New Beach

"We arrived in the afternoon on the 3rd of October, and the welcome was excellent. A lady called Anthem, might not be spelt correct checked us in. 10 out of 10. Very friendly and very welcoming. We was told we could have a free drink which was a strawberry daiquiri which was lovely after our flight. We was told we had a upgraded room which had a Seaview. It was lovely. Very happy with it. Also a free bottle of wine brought to the room and sliced fruit. Room 214. Free tea and coffee in the room on the first day it wasn't replaced but got a free water everyday. Kettle and fridge in room. The fridge kept drinks lovely and cold. Air con was free worked well, free wifi and free safe.The safe was very awkward to use as at the very bottom of the wardrobe facing sideways which was very awkward. You had to kneel on the floor and put your head right in the wardrobe to see what your doing. Not ideal for people that cant get down very well. Pool towels changed when you wanted. On our first morning went for breakfast you order from a menu and theres some bits you can help yourself to. It was very windy and cold that first morning was a bit uncomfortable sat there. It did take a while to arrive. Then as the week went it wasn't windy but I complained to jet2 about the breakfast as cats jumped up and started to eat the bread. Also the spoons were left out the jars which attracted lots of wasps.Not ideal. So jet2 rang reception to inform them. The next morning the spoons were in jars but then the food near the chef was uncovered so had lots of flies on it, so jet2 rang me again so informed them of that then the next day they were covered up but bread uncovered again. The breakfast area needs to be covered in so the cats abd wasps aren't all of the food.The staff at the reception was so helpful glad id informed them so they could improve. They offered me a couple of nights free meals and drinks in a hotel near ours. I excepted. Nice gesture. The staff I think are amazing and so helpful. The lady at breakfast called linda was lovely and smiley. We did use the hotel pool area in the all-inclusive hotel next door most of the holiday as it was bigger and not on grass. Overall I loved the hotel just a couple of issues with breakfast and also you can hear the pub next door till at least 12ish. I put my fan heater on to dround the noise out. It isnt the hotels fault. The pub is loud. I would definitely stay again. Its close to the beach and at the end of the strip but still enough near the hotel. There was also a lovely lady working on a evening which took us for our meal she was lovely aswell. The staff are a credit to the hotel. We would definitely stay here again. Hopefully the breakfast issues and maybe the pub noise might improve by then."

"I struggle to believe that Jet2holidays accept this as 4 star. Anyone thinking this is four star has never been to a 4 star hotel. The delux junior suite was the size of a regular room. It was supposed to sleep 4 people but was barely big enough for two. The gap between the bed and shelf unit was barely big enough to get through without turning sideways. Cases turned sideways scraped the bed. A lot of the fittings in the rooms are tired. Breakfast was the most limited I have ever experienced. You could not get a drink warmer than tepid as they are prepared elsewhere and brought. There were dozens of wasps flying around tables and the food left open or uncovered. There were birds feeding on the bread and cake left uncovered which was most of it. If you asked for something not on a very limited menu it was fround upon and usually arrived incorrect. The service staff totally lacked social skills and though they were curtious there was no extra interaction including eye contact at times. OʻWe had to ask to be moved from our first room allocation as it was dirty, the shower did not work properly and the fitting was hanging off the ceiling. There were sunbeds which were used regularly placed about 10 feet from our patio doors so it was like being in a bird cage and we had to have the curtains closed the whole time. There were no nets to give privacy. The green around the edge of the pool continues to be a problem. Never saw the pool being cleaned. There were no cushions on the sunbeds either around the pool or down on the allocated beach area. The sunbeds on the beach looked like the castoffs from the hotel and the allocated space was tiny. On the whole the holiday was cheap, so I accept it not being as nice a place to stay but you are not getting the bargain you thought you were booking and it is certainly not 4 star."

"We had a faulty toilet problem in 1607 got handyman out as good as a man short (twice) and still not fixed ,all staff are pleasant EXCEPT 1 ( A RIGHT UP HERSELF RECEPTIONIST) shes does the back shift had words to no avail asked to see manager still waiting anyway hotel room was cleaned daily ,breakfast buffet style , hot food can be ordered limited to what you can get my opinion on b,fast 6/10. The pool needs a good clean again handyman only picks things out the pool not once was it cleaned green slime all the way round top edges .its close to a pub with entertainment at night very noisy every night @ your directly under the incoming flight path for the airport ,again alot of noise honest opinion we will not come back here"