the Fare is published unless otherwise agreed by Us.
6. Refunds and Cancellation Fees
6.1.1 We offer fares that are generally non-refundable except as provided in these Terms. We are, however, under a legal duty to provide you with a service that is in conformity with these Terms. Nothing in these Terms affects your statutory rights (including but not limited to Regulation (EC) No 261/2004). Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards Office.
6.1.2 All refunds shall comply with Applicable Law. Refunds will normally be made in the currency in which the Booking was paid, unless otherwise agreed by easyJet.
6.1.3 In circumstances where You accept an alternative to a refund the relevant terms will apply to that alternative. A cancellation can only be processed up to two hours prior to the Flight's scheduled departure time.
6.2 Cancellations within 24 hours of making the Booking
6.2.1 You may cancel Your Booking within 24 hours of making the original Booking (save that no cancellation can be made within two hours of the Flight time) and receive the applicable refund (including any applicable Passenger Duty) but excluding a cancellation fee as listed in Our Fees & Charges.
6.2.2 If You cancel Your Booking within 24 hours after making Your Booking, the refund will be made via credit card, a credit to Your bank account or via cheque. Refunds will not be made in cash.
6.2.3 If the Booking has been made with the Carrier, the Booking may be cancelled on our Website or by telephoning the Carrier’s Customer Service Team. If the Booking has been made with a Third Party, You must contact this Third Party to cancel the Booking.
6.3 Cancellations not made within 24 hours of Booking
If You cancel Your Booking 24 hours after You have made the Booking, the right to fly shall be extinguished and no refund will be paid, other than a refund of any applicable Passenger Duty. We reserve the right to make the seat(s) previously secured under Your Booking available to other passengers upon cancellation.
If the Booking has been made with the Carrier, cancellations made 24 hours after the Booking’s creation can only be made via telephoning Our Customer Services Team. We do not offer refunds in the event of passengers being unable to fly owing to any change in personal circumstances, including but not limited to medical grounds, save as set out in Article 6.2 (Cancellations within 24 hours of making the Booking).
6.4 Refunds of Passenger Duty
If after having made a Booking You do not fly with Us, whether or not a refund or credit to the value of the Fare is payable, You will be entitled to claim a refund of any applicable Passenger Duty paid by You in accordance with Article 5.2 (Taxes and Charges), which as a consequence We have no obligation to pay to any government or other authority on behalf of which we collect Passenger Duty.
6.5 Refund made only to Booker
6.5.1 We shall effect any refund payable under these Terms either to the original method of payment of the Booker or a different method of payment also in the Booker’s name, if the original method of payment is no longer available.
6.5.2 A refund made to anyone presenting themselves as the Booker, via the use of the relevant Booking (including Booking Reference) or any other documentation provided by Us in relation to the carriage and in relation to whom We have no reason to believe is not the Booker, shall be deemed a proper refund and shall discharge Us from liability and any further claim for a refund by the Booker or any Passenger and/or other member of the booking party.
7.1 Booking Your Flight
7.1.1 Flights can be booked via the Website, a licensed third party booking system, by phoning Our Customer Services Team or at the airport via Our Sales Desk or Customer Services Desk (where available), but excludes unlicensed booking systems or travel agencies who create bookings using robotic applications (e.g.: screen scraping).
7.1.2 Your Booking is confirmed when We make, or a licensed third party booking system makes, a Booking for You. This Booking is then forwarded to You via email, or via a Confirmation Document where the Booking is made at the Sales Desk or Customer Services Desk, or via a letter for Your records. It is not necessary for You to reconfirm a Flight for which a Booking has been made.
7.1.3 If You need to change or cancel Your Booking, please refer to Article 6 (Refunds and Cancellation Fees), Article 8 (Name Changes), Article 9 (Flight Transfers & Flexible Fares) and Article 14 (Seating).
7.2 Residents of Balearic Islands, Canary Islands and cities of Ceuta and Melilla – Residents’ and Large Families’ Discounts
Residents of the Balearic Island, Canary Islands and cities of Ceuta and Melilla may be entitled to discounts on certain Flights. Please see Our Residents’ and Large Families’ Discounts page for more details and eligibility.
Save as set out in Article 6 (Refunds and Cancellation Fees), Article 8 (Name Changes), Article 9 (Flight Transfers & Flexible Fares) and Article 14 (Seating), you are not entitled to change Your Booking once confirmed.
Fares, all taxes and, in relation to Your Flight, charges relating to Your Booking must be paid in full before a Booking will be made (save as set out in Article 5.2 (Taxes and Charges)). If such sums have not been paid in full (or appropriate credit arrangements are not made with Us) when a Booking is made, We may at any time without notice prior to travel cancel the Booking. We reserve the right to process your payment otherwise than in real time. We may need to contact you in the event that the payment fails in order to request that you make payment. If we do not receive payment either within 21 days from the time of your booking or at least six hours prior to your flight (whichever is sooner), we reserve the right to cancel your booking.
7.5 Fare non-refundable
The Fare will be payable by You if You fail to take Your Flight for which a Booking has been made, except as provided in Article 6 (Refunds and Cancellation Fees) and Article 15 (Delays, Cancellation and Denied Boarding). If You inform us that you are unable to travel, we will cancel your flight and any refund will be in accordance clause 6 above.
8. Name Changes
8.1 Names of passengers (apart from the Booker referred to in Article 3.1.4 (General) above) may be changed on payment of a "Name Change" Fee (see Article 8.3 (Name Changes)) per passenger, per Flight. This can be done more than two hours prior to the Flight’s scheduled departure time via the Website, any licensed third party booking system or by telephoning Our Customer Services Team or more than one hour prior to the scheduled departure time by going to the airport Sales Desk or Customer Services Desk.
8.2 If the Booking has been made by the Carrier, changes to the Booking can only be made by the Carrier. If the Booking has been made via a licensed third party booking system, only that licensed third party may make the requested changes.
8.3 The fees for name changes made online and for name changes made through the Customer Services Team via the Sales Desk or Customer Services Desk at the airport are found in Our Fees and Charges.
9. Flight Transfers & Flexible Fares
9.1 Flight Transfers
9.1.1 Passengers can transfer Flights (that is, the date and time or the route of the Flight) for an administration fee per passenger per Flight (see the flight change fee in Our Fees and Charges), plus any difference between the original fare paid and the fare available for the changed Flight at the time the change is made. If the available fare is lower than the original fare paid, no refund will be made. Transfer to another Flight is conditional upon seat availability on the alternative Flight.
9.1.2 An online Booking made by a Registered Member can be transferred to another easyJet Flight through the Website. The changes must be completed more than two hours prior to the original Flight's scheduled departure time and more than two hours prior to the changed Flight’s scheduled departure time.
9.1.3 A Booking can be amended to transfer to another easyJet Flight by calling Our Customer Services Team and completing the transfer more than two hours prior to the original Flight's scheduled departure time and more than two hours prior to the changed Flight’s scheduled departure time, or by going to an easyJet airport Sales Desk or Customer Services Desk at the airport (if any) and completing the transfer more than one hour prior to the scheduled departure time of the original Flight and the changed Flight.
9.1.4 A Booking made by a licensed third party booking system can be transferred to another easyJet Flight through that licensed third party booking system; through the Website; or via contact with Our Customer Services Team. The changes must be completed more than two hours prior to the original Flight's scheduled departure time and more than two hours prior to the changed Flight’s scheduled departure time.
9.1.5 If on the day of Your return flight You would like to change to an earlier flight on the same day as Your original returning Flight, this can be done:
(a) on Our easyJet mobile app, from the start of the calendar day up to two hours before the scheduled time of departure of the Flight You wish to change to; or
(b) in person at a Customer Services Desk at the airport from three hours to 60 minutes (90 minutes at Airports in Egypt and Morocco) before the scheduled time of departure of the Flight You wish to change to.
The fees for such earlier flight transfers made online and for transfers made through the Customer Services Team via an easyJet Customer Services Desk at the airport are found in Our Fees and Charges, provided You agree to the following:
(a) the earlier flight has seats available and giving you an earlier flight would not cause a delay to the Flight departure;
(b) You have already made an outbound Flight with Us on the same booking reference;
(c) availability can change dependant on demand (more seats may become available closer to departure time); and
(d) You must observe the online check-in, airport procedures and bag drop deadlines for the earlier Flight as set out in Article 12 (Check-in and Airport Procedures).
We reserve the right to refuse Your request to transfer to an earlier flight if in Our opinion any of the above conditions are not met, or for safety or operational reasons.
For Your convenience, if Your original point of departure is one of Our multiple airports serving one city/location served by easyJet ("Market Groups") You will be able to search for availability from any airport within that group, and/or if Your original point of arrival is at one of Our Market Groups you will be able to search for availability to any airport within that group. Our main Market Groups are as follows London (Gatwick, Luton, Southend or Stansted), Paris (Paris Charles de Gaulle, Paris Orly), Milan (Milan Linate, Milan Malpensa), Central Scotland (Edinburgh, Glasgow) and North West England (Liverpool, Manchester).
9.1.6 If You arrive late at the airport for Your Flight, provided You arrive no later than two hours after Your original Flight’s departure time, You should proceed to the easyJet Sales Desk or Customer Services Desk (if any) to find out if it is possible to transfer. If an easyJet Sales Desk or Customer Services Desk is open at the airport then, dependant upon the payment of a Rescue Fee set out in Our Fees and Charges, we will transfer you to the next Flight that has seats available and where it would not cause a delay to the Flight’s departure.
9.2 easyJet Flexi
9.2.1 easyJet Flexi has limited availability per Flight. Availability of easyJet Flexi is at easyJet’s sole and absolute discretion.
9.2.2 If You buy an easyJet Flexi You will be able to make an unlimited number of free changes to the Flight time in Your original Booking, conditional upon the changed Flight time falling within a fixed four week time window (starting one week before the original travel date and ending three weeks after the original travel date).
9.2.3 You are also entitled to make an unlimited number of route changes (i.e. changes to the departure or destination airports of Your original Booking) to an easyJet Flexi Booking without payment of the flight change fee (set out in Our Fees and Charges), provided that:
(a) the changed Flight falls within a fixed four week time window (starting one week before the original travel date and ending three weeks after the original travel date); and
(b) You pay any difference between the original fare paid and the fare available for the changed Flight at the time the change is made. If the available fare is lower than the original fare paid, no refund will be made. Route changes for easyJet Flexi Bookings are not available on the Website. See Article 9.2.5 (easyJet Flexi) below for the ways that You can make a route change.
9.2.4 Changes to your easyJet Flexi Booking is conditional upon seat availability on alternative Flights. You must complete any change to Your easyJet Flexi Booking more than two hours before the scheduled departure time of Your original Booking and more than two hours before the scheduled departure time of the changed Flight (or more than one hour before the scheduled departure time of the original Flight and the changed Flight if you make the transfer by going to an easyJet airport Sales Desk or Customer Services Desk at the airport (if any)), otherwise You will forfeit Your ability to make a change. Changes cannot be made within the first 24 hours that follow the initial easyJet Flexi Booking.
9.2.5 You can make the changes to your easyJet Flexi Booking using any of the following methods:
(a) except for a route change under Article 9.2.3 (easyJet Flexi), an online easyJet Flexi Booking made by a Registered Member can be transferred to another easyJet Flight through the Website;
(b) by calling Our Customer Services Team;
(c) by going to an easyJet Sales Desk or Customer Services Desk at the airport (if any); or
(d) an easyJet Flexi Booking made by a licensed third party booking system can be transferred to another easyJet Flight through that licensed third party booking system; through the Website; or via contact with Our Customer Services Team.
9.2.6 The easyJet Flexi also entitles You to:
(a) one piece of Hold Luggage (of 23kg) in the hold, which must be requested at the time Your Booking is made;
(b) Your choice of an Up Front seat, provided there is Up Front seat availability;
(c) speedy boarding, meaning you are able to join the speedy boarding queue at bag drop and for boarding the aircraft; and
(d) a food and drink voucher (one voucher per easyJet Flexi) to be used on board your Flight for up to £7.
Your entitlement to one piece of Hold Luggage is non-refundable if you don’t use it. You may select your choice of Up Front seat (depending on availability) at any time prior to online check-in, provided that online check-in is completed at least eight hours prior to departure of Your Flight. Food and drink vouchers are valid on selected flights only, non-transferable and non-refundable (either in full or in part), and change will not be given (so make sure you use the whole voucher). Any Additional Services must also be paid for in full at the time the Booking is made.
9.2.7 No extra fees (unless Additional Services are purchased) shall be added to the easyJet Flexi Fare. No refund will apply if You are unable to fly, save that You may contact Us (using this form or contacting the Customer Services Team) and We will refund You the relevant Passenger Duty.
9.2.8 If You change Your easyJet Flexi Booking flight times You are responsible for making the necessary changes to Your other arrangements e.g. car hire, insurance, accommodation, whether or not they have been booked with us (as Disclosed Agent). If You have booked Sports Equipment or Hold Luggage, these will move with Your easyJet Flexi Booking change. Please note that any Additional Services will not automatically move with Your easyJet Flexi Booking change. Name changes remain conditional upon the applicable rules and fees (see Article 8 (Name Changes)).
10. Passengers with Specific Requirements - Disability, Medical and Health
10.1 Passengers with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability. People with disabilities may be elderly and/or may have an illness.
10.2 We are unable to accept carriage of passengers with a disability who require the assistance of a carer/support person unless a carer/support person is travelling with the passenger. You must arrange to be accompanied by sufficient carer(s)/support person(s) to assist You with Your needs in-flight.
10.3 If You have specific requirements, You should advise Us of those requirements at least 48 hours prior to Your travel. Passengers with specific requirements should ensure that they are at the boarding gate when the announcement for pre-boarding is made.
10.4 Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both airports can provide the facilities to load / unload the device. Please note that some airports may not have sufficient equipment for lifting heavy wheelchairs and mobility aids. Notifying Us 48 hours prior to Your departure will enable Us to establish this and use reasonable efforts to accommodate Your needs.
10.5 You must be reasonably satisfied that before You board the aircraft You are medically fit to fly. If You have any reason to suspect, or ought reasonably to know, that You have a condition which might be exacerbated by the normal operation of an aircraft or could cause You difficulty if You do not have medical assistance before the flight has ended then You should not fly. If you have any doubt whatsoever You are obliged to seek professional medical advice before flying with Us. Whenever You are aware of a health condition of the type just mentioned, but have been advised that You are fit to fly provided certain precautions are taken (for example, use of medication), it is Your responsibility to ensure that all such precautions are in fact taken before, during and after Your flight, as the case may be and that You are able to produce written evidence of Your fitness to fly, if requested to do so.
10.6 When the number of passengers with reduced mobility forms a significant proportion of the total number of passengers carried they must not exceed the number of able-bodied persons capable of assisting with an emergency evacuation.
10.7 For more information about Our rules with respect to Specific Requirements, including the carriage of guide and assistance dogs, please visit this page. If You have a medical illness or condition and are uncertain whether You are able to fly please seek advice from your general practitioner or local doctor.
11. Infants and Children
11.1.1 Infants are children under the age of two years on the date of travel.
11.1.2 If an adult is travelling with two infants under the age of two years, one infant must sit on the accompanying adult’s lap and the other infant must occupy a separate seat and be seated in a suitable child car seat/restraint device described below next to the accompanying person. The second seat must be purchased by the accompanying adult. For safety and operational reasons, certain seats are not available to be purchased for an infant and only one infant per seating row may be booked to sit on an accompanying adult’s lap. For flights to/from Berlin Tegel operated by our partner WDL, car seats/restraint devices cannot be taken onboard, so each infant must be individually accompanied by an adult and must sit on that adult’s lap for take-off and landing. Please see Our Allocated Seating FAQs for details.
11.1.3 Infants under two weeks of age will not be accepted for travel.
11.1.4 Children aged two years or over must occupy their own seat and same Fares as adults will be charged.
11.1.5 It is the accompanying person's responsibility to ensure that the infant or child is adequately secured in the aircraft seat. We recognise the Child Restraint System (CARES) as an approved child restraint system.
11.2.1 We do not accept Minors to travel without a person aged 16 years or older who will take responsibility for that Minor. In all circumstances the Booking must be made by someone who is 18 years or older in accordance with Article 3 (General).
11.2.2 Under no circumstance may a passenger be asked to accept responsibility during a Flight for an unaccompanied minor. ID requirements for Infants and Children may vary from country to country. In accordance with Article 13.2 (Documents and Responsibility) below, it is Your responsibility to ensure that all Passengers on the Booking are properly documented. Please see Our specific child ID requirements page for more details.
11.2.3 We will accept Minors travelling in groups of 10 or more provided there is a minimum ratio of one adult for every 10 Minors. In these instances an adult is considered to be anyone aged 16 years or above. All Minors need to be recorded on the Booking as such due to safety restrictions as to where on the aircraft they, and therefore their parents and/or guardians, may be seated.
12. Check-in and Airport Procedures
12.1 Online Check-in
12.1.1 We are an online check-in only airline.
12.1.2 Prior to arriving at the airport for Your scheduled flight, You must check-in online and either print Your boarding pass or download a mobile boarding pass if you are flying from an airport where they are accepted. To check-in online, you must go on our Website and click on the ‘Manage Bookings’ section on the top right-hand side of the homepage, enter the booking reference details you received when booking your flight(s) and follow the onscreen instructions. You must complete the online check-in for Your scheduled Flight(s) between 30 days and two hours before the scheduled departure of Your Flight. Once You have checked-in online, You must also either print Your boarding pass or, if you are flying from an airport where they are accepted, download a mobile boarding pass and take it to the airport with You. You will also be able to check-in online and print Your boarding pass or download a mobile boarding pass (if you are flying from an airport where they are accepted) for any subsequent flight(s), including Your return flight, which are scheduled to depart within 30 days. Find out whether mobile boarding passes are accepted at the airport you are flying from.
Please note that Airports will only accept mobile boarding passes which have been downloaded to Your mobile phone or tablet using the easyJet App. Airports will not accept pdf versions of Your boarding pass downloaded to a mobile phone or tablet and may not allow You to pass through security or board Your flight if You present a pdf version of Your boarding pass on a mobile phone or tablet.
12.1.3 If you changed the details of your Flight(s) (including but not limited to the passenger’s name, passport or other identification document information, date and/or destination), added an infant, requested special assistance and/or booked a seat through seat allocation (or any other services offered by us) since you booked Your Flight(s), You will need to check-in online again and print a new boarding pass or, if these are available at the airport you are flying from, download a new mobile boarding pass for Your Flight(s), as Your original boarding pass will no longer be valid, you must be in possession of Your printed boarding pass or mobile boarding pass when You arrive at the airport.
12.1.4 If Your Flight has been delayed or cancelled or if You have transferred to another flight, You will need to check-in online again and print off a new boarding pass or, if these are available at the relevant airport, download a new mobile boarding pass as the original boarding pass will no longer be valid. If you’re already at the airport when your flight is delayed or cancelled, please go to the Bag Drop, Sales Desk or Customer Services Desk where one of our representatives will assist you.
12.2 At the airport
12.2.1 You must arrive at the airport sufficiently in advance of the scheduled Flight departure time to permit completion of Government formalities and security procedures. Government formalities and security procedures may vary at different airports and for particular Flights. It is Your responsibility to ensure that You comply with these formalities and procedures, details of which will be available at the time Your booking is made.
12.2.2 On arrival at the airport, if You are travelling with hand baggage only, You should proceed straight through the security screening point and any customs/immigration area to the departure gate.
12.2.3 If you have Hold Luggage, You must proceed to the bag drop desk area upon arrival at the airport to submit Your Hold Luggage. Bag drop desks open two hours and close 40 minutes prior to your scheduled Flight. You must ensure that you have submitted Your Hold Luggage more than 40 minutes prior to the scheduled time of departure of your Flight or Your Hold Luggage will not be accepted for carriage. From some airports where we operate longer Flights, including but not limited to airports in Israel, Jordan, Egypt and Morocco, You must have submitted Your Hold Luggage more than 60 minutes before the scheduled departure of Your Flight for it to be accepted. Please check Your Confirmation Document for these limited exceptions.
12.2.4 When arriving at the gate, You will be required to present certain information relating to Your Flight and Your identity. This will include Your boarding pass for Your Flight and an acceptable form of photographic identification. Details of these identification requirements, necessary for all Flights (both international and domestic), are stated in Article 13 (Documentation and Other Requirements).
12.3 Pre-booked Assistance
12.3.1 If You have pre-booked assistance to get to the gate, please advise either a member of Our Airport Staff at our Sales Desk or Customer Services Desk, or proceed to the pick-up point provided by the nominated Airport Authority when You arrive at the airport and they will organise the assistance for You. Please remember to allow extra time for this.
12.3.2 If You are travelling with a wheelchair or are accompanied by a guide or assistance dog, please advise a member of Our Airport Staff as soon as You arrive at the airport to ensure that Our staff are aware of Your requirements and the assistance that You will need. You should ensure that You arrive at the airport with sufficient time to go through airport security and get to the boarding gate in time for Your flight.
12.3.3 We recommend that You arrive at the airport two hours before the scheduled time of departure of Your Flight but in any event, You must arrive more than 40 minutes before the scheduled time of departure of Your Flight otherwise We will not be able to accept You (or Your wheelchair or guide or assistance dog) for carriage. From some airports where we operate longer Flights, We reserve the right not to accept You for travel if You are at the airport less than 60 minutes before the scheduled departure of Your Flight. Please check Your Confirmation Document for these limited exceptions.
12.3.4 We will use our best endeavours to pre-board You after Speedy Boarding, but in advance of other passengers so that the cabin crew can provide You with a pre-flight safety briefing. If You need to be pre-boarded, please advise the Our Airport Staff when You arrive at the airport.
12.3.5 Please note that easyJet operates a strict pre-boarding policy. A person who is pre-boarded may be accompanied by a maximum of one traveller who is the appointed guardian, parent, carer, support person or travelling companion and any siblings under the age of 10. For further details please refer to Article 10 (Passengers with Specific Requirements – Disability, Medical and Health) and the Specific Requirements page.
12.3.6 The provision of assistance through the airport, onto the aircraft, off the aircraft and through the arrivals process at the destination is the responsibility of the relevant Airport Authority. Concerns about the level of service provided should be directed to the Airport Authority as appropriate.
12.4 All Passengers
12.4.1 You must present Yourself at the boarding gate no later than 30 minutes prior to scheduled time of departure or You may not be accepted for travel, and will forfeit Your seat even if You have purchased easyJet Flexi, Extra Legroom or Up Front seats, or if you are an easyJet Plus! Cardholder where Speedy Boarding applies. It is recommended that You present Yourself at the boarding gate ready for boarding no later than 40 minutes before the scheduled departure time of Your Flight.
12.4.2 Your passport and travel documents will be checked as You go through the security screening point at the airport and again before You board the aircraft.
12.4.3 If You present Yourself at the boarding gate outside the time restrictions outlined in this Article 12 (Check-in and Airport Procedures), or You are improperly documented and not ready to travel, We may refuse to carry You and You will forfeit Your seat and any right to compensation, save as required by Applicable Law. For the avoidance of doubt this includes if You fail to submit or present information required in relation to Advanced Passenger Information regulations. Details of Our Advanced Passenger Information requirements are specified in Article 27 (Advanced Passenger Information). In these circumstances, proceed to Our Sales Desk or Customer Services Desk in the airport (where available) and speak with Our representative who may be able to help You. In some limited circumstances You may be able to transfer on to a later Flight in accordance with Article 9 (Flight Transfers & Flexible Fare).
13. Documentation and Other Requirements
13.1 Photographic ID Requirements
13.1.1 The airline requires all passengers to provide photographic ID at check-in on all Flights including domestic services. Passengers who use the online check-in service will be required to provide photographic ID at the boarding gate.
13.1.2 Generally, on domestic flights only, children under 16 years of age are not required to provide photographic identification to travel if they are accompanied by an adult. If the children are between the ages of 14-15 years and are travelling unaccompanied, a form of photographic identification will be required. Please see Our child ID Requirements page for more details about specific ID requirements. For international flights see Article 13.1.3 (All International Flights) below.
13.1.3 All International Flights
The documentary requirements for passengers on international Flights (including within the EU) are a valid passport or in some circumstances, a valid EU national identity card will be accepted provided it is supported by any other relevant documentation such as visas, where applicable. An expired passport or expired EU national identity card is not a valid form of identification on any international Flight. If You are not a national of an EU member state and will be travelling into the EU, it is Your responsibility to ensure that Your travel documents are valid for at least three months from Your departure date from the Schengen territory from which You departed.
13.2 Documents and Responsibility
You are solely responsible for complying with all Applicable Law of any countries to be flown from and into and for compliance with these Terms and instructions given by Us. We shall not be liable in any way whatsoever to You in connection with obtaining necessary documents or complying with such Applicable Law, whether given orally or in writing or otherwise, or for the consequences to You resulting from Your failure to obtain such documents or to comply with such Applicable Law or instructions. Despite Article 27 (Advanced Passenger Information) which describes the Advanced Passenger Information (including Your passport data) that the Carrier must provide to destination airports in advance of Your Flight, it remains Your sole responsibility to ensure that You are eligible to enter any state or territory and the provision of this information by the Carrier to destination airports does not imply any acceptance or eligibility for You to enter any state or territory.
13.3 Travel Documents
You are responsible for obtaining and must possess and have available for presentation as required all travel documents (including Your Confirmation Document) and all entry and exit, health, medical and other documents required by any Applicable Law of the countries to be flown from and into. Save for any applicable passenger rights pursuant to any Applicable Law to the contrary, We reserve the right to refuse carriage to any Passenger we reasonably believe has not complied with, or whose documents do not comply with, such Applicable Law.
13.4 Refusal of Entry
You agree to pay the applicable Fare and/or penalties or fines whenever We, on order of any Government or immigration authority, are required to return You to Your point of origin or elsewhere, owing to Your inadmissibility into a country, regardless of whether it is a transit or destination port. In such circumstances We will not refund to You any fare paid for the relevant Flights with Us (including any Flights that You are unable to use as a result of Your refused entry). Any such costs incurred by us on Your behalf may be levied on You via deduction of such costs from the credit card or debit card used to make Your Booking.
13.5 Passenger Responsible for Fines, Detention Costs, etc
If We are required to pay or deposit any fine or penalty, or to incur any expenditure, by reason of Your failure to comply with any Applicable Law or other travel requirements of the countries to be flown from and into or to produce the required documents, You shall on demand reimburse to Us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by You, or any other credits (e.g. gift vouchers, credit vouchers, etc) held in Your favour. We may also levy on You via deduction of such costs from the credit card or debit card used to make Your Booking.
13.6 Security Inspections
You shall submit to any security screening checks or requirements placed on passengers by Government or airport officials or by Us. This shall include all information We are required to produce to comply with Advanced Passenger Information requirements (see Article 27 (Advanced Passenger Information)).
easyJet operates an allocated seating system, according to which seat You have selected, or which has been pre-selected for You, You will be allocated a boarding group on check-in, either online or at the airport. easyJet operates a priority boarding system.
14.2.1 Once onboard, seats You may have chosen may need to be changed for operational or safety reasons. Please follow the instructions of the cabin crew in this regard (see Article 14.3 (Seating exceptions) below).
14.2.2 We appreciate that there are some passengers who require specific assistance with boarding and seating. Please advise Our check-in and gate staff of Your requirements and We will do Our best to provide more time for You to board and be seated. Please refer to Article 10 (Passengers with Specific Requirements – Disability, Medical and Health) and the Specific Requirements page for further information.
14.3 Seating exceptions
14.3.1 For safety reasons, there are some seats that are not suitable for all passengers. These are located in the front row of the aircraft, at the overwing exits, and in the last row. Anyone seated in these seats may be required, and must be physically able, to assist the cabin crew in the highly unlikely event of an emergency evacuation. For more information about this please see Our Allocated Seating FAQs.
14.3.2 We reserve the right to re-allocate seats for safety or operational reasons.
14.4 Speedy Boarding
Where You have purchased an Extra Legroom seat, an Up Front seat, an easyJet Flexi Fare or you are an easyJet Plus! Card holder, You will be entitled to join the Speedy Boarding queue at check-in and for boarding the aircraft. Passengers who are entitled to Speedy Boarding are also referred to in this section as the ‘Speedy Boarding Group’ or the ‘Speedy Boarders’. For more information about Speeding Boarding please see Our FAQs.
14.5 Allocated Seating
At the time of Booking, or at any time in advance of online check-in, depending on availability, You will be given the option to purchase online or through our Customer Services Team a pre-selected seat according to the seat type as set out in the table below.
First Row (Extra Legroom)
Row 1 (Note: Row 1D, E, F is the bulk-head)
Overwing (Extra Legroom)
Rows 10 & 11
Rows 2 to 5 inclusive
Rows 6 to 9 and 12 to 26 inclusive
First Row (Extra Legroom)
Row 1 (Note: Row 1 D,E,F is the bulk-head)
Overwing (Extra Legroom)
Rows 12 & 13
Rows 2 to 6 inclusive
Rows 7 to 11 and 14 to 31 inclusive
You will be given the option to purchase online or through our Customer Services Team a pre-selected seat on the charge basis as set out in Our Fees and Charges page. Allocated Seating Charges will be calculated in accordance with the applicable Tariff available on the date the purchase of Allocated seating is made for the Flight or Flights concerned. The amount of the Allocated Seating Charge shall vary between both the different categories of seating (i.e. first row, overwing/Up Front and other seats) and the specific flights on a Booking. Please see Our Fees and Charges page for more information on the ranges of Allocated Seating Charges. Please note that flights to/from Berlin Tegel operated by our partners may have different seating configurations to those set out above.
If You do not opt to select a seat prior to or when you check-in online for your Flight, We will allocate a seat for You automatically and free of charge.
14.5.2 If You have booked an Extra Legroom Seat, Up Front Seat, an easyJet Flexi Fare or You are an easyJet Plus! Card holder, You will automatically be entitled to join the Speedy Boarding queue at the bag drop desk and for boarding the aircraft.
14.5.3 We will aim to seat families and groups who have not chosen to purchase pre-selected seats, together wherever possible, provided that they have all Booked on the same Booking, but this cannot be guaranteed. For safety reasons, passengers travelling with infants will only be permitted to pre-select certain seats.
14.5.4 Allocated Seating Charges are non-refundable and non-transferrable in the event of cancellation or transfer by You. Allocated Seating Charges will be refunded should We cancel Your allocated seating Flight.
14.5.5 We reserve the right to amend your seat selection for operational or safety reasons. Should We need to amend Your seat selection, but are unable to honour that seat selection by providing a seat in the same or higher Band that You have purchased, then You will be entitled to a refund of the Allocated Seating Charges.
14.5.6 We will endeavour to select a seat that is appropriate to the needs of any passengers requiring special assistance in accordance with Article 10 (Passengers with Specific Requirements – Disability, Medical and Health).
15. Delays, Cancellation and Denied Boarding
15.1.1 Save for any applicable passenger rights pursuant to Applicable Law, times shown in timetables, schedules or elsewhere are not guaranteed and form no part of the contract of carriage.
15.1.2 Unless caused by Our negligent or intentional act or omission, We shall not be liable for errors or omissions in Our timetables or other publicly released timetables as to the dates or times of departure or arrival or as to the operation of any Flight.
15.2 Changes of Schedules, Cancellation, Delay and Denied Boarding
15.2.1 At any time after a Booking has been made, We may change Our schedules and/or cancel, terminate, divert, postpone, deny boarding or delay any Flight where We consider this to be justified by circumstances beyond Our control or for reasons of safety.
15.2.2 The provisions governing cancellations, delays and denied boarding are set out in the Convention and (where applicable) Regulation (EC) 261/2004 and nothing in these Terms affects your rights under such Applicable Law. Further information about Your rights and support information for disrupted services is available on Our dedicated web page.
15.3 Informing the Booker
Where a cancellation or significant alteration is made to Our schedule, We will use reasonable efforts to inform the Booker as soon as reasonably practicable of any such cancellation or alteration, who in turn undertakes to advise all other Passengers/members of the group.
15.4 Fraud or Unlawful Activity
Payments must be authorised by the cardholder named in the Booking. We withhold the right to cancel Your Flight without prior notice if:
15.4.1 You cannot provide, when questioned, contact information for the cardholder in order for Us to carry out security checks;
15.4.2 the cardholder did not authorise the payment and claims that the Booking is fraudulent; and/or
15.4.3 We reasonably suspect that the cardholder or passenger is connected to other fraudulent activity.
15.4.4 From time to time We are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. If in the course of such investigation We reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the Booking will be conditional upon further internal checks. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to Us relating to the error are recovered.
15.5 You agree to contact easyJet about any claim via Our Customer Services Team prior to initiating any claim in the courts. The purpose of this clause is not to fetter Your right to legal recourse through the courts, tribunal or any form of alternative dispute resolution. Rather this is to ensure that the quickest and most cost effective route for both parties is attempted first. This will save both You, Us and the civil courts time and money. In return We will endeavour to reply to Your request within 28 days.
16.1 These Terms govern Our liability to You. The liability of any other carrier on whose ticket or Booking You are travelling will be determined by its own conditions of carriage.
16.2 Governed by the Convention
Carriage by Us is conditional upon the rules and limitations relating to liability established by the Convention unless such carriage is not international carriage to which the Convention applies, in which case any other Applicable Law shall apply.
16.3 Passenger death or injury
The following conditions apply to all carriage of Passengers by Us:
16.3.1 We shall be liable to You in the event of an accident resulting in Your death or other bodily injury whilst on board an aircraft operated by Us or in the course of any of the operations of embarking or disembarking.
16.3.2 The amount of damages payable by Us is not subject to any financial limit (be it defined by any Applicable Law (including the Convention) or contract) save that where the Convention applies and if proven damages exceed 113,100 Special Drawing Rights, We can exclude liability if We prove that either such damage was not due to Our negligence or other wrongful act or omission or that of Our servants or agents or that such damage was solely due to the negligence or other wrongful act or omission of a third party.
16.3.3 If We prove that the damage was caused, or contributed to, by the negligence or other wrongful act or omission of the deceased or injured Passenger We may be exonerated wholly or in part from Our liability in accordance with Applicable Law.
16.3.4 In the event of an aircraft accident resulting in the death or other bodily injury to a Passenger whilst on board an aircraft operated by Us or in the course of embarking or disembarking, We shall without delay, and in any event no later than 15 days after the identity of the natural person(s) entitled to compensation has been established (by a court or otherwise), make such advance payments as may be required to meet the immediate economic needs of that person on a basis proportional to the hardship suffered, provided that in the event of death the advance payment will not be less than the equivalent of 16,000 Special Drawing Rights per Passenger.
16.3.5 Any advance payment paid pursuant to 16.3.4 above:
(a) shall not be construed as an admission of liability by Us and is made without prejudice to any defence which We are entitled to assert;
(b) may be offset against any subsequent sums payable on the basis of Us being held liable;
(c) is not returnable unless We subsequently prove that: (1) the damage was caused, or contributed to, the negligence or other wrongful act or omission of the deceased or injured Passenger; or (2) the person who received the advance payment caused, or contributed to, by the damage by negligence or other wrongful act or omission; or (3) the person who received the payment was not the person to whom such compensation should properly have been paid.
16.3.6 Save to the extent that Applicable Law may otherwise provide, where any advance payment paid pursuant to 16.3.4 above, or any part thereof, is returnable to Us pursuant to 16.3.5 above, the person who received the payment concerned shall make the repayment to Us immediately upon the relevant proof being established (in a court or otherwise), together with interest calculated from the date of receipt of the payment by that person until the date of repayment to Us, at the then current judgment rate applicable in the court having jurisdiction.
16.3.7 In respect of any advance payment to be made pursuant to 16.3.4 above, or any figure expressed in local currency to an amount in Special Drawing Rights, the amount of local currency shall be calculated at the prevailing rate set by the International Monetary Fund for the relevant dates.
16.4 Passenger Delay
In addition to any applicable liabilities referred to in Article 15.2 (Changes of Schedules, Cancellation, Delay and Denied Boarding), in accordance with the Convention, We shall be liable to You for damages arising as a result of You being delayed, up to the limit of Our liability under a Convention, being 4,694 Special Drawing Rights. We shall not be liable to You if We took all reasonable measures to avoid the damage or it was impossible to take such measures.
16.5 Damage to Baggage
16.5.1 In respect of Hold Luggage, We shall be liable to You for its destruction, loss or damage during the time it was in Our charge and to the extent that damage did not result from the inherent defect, quality or vice of the Baggage.
16.5.2 We shall not be liable to You for damage due to over-packing, damage to handles of all types, wheels, feet and pockets or for the loss of pull straps, security straps, and external locks.
16.5.3 We are not liable for any damage to Your Cabin Baggage to the extent caused or contributed to by Your negligence.
16.5.4 Save as set out in Article 16.5.7 (Damage to Baggage), Our liability to You in respect of Baggage shall be limited to a maximum of 1,131 Special Drawing Rights per Passenger unless it is proven that the damage resulted from Our act or omission or that of Our servant or agent and was done with intent to cause damage or recklessly and with knowledge that damage would probably result, and in the case of such an act or omission by a servant or agent, it is also shown that Our servants or agents were acting within the scope of their employment.
16.5.5 Special Drawing Rights shall be converted into the appropriate national currency as at the date of judgment or settlement.
16.5.6 We are not liable in any event in respect of loss or damage to Baggage which is not permitted to be carried pursuant to Article 20 (Dangerous Goods) or for any fragile, valuable, perishable articles or articles not packed in suitable containers that have been packed in Your Baggage contrary to the requirements of Article 19.11 (Items Unacceptable as Baggage).
16.5.7 Our liability to you under 16.5.4 (Damage to Baggage) above shall be limited to a maximum of 1,131 Special Drawing Rights per Passenger unless a higher value (up to a maximum of £2500) is declared when dropping off Your Hold Luggage with Us and a supplemental fee paid as notified to You at that time, in which case our liability shall be limited to such higher declared value (save for such higher sum being limited to the value of the Passenger’s actual interest in delivery at destination). A declaration can only be made at the time of travel at our Sales Desk or Customer Services Desk. We reserve the right to check whether any value declared adequately reflects the Hold Luggage content. We also have the right to provide proof, in the event of damage, that the amount declared was higher than the genuine interest at the time of delivery.
16.6 No Further Liability
Other than specified in these Terms, We exclude all liability for any costs, expenses, losses or damages whatsoever that may arise in any way in connection with the carriage.
16.7.1 We are not liable for damage arising from Our compliance with any Applicable Law, or from Your failure to comply with the same.
16.7.2 Any exclusion or limitation of Our liability shall apply to and be for the benefit of Our agents, employees and representatives and any person/entity whose aircraft is used by Us and such person's/entity’s agents, employees and representatives to the same extent as they apply to Us. The aggregate amount recoverable from Us and from such agents, employees, representatives and person/entity and such person's/entity’s agents, employees and representatives shall not exceed the amount of Our limit of liability, if any.
16.7.3 We shall not be liable for punitive, indirect or consequential damages of any nature whatsoever and howsoever arising. Unless expressly provided in these Terms, nothing shall waive any exclusion or limitation of Our liability under the Convention or other Applicable Law and to the extent consistent with the Convention, in no event will Our obligations exceed any liability specified in these Terms.
16.7.4 Nothing in these Terms excludes or limits, or intends to exclude or limit: (a) liability for death or personal injury caused by Our negligence or by our fraud or fraudulent misrepresentation; (b) liability that cannot be excluded or limited by Applicable Law.
17. Passenger Claims
17.1 Personal Injury or Death claims
(a) You have a claim for personal injury; or
(b) Your personal representative has a claim for Your death,
You or Your personal representative, as applicable, should notify Us in writing as soon as possible.
17.2 Baggage Claims
17.2.1 If You receive Your Hold Luggage without making a complaint, it will be reasonable evidence that the Hold Luggage was delivered in good condition and according to these Terms, unless You prove otherwise. We will not be liable for normal wear and tear of Baggage such as small scratches, scuffs, dents and cuts.
17.2.2 If Your Baggage is damaged, lost or delayed during an easyJet Flight, You must advise a member of easyJet Airport Staff at the arrival airport as soon as You are aware that it has been damaged, lost or delayed.
17.2.3 If Your Baggage is delayed for more than 24 hours on an outbound Flight, You can spend a reasonable amount (up to £25 per day per person) on essential items, for a maximum of three days.
17.2.4 To claim this allowance You must write to Our Customer Services Team within 21 days of the relevant Flight at the address provided to You by the easyJet handling agent at the airport where the delay is reported. All claims must be supported by documentary evidence of purchases made (e.g. receipts).
17.2.5 In any event, any claim for damage to, loss or delay of Baggage must be made in writing to easyJet within the following timeframes:
(a) in the case of damage to Baggage, as soon as You discover the damage after You have received the Baggage, and at the latest within 7 Days; and
(b) in the case of delay, within 21 Days from when the Baggage has been made available to You.
17.3 Alternative Dispute Resolution
If We have been unable to resolve Your complaint, You may be able to refer Your complaint to CEDR Services Limited within 12 months of our final response. They are approved by the Civil Aviation Authority to provide an independent review of complaints and dispute resolution services. The cost of this service is £25, which will be refunded in full if your complaint is successful. Their details are CEDR Services Limited, International Dispute Resolution Centre, 70 Fleet Street, London EC4Y 1EU, telephone 020 7536 6099, email firstname.lastname@example.org, and website www.cedr.com/aviation. Or, you may use the European Commission’s online dispute resolution platform via the electronic form available on the website of the European Commission: http://ec.europa.eu/consumers/odr/.
17.4 Limitation of Claims
Any action in court to claim damages and/or compensation under a Convention must be brought within two years of the date of arrival of the aircraft at its destination, or the date on which the aircraft was scheduled to have arrived, or the date on which Your carriage by easyJet ceased. The method of calculating the period of limitation shall be determined by the law of the court where the case is heard.
17.5 Customer complaints procedure
Please see our customer complaints procedure, available on Our dedicated Contact web page.
18. Conduct Onboard and at the Airport and the Right to Refuse Carriage
18.1 General Requirements
18.1.1 Passengers are reminded that in accordance with Applicable Law, the captain is in command of the aircraft and every person on board shall obey his or her lawful commands. All Our captains are given authority to direct Passengers who misbehave, are disruptive, or otherwise cause problems to resolve the issues as best they can in all the circumstances. This may include the use of physical restraint and, where possible, removal from the Flight of such persons.
18.1.2 If You conduct Yourself on board the aircraft or at the airport so as to:
(a) endanger the aircraft or any person or property on board or at the airport; and/or
(b) obstruct the crew or Airport Staff in the performance of their duties; and/or
(c) fail to comply with any instruction of the crew or Airport Staff; and/or
(d) use any threatening, abusive or insulting words towards the crew or Airport Staff or behave in any of these ways towards the crew or Airport Staff; and/or
(e) behave in a disorderly, unpredictable, unsafe or aggressive manner or in a manner to which another Passenger may reasonably object,
We may take such measures as We deem necessary to prevent continuation of such conduct, including Your restraint or removal from the aircraft or the airport, as well as termination of Your continued travel on a Flight. You may be prosecuted for offences committed on board the aircraft or at the airport. You will be liable to Us for all costs arising from Your improper conduct on board the aircraft or at the airport. If a diversion has been necessitated by a Passenger’s behaviour, resolution of the issue may involve handing over those Passengers to security or legal enforcement agents at the diversion point.
18.1.3 If as a result of Your conduct We decide to divert the aircraft for the purpose of offloading You, then You must pay to Us all costs and expenses which We incur of any nature whatsoever as a result of, or arising out of, that diversion. If a passenger causes any damage whatsoever or his or her actions cause easyJet to incur any costs, easyJet will hold that person or persons liable for any costs, damages or resulting liabilities incurred. Any such costs incurred by Us as a result of the provisions in this Article 18.1.3 may be levied on You via deduction of such costs from the credit card or debit card used to make Your Booking
18.1.4 In accordance with UK civil aviation safety requirements, all easyJet Flights are non-smoking. Passengers should note that smoking is strictly forbidden and measures will be taken to stop any Passenger smoking on board an easyJet aircraft.
18.1.5 At Our discretion, easyJet will supply and serve, where appropriate, alcoholic beverages to Passengers onboard. However, Passengers are prohibited from consuming alcoholic beverages on easyJet Flights where the Passengers or other third parties have supplied the alcohol.
18.2 Right to refuse carriage
We may refuse to carry You or Your Baggage for reasons of safety or:
18.2.1 if such action is necessary in order to comply with any Applicable Law, including laws or regulations relating to Advanced Passenger Information requirements (see Articles 12 (Check-in and Airport Procedures) and 27 (Advanced Passenger Information));
18.2.2 You or Your Baggage, or carrying You or Your Baggage, may put the safety of the aircraft or the health or safety of any person in the aircraft in danger or at risk;
18.2.3 You are drunk or under the influence of alcohol or drugs in the airport or on board;
18.2.4 You are, or there is good reason to believe You are, in unlawful possession of drugs;
18.2.5 Your mental or physical state is a danger or risk to Yourself, the aircraft or any other person on it;
18.2.6 You have a medical illness or condition that requires a certificate from your general practitioner or local doctor confirming your fitness to fly;
18.2.7 You have used threatening, abusive, insulting, obscene or lewd words to, or have behaved in any of these ways towards, a member of easyJet staff, crew or Airport Staff or a fellow passenger;
18.2.8 You have made a bomb threat against easyJet;
18.2.9 You have committed a criminal offence during the Booking process, the check-in or boarding process or on board the aircraft prior to take-off;
18.2.10 You require specific assistance outside the services easyJet offers to people with a disability (see Article 10 (Passengers with Specific Requirements – Disability, Medical and Health) and Our Specific Requirements page);
18.2.11 You cause harm, injury or threaten to cause harm or injury to other Passengers, crew, Airport Staff;
18.2.12 You are a hazard or risk to Yourself or other persons or to property;
18.2.13 You have committed misconduct on a previous Flight and Your continued demeanour suggests that such conduct will be repeated;
18.2.14 You have not observed Our instructions with respect to safety or security, either on board or at the airport;
18.2.15 You have refused to submit to a security check of Yourself or Your Baggage;
18.2.16 the applicable Fare or any charges or taxes payable have not been paid, or credit arrangements agreed between Us and You (or the person paying the Fare) have not been complied with;
18.2.17 You are not properly documented;
18.2.18 any documentation presented by You:
(a) has been acquired unlawfully or has been purchased from an entity other than Us or Our authorised agent;
(b) has been reported as being lost or stolen;
(c) is counterfeit or the subject of payment fraud; or
(d) has been altered by anyone other than Us or Our authorised agent, or has been mutilated,
in which case We reserve the right to retain such documentation;
18.2.19 the person presenting at the desk for bag drop or boarding gate cannot prove that he is the person named as the Passenger on the Confirmation Document or named in the Booking. We reserve the right to retain a printed copy of such Confirmation Document in these circumstances; and/or
18.2.20 You have tampered with, or deliberately caused damage to, the aircraft or any safety equipment.
18.3 In any of the situations outlined above, We may remove You from a Flight, even after You have boarded, without any liability on Our part and We may cancel any subsequent Flights contained in Your Booking. No refunds will be paid in any of these circumstances.
If you share Your seat with an Infant you will have an additional under seat bag allowance (see Cabin Bags).
19.2.1 Passengers and their Baggage will be subjected to security screening at the airport.
19.2.2 Government and/or Airport Authority requirements applicable to Baggage, particularly Cabin Baggage, may be changed at short notice. As a result, additional restrictions upon the carriage of Baggage may be imposed upon Your Hold Luggage or Cabin Baggage by regional or national government or Airport Authorities between the time of Your Booking being made and the date of Your travel. These requirements will apply to Your Baggage at these airports, even though these requirements may differ from those set out in these Terms and/or Our applicable policies. Where a local Airport Authority allows more items to be carried either in the hold or the aircraft cabin than allowed by Us, You remain bound by these Terms.
19.3 Cabin Baggage
19.3.1 Unless you are an easyJet Plus cardholder, have purchased an easyJet Flexi Fare or an upfront or extra legroom allocated seat (and who are permitted to bring an additional small bag not more than 45 x 36 x 20cm in addition to the bag described below), Your passengers are permitted one piece of Cabin Baggage which must comply with the following criteria:
(a) the maximum dimensions of the Cabin Baggage may not be any larger than 56x45x25cm (including wheels, pockets and handles). However, due to restrictions on available space in the aircraft cabin on many busy Flights, We reserve the right to place any Cabin Baggage in the hold. Dimensions given include handles, pockets and wheels (see Cabin Baggage FAQ);
(b) all Cabin Baggage must easily fit within the size dimensions of the Baggage size gauges provided at our bag drop desks at the airport and at the departure gates;
(c) no weight restriction applies to the one item of Cabin Baggage within reasonable limits - i.e. a passenger must be able to place and retrieve the one item of Cabin Baggage safely in the overhead storage lockers without assistance. On occasion it may be necessary to impose a weight limit for operational reasons. In this instance Your Cabin Baggage will be placed in the aircraft hold at no additional charge provided You have complied with all applicable Baggage requirements and limitations contained in these Terms;
(d) any handbag, briefcase and/or laptop bag must be carried within the allowance of one permitted piece of Cabin Baggage unless you are an easyJet Plus cardholder or have purchased an easyJet Flexi Fare or upfront or extra legroom allocated seat; and
(e) an overcoat, shawl, umbrella or walking stick and one bag of goods purchased after You have cleared the security screening point at the departure airport may also be carried in addition to the allowance of one item of Cabin Baggage.
19.3.2 Where the limits set out in Article 19.3.1 (Cabin Baggage) are more restrictive at the destination point, We will advise You via email.
19.3.3 Unless We give Our express prior permission, You are prohibited for reasons of safety from operating whilst on board any transmitting electronic equipment or similar devices except hearing aids and heart pacemakers. Any non-transmitting devices or transmitting devices where that function can be switched off can be used during the Flight. Transmitting devices can be used when the aircraft doors are open and include, but are not limited to, portable radios and recorders, mobile and cellular telephones, laptop computers, cassette and CD, DVD and MP3 players, electronic games, radio controlled toys and walkie-talkies. Whilst chemical oxygen generators are not allowed on board, We do permit the onboard carriage of small compressed oxygen or air cylinders or battery operated oxygen concentrators (limited by size limitations). For further information regarding approved devices on board (see Article 10 (Passengers with Specific Requirements – Disability, Medical and Health)).
19.3.4 You will be permitted to carry hot beverages on board (including coffee or tea purchased in the airport) that have a lid. Alcohol may be carried on board but You will only be allowed to consume alcohol that has been purchased from the onboard bar (see Article 18.1.5 (General Requirements).
19.3.5 If You exceed Your Cabin Baggage allowance, You will be required to submit at the bag drop desk or at the boarding gate any additional and/or oversized bags as Hold Luggage to be carried in the aircraft hold. You will be charged a Hold Luggage fee per item and any applicable Excess Weight fees per kilo as set out in Our Fees and Charges.
19.3.6 If You fail to comply with this requirement and We discover that You have exceeded Your Cabin Baggage allowance at the departure gate, in addition to any applicable Hold Luggage fees charged per item, You will also be charged excess weight fees per kilo plus a gate baggage fee per item as set out in Our Fees and Charges. Your bags will then be tagged as Hold Luggage and placed in the aircraft hold.
19.4 Hold Luggage
19.4.1 Hold Luggage must have Your name or other personal identification affixed securely to it.
19.4.2 Upon delivery to Us of Hold Luggage, We shall take custody of, and issue a Baggage Identification Tag for each piece of Hold Luggage.
19.4.3 Save for any applicable passenger rights pursuant to any Applicable Laws, Hold Luggage will be carried on the same aircraft as You unless for safety, security or operational reasons, We need to carry it on the next Flight available, where possible, or on an alternative Flight. If Your Hold Luggage is carried on a subsequent Flight We will deliver it to You as soon as reasonably practicable unless any Applicable Law requires You to be present for customs clearance.
19.4.4 Generally, each individual item of Hold Luggage should not exceed the total dimensions (that is, length + width + height) of 275cm, except for items accepted for carriage as sports equipment (see Article 19.6 (Sports Equipment)). Any Hold Luggage that is outside these dimensions will be considered oversize baggage and You should contact Our Customer Services Team for advice as to how the item may be carried.
19.4.5 Every item of Hold Luggage will incur a fee. You may purchase the right to carry up to three items of Hold Luggage per Passenger during the Booking process. The applicable online fee will be displayed during the Booking process when You indicate that You intend to travel with Hold Luggage. The online fee will be a lower fee than if You advise Us that You wish to carry Hold Luggage at the airport. If You choose to add Hold Luggage to Your Booking after Your Booking has been made, You may do so online or via the Customer Services Team up to two hours before the scheduled departure of Your Flight at the applicable online rates for Hold Luggage. Please note that if You select Hold Luggage whilst making a Booking online, the Hold Luggage allowance will apply to all Flights on Your Booking. If You wish to add Hold Luggage to selected Flights only within a Booking, You will only be able to do this directly at the airport. You may purchase the right to carry more than three items of Hold Luggage per Passenger by contacting Our Customer Services Team.
19.4.6 If You decide to carry Hold Luggage to that recorded in Your Booking and You advise Us at the airport or in any event, less than two hours before the scheduled departure time of Your Flight, You will be charged for this Hold Luggage at the airport at a higher rate than if You had booked the Hold Luggage online or via the Customer Services Team. The applicable charge(s) are set out in Our Fees and Charges.
19.4.7 Payment of the relevant fee provides You with an allowance of either 15kg or 23kg per item of Hold Luggage carried by You depending on the product selected.
19.4.8 If You exceed Your Hold Luggage allowance, You may only increase this allowance by payment of an excess weight fee per kilogram, up to a maximum of 32kgs per item of Hold Luggage in accordance with the fees set out in Our Fees and Charges.
19.4.9 The maximum acceptable weight for each single piece of Hold Luggage is 32kg. Hold Luggage which exceeds this weight will not be accepted for carriage.
19.4.10 If You are travelling with other passengers under the same Booking, You may pool or share Your Hold Luggage allowance with any other passenger in Your Booking. However, You will only be entitled to a maximum of 23kg allowance per Passenger that has paid for Hold Luggage.
19.4.11 You should not include in Your Hold Luggage fragile or perishable items, money, jewellery, precious metals, silverware, computers, electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples and we accept no liability for them save as stated in Article 16.5 (Damage to Baggage).
19.4.12 Freight or cargo items cannot be accepted as Passenger Hold Luggage.
19.5 Musical Instruments
Some musical instruments may be accepted for carriage in the cabin. Please see Our rules for further information on the carriage of musical instruments.
19.6 Sports Equipment
In order to be considered "Sports Equipment Baggage", the Baggage must contain at least one item of sports equipment set out in Our approved list. Please see Our rules for further information on the carriage of sporting equipment and sporting firearms (for hunting and sporting purposes) including Our approved list.
19.8 Failure to comply with Our Baggage policies
If You fail to comply with any of Our policies regarding the carriage of Cabin Baggage, Hold Luggage, musical instruments, sporting equipment or bicycles, We reserve the right to refuse You travel without payment of any compensation to You. This includes any failure by You to make payment of the sports equipment fee, the excess weight fees and/or where You are unable to make a payment of Baggage fees at the gate before boarding is complete.
19.9 No Refunds on Baggage Fees
Please note that Baggage fees will not be refunded once paid, even where You subsequently do not carry the excess weight, Hold Luggage, sporting equipment, musical instrument(s) or bicycle(s) on Your Flight or where You cancel Your Flight as described in Article 6 (Refunds and Cancellation Fees).
19.10 Collection and Delivery of Baggage
19.10.1 You shall collect Your Baggage as soon as it is available for collection at places of destination or stopover. If You do not claim or collect Your Baggage within 28 days of the time it was made available to You, We may dispose of it without notifying You and without any liability to You.
19.10.2 Only the bearer of the Baggage Identification Tag, delivered to the Passenger at the time the Hold Luggage was accepted, is entitled to delivery of the Baggage.
19.10.3 If a person claiming the Baggage is unable to produce a Baggage Identification Tag to identify the Baggage claimed, We will deliver the Baggage to such person only on condition that he or she establishes to Our satisfaction his or her right to receipt of the Baggage, and if required by Us, such person shall furnish adequate security to ensure liability to Us for any loss, damage or expense which may be incurred by Us as a result of such delivery.
19.11 Items Unacceptable as Baggage
You must not include in Your Baggage, and We may refuse to accept Baggage that contains:
19.11.1 items which have not been properly packed in suitcases or other suitable containers in order to ensure safe carriage using ordinary care in handling;
19.11.2 items listed as unacceptable in Articles 19.4.9 (Hold Luggage), 19.4.10 (Hold Luggage) and 19.4.11 (Hold Luggage);
19.11.3 dangerous goods, except as provided for in Article 20 (Dangerous Goods);
19.11.4 items the carriage of which is prohibited by Applicable Law;
19.11.5 items which are unsuitable for carriage by reason of their weight, size or shape (including fragile or perishable items);
19.11.6 live animals, except as provided for in Article 21 (Carriage of Live Animals); and
19.11.7 human remains except as provided in Article 22 (Carriage of Human Remains).
19.12 Right to Search
19.12.1 For reasons of safety and security, We may require You to permit a search, x-ray or other type of scan (including a body scan) to be made of Your person and/or Your Baggage, and may so search or have searched Your Baggage in Your absence if You are not available (including by breaking any locks attached to Your Baggage), for the purpose of determining whether You are in possession of, or whether Your Baggage contains, any item described in Article 19.11 (Items Unacceptable as Baggage).
19.12.2 If You are unwilling to comply with the requirement set out in 19.12.1 (Right to Search), We may refuse, without refund or other liability to You, to carry You or Your Baggage. In the event that a search or scan causes damage to You, or an x-ray or scan causes damage to Your Baggage, We shall not be liable for such damage unless due to Our fault or negligence.
19.12.3 If required, You must attend the inspection of Your Baggage, whether Cabin Baggage or Hold Luggage, by customs or other Government officials. We are not liable to You for any loss or damage suffered by You through Your failure to comply with this requirement unless due to Our fault or negligence.
20. Dangerous Goods
20.1 Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organisation (ICAO) and the International Air Transport Association (IATA) (including but not limited to gas cylinders, flammable liquids and solids, poisons, radio active material, corrosives, firearms and explosives), shall not be accepted for transportation in the hold or cabin compartment without Our express prior consent. Please see Our rules for more information about dangerous goods.
20.2 If You are in any doubt about what items You can take in the aircraft cabin or in the hold or where You should pack particular items then please call Us in advance of Your travel or ask upon arrival at our Sales Desks or Customer Services Desk at the airport.
21. Carriage of Live Animals
The carriage of live animals, including pets, insects, reptiles, or any other form of livestock is forbidden anywhere on the aircraft, either in the aircraft cabin or hold, under any circumstances, with the exception of the carriage of guide dogs or assistance dogs (see Article 10 (Passengers with Specific Requirements – Disability, Medical and Health)).
22. Carriage of Human Remains
easyJet does not accept human remains for carriage on any routes. The carriage of human ashes, however, is permitted provided a copy of the death certificate and the cremation certificate accompanies You, as the Passenger in possession of the ashes. You must ensure that the human ashes are securely packaged in an appropriate sealed container which should be included within Your Cabin Baggage allowance.
23. Car Rental
For terms and conditions relating to Car Rental through easyJet, please see Our Car Rental page.
24.1 For terms and conditions relating to easyJet holidays please follow this link for UK residents.
24.3 For terms and conditions relating to easyJet holidays please follow the link for Spain residents.
24.4 For terms and conditions relating to easyJet holidays please follow the link for Italy residents.
24.5 For terms and conditions relating to easyJet holidays please follow the link for Germany residents.
24.6 For terms and conditions relating to easyJet holidays please follow the link for France residents.
24.7 For terms and conditions relating to easyJet holidays please follow the link for Netherlands residents.
25. Price Promise (easyJet Plus members and Flight Club members only)
25.1 The price promise contained in this Article 25 (the "Price Promise") is only applicable to easyJet Plus! cardholders and Flight Club members. If You have, or the Booker on Your behalf has, made a Booking directly through the Website and You, or the Booker, subsequently find that lower fares (when taken together with all applicable fees and charges) for the same easyJet Flight have become available, You will be refunded the difference as a credit voucher against future Flights on easyJet. The only exception to the Price Promise is if the lower fares have been offered as part of a promotional offer that is launched after You have purchased the Flight. For the avoidance of doubt, this Article 25 will not apply to any Booking made on Your behalf by any licensed third party booking systems (e.g. travel agents, screen scrapers) or through easyJet’s call centre.
25.2 Each Flight will be treated separately. This credit voucher will be valid for use against Bookings made within six months from the date of issue of the credit voucher. The credit voucher will expire at midnight on the expiry date and the validity of the credit voucher cannot be extended.
25.3 To qualify for a refund, the lower fare must still be available for sale at the time the claim is made to Our Customer Services Team and must be for the same date, destination and Flight number as in the Booking made.
25.4 If Your Price Promise request is in respect of a Booking that has been subject to a "Flight Transfer" or a "Name Change" request (see Articles 8 (Name Changes) and 9 (Flights Transfers & Flexible Fares) then easyJet will only consider the total fare (including all applicable fees and charges) in the original Booking as the reference point for the "price compare", not the sum of the all-inclusive fare paid in the initial Booking plus the additional fees and charges incurred as a result of the name change or Flight transfer. All transfer fees and name change fees are non-refundable.
25.5 Claims made in relation to this Price Promise must be made via telephone to Our Customer Services Team. Claims made by fax, letter or email will not be accepted.
26. Data Protection
26.1 easyJet is registered under the UK Data Protection Act 1998.
easyJet Switzerland S.A. is governed by the Swiss Federal Act on Data Protection and the Swiss Ordinance to the Federal Act on Data Protection.
easyJet Europe Airline GmbH is governed by the Austrian Data Protection Act 2000 (Datenschutzgesetz 2000).
26.2 You agree that Your data will be retained by Us for the purposes of:
26.2.1 making a Booking for You and providing You with confirmation of that Booking (including a Booking Reference);
26.2.2 providing and developing ancillary services and facilities;
26.2.3 direct marketing by Us or other third party agents, although You have a right to withdraw Your authority at any time;
26.2.4 facilitating immigration and entry procedures;
26.2.5 accounting, billing and auditing;
26.2.6 checking credit or other payment cards;
26.2.7 security, administrative and legal purposes;
26.2.8 systems testing, maintenance and development;
26.2.9 statistical analysis;
26.2.10 ensuring Our compliance with legal and regulatory obligations applicable to Us; and
26.2.11 helping Us in any future dealings with You.
26.3 Without prejudicing Your rights to withdraw Your consent and/or to alter Your own data, for the purposes set out in Article 26.2 (Data Protection), You authorise Us to retain and use Your personal data and to transmit it to Our own offices, authorised agents, government agencies, other carriers or the providers of the Services mentioned above wherever they may be located.
27. Advanced Passenger Information
27.1 As a result of legislation introduced by the European Union, when You are travelling between certain countries in Europe and surrounding countries, easyJet is required to provide additional information to certain destination airports in advance of Your Flight.
27.2 If this information is required, We will advise You of the requirement and how to provide Us with this information. You will need to provide this information to Us more than two hours before the scheduled departure of Your Flight. The provision of this information by the Carrier to destination airports does not imply any acceptance or eligibility for You to enter any state or territory (see Article 13 (Documentation and Other Requirements)).
A Booking is not covered by any scheme of financial protection and You should ensure that You have adequate insurance cover for Your entire travel, including to cover the value of Your Baggage (including its contents).
29. Choice of Law and Jurisdiction
29.1 Unless otherwise provided by Applicable Law, these Terms and all services provided by Us to You pursuant to these Terms (in respect of Yourself and/or Your Baggage) shall be governed by the laws of England and Wales.
29.2 You can bring proceedings in respect of these Terms and all services provided by Us to You pursuant to these Terms in the English courts. However, as a consumer:
29.2.1 if you live in Scotland you can bring legal proceedings in respect of these Terms and all services provided by Us to You pursuant to these Terms in either the Scottish or the English courts;
29.2.2 if you live in Northern Ireland you can bring legal proceedings in respect of these Terms and all services provided by Us to You pursuant to these Terms in either the Northern Irish or the English courts; and
29.2.3 if you are resident in another member state of the European Union, you may be able to bring proceedings in the member state in which you are resident.
29.3 If you are a consumer resident in the European Union, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms, including Article 29.1 (Choice of Law and Jurisdiction), affects your rights as a consumer to rely on such mandatory provisions of local law.
30. Contact Us
30.1 The Customer Services Team address for all easyJet Flights is:
Customer Services Team
easyJet Airline Company Limited
London Luton Airport Luton
30.2 For information on our Glasgow Bus End Campaign, visit our Terms and Conditions page.