Hilton Reykjavik Nordica

"I was supposed to stay at the Hilton Reykjavík hotel on August 8 through the 10th. I was traveling with seven people and had three rooms we were on the first leg of our vacation in Catania Sicily, where due to a volcanic eruption from Mount Etna our flight was canceled . I was unable to get to Reykjavík until August 10 therefore, both nights of three rooms each night we were unable to stay at the Hilton Reykjavík. I contacted Hilton Reykjavík hotel, and they offered me a receipt for my stay and nothing more. I asked for a refund then I asked for a credit for future stays on Hilton properties or even the Hilton Reykjavík hotel itself and was brushed off by multiple staff members, disregarded and was told there is nothing they can do. I don’t write complaints online often or at all, this one felt warranted. A natural disaster that cost me thousands of dollars to rectify should be considered by a company as large as Hilton as a courtesy. Moreso because of my multiple stays both booked directly and through travel sites. I am a Hilton Honors Gold member and will NEVER stay at a Hilton or Hilton property ever again, it is a shame because Ive had success with this brand for years."

"Great clean hotel and really helpful staff. Everything was perfect."

"The hotel was chosen by the cruise company we used. It's a fair walk from most areas of interest to tourists, so we would probably have chosen another closer to downtown if we were booking on our own. But the Hilton worked fine for us. Since many flights from the US arrive in early morning, our cruise company arranged early check-in. That was great -- a place to crash when we arrived mid-morning, along with access to the extensive breakfast buffet. I expect if you are booking this yourself you would have to pay for this, The hotel itself is fine. Modern, spacious rooms, furnished rather spartanly in Scandinavian style. The room was not air conditioned, which I understand is normal in Reykjavik, which was a minor issue. The weather was pleasantly warm and our room on the south side got warmer that we liked. We found the staff to be very helpful. When we asked if there was a place outdoors to eat a light lunch we had purchased, the front desk clerk not only told us about a nice spot hidden around a corner, but walked there with us to be sure the door was unlocked. We used the restaurant in the hotel only for the breakfast buffet, which was extensive and quite good. There are a number of restaurants of varying types withing walking distance."