Hotel Reykjavik Grand

"This was my second stay at the Grand Hotel Reykjavík, having already stayed here last year. The staff were friendly, everything was clean, and the hotel is very centrally located. Free parking is available directly in front of the hotel, and the city centre is within walking distance, making it a convenient base for exploring Reykjavík. The breakfast was generous and offered a good variety of options. The staff were attentive and made sure there was always enough food available, even during busy periods. Unfortunately, there was one major disappointment during this stay. I specifically booked and paid extra for a room with an outside view rather than a view into the atrium. However, I was given a room on the ground floor overlooking a construction site. Considering that I had paid extra for this room category, I found this disappointing and felt that my expectations had not been met. Overall, the hotel has many positive aspects, particularly its location, cleanliness, friendly staff and breakfast. However, I would have appreciated receiving the room view I had specifically paid for."

"Terrible experience. The bathroom was basically unusable due to overwhelming sulfur smell in water (no similar smell in the lobby bathroom.) The whole hotel is in need of update/remodel--all room furniture worn and chipped, floor in room scratched and gouged, carpet in public areas worn and frayed. A visiting football team came in and smoked everywhere making the lobby routinely smell. No way to adjust temperature in the room so it was generally hot and stuffy."

"An average experience. Not amazing but not terrible. When we arrived, our check in was smooth and the receptionist said our room was upgraded. Once we got to our room, we noticed that it had a bit of a strange smell. We requested to have our original room and the receptionist said no. Aside from that, the room was clean and comfortable. Our view was of some construction site with lots of debris and construction workers able to see basically directly into our room. The breakfast was expensive, but worth the price. The food was delicious and plentiful. Lots of free parking and pretty good location-wise as we were able to walk to nearby attractions like Braud & Co."