Maison Des Lys

"I would strongly advise anyone considering staying at Maison Des Lys – Luxury Suites to think twice. Our experience with this hotel has been absolutely appalling. We had booked a seven-night stay, but unfortunately, my mother was unexpectedly diagnosed with breast cancer and had to begin chemotherapy. Due to these heartbreaking circumstances, we were unable to travel. We explained the situation to the hotel, hoping for even the slightest bit of understanding or compassion. We weren't even asking for a refund. All we requested was a voucher or the possibility to postpone our stay until my mother was well enough to travel again. Instead, we were met with an incredibly cold and completely unsympathetic attitude. They refused to offer any flexibility whatsoever. Not a single euro was refunded, and no alternative solution was offered. I fully understand that hotels have cancellation policies, but there is a difference between following a policy and showing basic human decency, especially when someone is dealing with a serious illness like cancer. For a hotel that presents itself as a luxury establishment, this complete lack of empathy and customer service is simply unacceptable. Luxury is not just about beautiful rooms and expensive prices. It is also about how you treat people. I would never recommend this hotel to anyone. If you value genuine hospitality, kindness and good customer service, I strongly suggest booking somewhere else. An extremely disappointing and upsetting experience during an already incredibly difficult time for our family."

"The front desk manager has serious anger management issues, to the point the police were summoned to discuss his intimidation of physical violence. Staff left the door to our room wide open, and filled the toilet with plastic. Ocean view windows filth, and long overdue for replacement due to thermal fogging.. Destroyed the view entirely. Additionally, the in room hot tub was noon functional. A single slow coffee machine for dishes of people to attend in line, just ridiculous. To the manager,seek anger management counseling."

"A wonderful place with stunning views. We especially liked the room, the swimming pool, and the generous breakfast. We visited other towns during our stay, but it was always a pleasure to come back here. We were very happy that we chose this place instead of staying in the city. It was a peaceful and relaxing place, with no unnecessary noise. We would highly recommend it to anyone looking for beautiful scenery and a tranquil atmosphere."