"Our group of 14 recently stayed at the Tazante Hotel, and while there were some positives, the overall experience was disappointing because of the way we were treated by the staff.
The biggest advantage of this hotel is undoubtedly its location. Being situated right on the Strip meant we were within walking distance of restaurants, bars, shops, and the main attractions. We rarely needed transport because everything we wanted was easily accessible. Whether we were heading out for breakfast, exploring the local nightlife, or simply taking a stroll, the location made our holiday much more convenient. If you’re looking for a hotel that’s central and puts you in the heart of the action, this certainly delivers.
The pool area was fairly standard. It was clean enough and provided a place to relax after spending time out exploring. It wasn’t particularly luxurious or memorable, but it did the job. There were enough sunbeds most of the time, and the overall pool facilities were adequate without being exceptional. If you’re expecting a resort-style pool experience, you may be disappointed, but for a basic hotel pool, it was perfectly acceptable.
Unfortunately, that’s where the positives ended. The biggest issue throughout our stay was the attitude of the staff. We understand that travelling as a group of 14 can require a little extra management, and we always tried to be respectful of other guests and the hotel rules. However, from the moment we arrived, we felt as though we were being judged purely because of the size of our group rather than our behaviour.
Instead of feeling welcomed, we constantly felt like we were being watched and spoken to as if we were doing something wrong. Staff members were often abrupt, unfriendly, and at times downright rude. Rather than communicating politely, they frequently came across as if they expected trouble from us before we’d even had the chance to enjoy our holiday. It genuinely felt like we were being treated more like convicts than paying guests, which created an uncomfortable atmosphere throughout our stay.
Another frustrating aspect was the air conditioning system in the rooms. It was surprisingly difficult to operate, with controls that were far from user-friendly. Something as simple as adjusting the temperature became a trial-and-error process. After long, hot days, the last thing anyone wants is to spend time trying to work out how to cool the room down. Clearer instructions or a simpler system would make a noticeable difference to the guest experience.
Overall, the Tazante Hotel has the benefit of an excellent location and acceptable basic facilities, but customer service is a major weakness. A great location can only compensate for so much when guests don’t feel welcomed or respected. Hospitality should be about making visitors feel comfortable and valued, regardless of whether they’re travelling alone or as part of a larger group. Sadly, that wasn’t our experience.
Would I stay here again? Probably not. The convenient location wasn’t enough to outweigh the poor treatment we received from staff and the unnecessary frustrations with the room facilities. There are plenty of other hotels in the area that offer the same excellent location while hopefully providing a much warmer welcome."
