Arctic Comfort Hotel

"This facility is fundamentally misrepresenting its physical structure, security, and amenities across global booking engines. If you are booking this property expecting a conventional hotel, be warned: it is a completely unstaffed, automated rental block managed remotely by an external company (Greenkey). There is no front desk, no receptionist, no lobby, no bar, and no lounge. The advertised street-facing front entrance is locked; the actual guest access point is hidden down a dark, unlit side alley utilizing a digital keypad. Because there is zero on-site security personnel and individual guest doors completely lack basic safety room peepholes, this building is a severe security risk. Unauthorized individuals frequently tailgate behind legitimate guests to slip into the building at night. Furthermore, the facility has no elevator, meaning you must carry all luggage up to four flights of stairs yourself. The advertised 'Breakfast Buffet' is a deception; identical cold rations are hung on your door in paper sacks. Basic hospitality maintenance is non-existent. During our stay, room refreshing never occurred, basic hygiene supplies like toilet paper ran out completely, and hot water failed entirely. Any service request submitted outside of strict business hours is delayed by over 24 hours. Do not compromise your safety or comfort by staying here."

"No reception. No where to store belongings. No lobby. A glorified hostel. No one even works on the property. No one to help with bags. No one to help at all. I would not recommend this at all to anyone who values safety"

"This is day 3 of being in the hotel, if you can call it that. We booked a room with kitchen as I am traveling with a kid and need access to a kitchen so I don't eat out too much. Day 1: check in was seamless, that's about the only positive thing so far. There is no lift/elevator. My mistake for not checking. I had to lug the luggage for 3 flights of stairs. I open the door to my room and it's like being in a sauna. The radiator in the room is busted. Sockets don't work and the TV doesn't work. I found someone who works there but she said "I don't know" when I asked for help. After calling the number provided and going back and forth for a couple of hours, I was changed to another room. They promised me this was temporary and they will send someone to fix the issue in my original room. This new room is very small with no kitchen. The bathroom is another story. Toilet is right in front of the shower. The whole place gets wet and the water flows out to the room. Day 2: the vending machine of 2nd floor is busted open and there is glass all over the place. It didn't look good. Looked very shady. My son got super scared and is not feeling safe at all. We went on a tour and came back to realize that I now don't have access to the room. I am locked out! I called them and had to get the access restored. When I asked them about my original room they said they are working on it. Day 3: still no update on the room. When we came back from our tour, we saw police activity. I again called The Arctic Comfort hotel number as there is no one on the premises to talk to. There is no receptionist or front desk. When I asked about the police activity, the hotel employee asked me not to worry, it's just a guest being bad and somehow getting the code of a different room and stealing another guest's stuff. WOW!!! I am not sure if I should appreciate her honesty or what. My already scared son just lost it. He is trembling in fear. At this point I am beyond frustrated with the situation. Oh btw, the hotel offered 10% refund each day I am not in my original room. How is that even fair. I paid a higher price for a room with a kitchen. Now I am eating out as I don't have access to a kitchen. That doesn't even begin to cover the emotional and physical distress this place has put me in.... Unfortunately, I have the room booked for a few more days. Good luck to me! Please, if you are reading this, do yourself a favor and don't stay here. It is in the middle of nowhere with no one to help you if anything goes wrong. I have been waiting for years to come here, this place has turned my dream vacation into a frustration just like that! 🫤"