Cape Kanapitsa

"We selected Cape Kanapista based on the 5*Official Rating Tui had given this Hotel on their website. The view was absolutely incredible but that said, the hotel was certainly not 5*and there were many issues with our room and my Auntie and Uncles room too. It started when we noticed that they was no smoke alarm in our room and lots of the fittings were missing or broken. Lightbulbs missing, wires where lighting had not been fitted or finished (causing the room and bathroom to be very dark). The Patio door handle was also hanging off and attached with blue tac. Also, there was no hot water for 3 days! Which is just not acceptable. I did mention all of the above issues whilst we were there and the hotel eventually added a smoke alarm and a few bulbs! However, when complaining at the front desk beforehand, their willingness to support/rectify was considerably lacking! Especially about the hot water. Both rooms were just not up to standard! There was mould in the shower, rust on fittings and generally unkempt. Then in our room the patio door handle was hanging off & the drainage hole on the balcony had no cover and had rubbish inside! The breakfast was also not up to standard! The coffee machine often broken and the food was never hot. Generally, this is not what you would expect at a 5* Rated Hotel. Very misleading indeed! After all of the above, on check out we were then hit with a Tax of 105 Euros per room for what they explained was a cost of 15 Euros a day for a 5* Hotel. This now added a further £90 per couple for a room that should have only been rated at a 2*-3* at best! To summarise we were all underwhelmed, disappointed and feel misled with the star rating of the hotel. We felt the price we had paid was not reflected in the experience we received."

"We have stayed a few times this hotel is in a fab location. Really stunning views from the pool area and our room. Lovely friendly welcome from the ladies on reception all the staff are helpful. Superclean room good shower and spacious. We stayed in 507 but 508 is our favourite. Supermarket beaches bars and restaurants in easy walking distance for great food. A bus service runs from the main road 5 mins walk into town. Fab breakfast lots of choice and all super fresh. We will definitely return"

"Fantastic view, nice pool area, good breakfast & friendly staff. Unfortunately very disappointed with the standard of the room given that this is supposed to be a 5-star hotel. Tired & dark, not so fun to use the balcony either as it was very dirty despite the fact that according to the information it is renovated. The first 2 days we had no working AC despite 3 different people trying to fix it and saying it would work soon. Day 3 finally worked out... Stayed the following week at a 2-star hotel and the standard was much higher, strange??"